29 Questions
What is the emphasis on when a pharmacist communicates with a patient?
Using professional and scientific vocabulary
In building rapport with a patient, what does emotional fulfillment involve?
Giving the customer the experience of being understood
What does Rational Fulfillment in communication with a patient include?
Sharing product specifications and information
How is a Rapport Relationship established quickly?
Through immediate interaction and behavior
What is essential to build trust in communication with a patient?
Rapport and consistency
What does 'Match and Mirror' refer to in building rapport with a patient?
Mirroring the customer's gestures and behavior
What is the title of John C. Maxwell's book published by Thomas Nelson in 1995?
Developing the Leaders Around You
Which book was originally titled 'The Success Journey' by Thomas Nelson in 1997?
Your Road Map for Success
Under which level of leadership does John C. Maxwell categorize 'Position'?
Level 1
'Thinking for a Change' was repackaged and published under which title in June 2009?
How Successful People Think
Which book is NOT authored by John C. Maxwell in the provided text?
Everyone Communicates, Few Connect
'Centre Street' published which book related to leadership development in 2012?
'The 15 Invaluable Laws of Growth'
What is the main purpose of motivational interviewing?
To convince patients to make behavior changes
Who wrote the first paper on Motivational Interviewing?
Bill Miller
According to Bill Miller, how should alcoholic denial be viewed in counseling sessions?
As a product of the counseling situation
What is likely to happen when confronting someone with something, according to the text?
Increase their resistance and lead to argumentation
Who brought the ideas of Motivational Interviewing to the attention of Stephen Rollnick?
Bill Miller
What is the core concept behind Motivational Interviewing?
Understanding patients' ambivalence and supporting change
What is the purpose of the 'Introduction to MI' level of training?
To decide the level of interest in learning more about MI
What does the 'Supervisor Training' level of MI training prepare individuals for?
To guide an ongoing group in learning MI
Which level of training focuses on helping individuals learn a flexible range of skills and methods for teaching MI?
Training for the Trainers
What is the main challenge faced by the individual mentioned in the text regarding eating habits?
Difficulty in preparing and sitting down for a big meal
What is the section on 'Personal tailored communication' intended for according to the text?
Final year students who have graduated
What is the name of the cognitive bias described in the Dunning-Kruger research?
Illusory superiority effect
What are the 6 stages of the DK effect described in the text?
The text does not mention the 6 stages of the DK effect.
What does the acronym '(CXC)R' stand for in the context of 'PROFESSIONAL DEVELOPMENT'?
The text does not explain what the acronym '(CXC)R' stands for.
According to the Mehrabian theory, what percentage of communication is attributed to verbal communication?
7%
What is the name of the communication model described in the text that involves four quadrants or 'windows'?
Johari Window
What is the main purpose of 'Motivational Interviewing'?
To facilitate behavior change and goal achievement
Test your knowledge on Pharmaceutical care, Communication skills basics, Dunning-Kruger effect, professional development, and Johari window concepts.
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