Pharmaceutical Care and Communication Skills Basics Quiz

What is the emphasis on when a pharmacist communicates with a patient?

Sharing personal experiences
Avoiding eye contact
Talking quickly and passionately
Using professional and scientific vocabulary (correct)

In building rapport with a patient, what does emotional fulfillment involve?

Giving the customer the experience of being understood (correct)
Using informal language
Avoiding communication
Sharing knowledge and facts

What does Rational Fulfillment in communication with a patient include?

Avoiding rapport building
Using ambiguous language
Mirroring customer gestures exactly
Sharing product specifications and information (correct)

How is a Rapport Relationship established quickly?

Through immediate interaction and behavior (A) Signup and view all the answers

What is essential to build trust in communication with a patient?

Rapport and consistency (C) Signup and view all the answers

What does 'Match and Mirror' refer to in building rapport with a patient?

Mirroring the customer's gestures and behavior (B) Signup and view all the answers

What is the title of John C. Maxwell's book published by Thomas Nelson in 1995?

Developing the Leaders Around You (C) Signup and view all the answers

Which book was originally titled 'The Success Journey' by Thomas Nelson in 1997?

Your Road Map for Success (C) Signup and view all the answers

Under which level of leadership does John C. Maxwell categorize 'Position'?

Level 1 (A) Signup and view all the answers

'Thinking for a Change' was repackaged and published under which title in June 2009?

How Successful People Think (D) Signup and view all the answers

Which book is NOT authored by John C. Maxwell in the provided text?

Everyone Communicates, Few Connect (A) Signup and view all the answers

'Centre Street' published which book related to leadership development in 2012?

'The 15 Invaluable Laws of Growth' (D) Signup and view all the answers

What is the main purpose of motivational interviewing?

To convince patients to make behavior changes (D) Signup and view all the answers

Who wrote the first paper on Motivational Interviewing?

Bill Miller (D) Signup and view all the answers

According to Bill Miller, how should alcoholic denial be viewed in counseling sessions?

As a product of the counseling situation (C) Signup and view all the answers

What is likely to happen when confronting someone with something, according to the text?

Increase their resistance and lead to argumentation (D) Signup and view all the answers

Who brought the ideas of Motivational Interviewing to the attention of Stephen Rollnick?

Bill Miller (B) Signup and view all the answers

What is the core concept behind Motivational Interviewing?

Understanding patients' ambivalence and supporting change (D) Signup and view all the answers

What is the purpose of the 'Introduction to MI' level of training?

To decide the level of interest in learning more about MI (C) Signup and view all the answers

What does the 'Supervisor Training' level of MI training prepare individuals for?

To guide an ongoing group in learning MI (A) Signup and view all the answers

Which level of training focuses on helping individuals learn a flexible range of skills and methods for teaching MI?

Training for the Trainers (A) Signup and view all the answers

What is the main challenge faced by the individual mentioned in the text regarding eating habits?

Difficulty in preparing and sitting down for a big meal (D) Signup and view all the answers

What is the section on 'Personal tailored communication' intended for according to the text?

Final year students who have graduated (A) Signup and view all the answers

What is the name of the cognitive bias described in the Dunning-Kruger research?

Illusory superiority effect (D) Signup and view all the answers

What are the 6 stages of the DK effect described in the text?

The text does not mention the 6 stages of the DK effect. (B) Signup and view all the answers

What does the acronym '(CXC)R' stand for in the context of 'PROFESSIONAL DEVELOPMENT'?

The text does not explain what the acronym '(CXC)R' stands for. (A) Signup and view all the answers

According to the Mehrabian theory, what percentage of communication is attributed to verbal communication?

7% (D) Signup and view all the answers

What is the name of the communication model described in the text that involves four quadrants or 'windows'?

Johari Window (C) Signup and view all the answers

What is the main purpose of 'Motivational Interviewing'?

To facilitate behavior change and goal achievement (D) Signup and view all the answers