Pharmaceutical Care and Communication Skills Basics Quiz
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Questions and Answers

What is the emphasis on when a pharmacist communicates with a patient?

  • Sharing personal experiences
  • Avoiding eye contact
  • Talking quickly and passionately
  • Using professional and scientific vocabulary (correct)

    • In building rapport with a patient, what does emotional fulfillment involve?

  • Giving the customer the experience of being understood (correct)
  • Using informal language
  • Avoiding communication
  • Sharing knowledge and facts

    • What does Rational Fulfillment in communication with a patient include?

  • Avoiding rapport building
  • Using ambiguous language
  • Mirroring customer gestures exactly
  • Sharing product specifications and information (correct)

    • How is a Rapport Relationship established quickly?

    <p>Through immediate interaction and behavior</p> Signup and view all the answers

    What is essential to build trust in communication with a patient?

    <p>Rapport and consistency</p> Signup and view all the answers

    What does 'Match and Mirror' refer to in building rapport with a patient?

    <p>Mirroring the customer's gestures and behavior</p> Signup and view all the answers

    What is the title of John C. Maxwell's book published by Thomas Nelson in 1995?

    <p>Developing the Leaders Around You</p> Signup and view all the answers

    Which book was originally titled 'The Success Journey' by Thomas Nelson in 1997?

    <p>Your Road Map for Success</p> Signup and view all the answers

    Under which level of leadership does John C. Maxwell categorize 'Position'?

    <p>Level 1</p> Signup and view all the answers

    'Thinking for a Change' was repackaged and published under which title in June 2009?

    <p>How Successful People Think</p> Signup and view all the answers

    Which book is NOT authored by John C. Maxwell in the provided text?

    <p>Everyone Communicates, Few Connect</p> Signup and view all the answers

    'Centre Street' published which book related to leadership development in 2012?

    <p>'The 15 Invaluable Laws of Growth'</p> Signup and view all the answers

    What is the main purpose of motivational interviewing?

    <p>To convince patients to make behavior changes</p> Signup and view all the answers

    Who wrote the first paper on Motivational Interviewing?

    <p>Bill Miller</p> Signup and view all the answers

    According to Bill Miller, how should alcoholic denial be viewed in counseling sessions?

    <p>As a product of the counseling situation</p> Signup and view all the answers

    What is likely to happen when confronting someone with something, according to the text?

    <p>Increase their resistance and lead to argumentation</p> Signup and view all the answers

    Who brought the ideas of Motivational Interviewing to the attention of Stephen Rollnick?

    <p>Bill Miller</p> Signup and view all the answers

    What is the core concept behind Motivational Interviewing?

    <p>Understanding patients' ambivalence and supporting change</p> Signup and view all the answers

    What is the purpose of the 'Introduction to MI' level of training?

    <p>To decide the level of interest in learning more about MI</p> Signup and view all the answers

    What does the 'Supervisor Training' level of MI training prepare individuals for?

    <p>To guide an ongoing group in learning MI</p> Signup and view all the answers

    Which level of training focuses on helping individuals learn a flexible range of skills and methods for teaching MI?

    <p>Training for the Trainers</p> Signup and view all the answers

    What is the main challenge faced by the individual mentioned in the text regarding eating habits?

    <p>Difficulty in preparing and sitting down for a big meal</p> Signup and view all the answers

    What is the section on 'Personal tailored communication' intended for according to the text?

    <p>Final year students who have graduated</p> Signup and view all the answers

    What is the name of the cognitive bias described in the Dunning-Kruger research?

    <p>Illusory superiority effect</p> Signup and view all the answers

    What are the 6 stages of the DK effect described in the text?

    <p>The text does not mention the 6 stages of the DK effect.</p> Signup and view all the answers

    What does the acronym '(CXC)R' stand for in the context of 'PROFESSIONAL DEVELOPMENT'?

    <p>The text does not explain what the acronym '(CXC)R' stands for.</p> Signup and view all the answers

    According to the Mehrabian theory, what percentage of communication is attributed to verbal communication?

    <p>7%</p> Signup and view all the answers

    What is the name of the communication model described in the text that involves four quadrants or 'windows'?

    <p>Johari Window</p> Signup and view all the answers

    What is the main purpose of 'Motivational Interviewing'?

    <p>To facilitate behavior change and goal achievement</p> Signup and view all the answers

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