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Questions and Answers
What is the term for the normal pitch of a speaker's voice?
What is the term for the normal pitch of a speaker's voice?
Normal Pitch
An effective speaker should use a consistently slow rate of speech.
An effective speaker should use a consistently slow rate of speech.
False
What are 3 barriers to communication?
What are 3 barriers to communication?
What are the four stages of development for a group?
What are the four stages of development for a group?
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What does the abbreviation Q & A stand for?
What does the abbreviation Q & A stand for?
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An effective speaker must focus on listening well.
An effective speaker must focus on listening well.
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What are the three types of responses to an objection?
What are the three types of responses to an objection?
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The first step in planning a good-news letter is to use a fast-start opening.
The first step in planning a good-news letter is to use a fast-start opening.
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When should you use the indirect approach when writing a bad-news letter?
When should you use the indirect approach when writing a bad-news letter?
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What are the five planning steps to a persuasive message?
What are the five planning steps to a persuasive message?
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What are some of the tools of persuasive writing?
What are some of the tools of persuasive writing?
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What is the first step in writing a persuasive message?
What is the first step in writing a persuasive message?
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You should always use the direct approach to writing a bad-news letter.
You should always use the direct approach to writing a bad-news letter.
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What are the four types of buffers you can use when writing a bad-news message?
What are the four types of buffers you can use when writing a bad-news message?
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What three steps can a speaker use to remain in control of a presentation when a disruption arises?
What three steps can a speaker use to remain in control of a presentation when a disruption arises?
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Study Notes
Communication Skills - MCM 301
- Course covers 45 lessons
- Topics include communication, levels of communication, interpersonal communication, communication in organizations, listening, nonverbal communication, barriers, speech, and written communication
- Table of Contents lists page numbers for each lesson
- Additional lessons on writing resumes, and an overview are included.
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Description
This quiz covers essential topics in communication skills, including interpersonal communication, nonverbal cues, and communication in organizations. It also addresses barriers to effective communication and provides insights into both verbal and written communication strategies. Prepare to test your knowledge across 45 detailed lessons.
