Podcast
Questions and Answers
What should you do if you make a mistake at work, according to Brown?
What should you do if you make a mistake at work, according to Brown?
What is a key consideration when writing a letter of recommendation?
What is a key consideration when writing a letter of recommendation?
What does Brown recommend for the opening of a PowerPoint presentation?
What does Brown recommend for the opening of a PowerPoint presentation?
When writing emails, what approach is advised?
When writing emails, what approach is advised?
Signup and view all the answers
How should one approach writing letters of recommendation for unqualified candidates?
How should one approach writing letters of recommendation for unqualified candidates?
Signup and view all the answers
What should guide your decision on whether to put something in writing?
What should guide your decision on whether to put something in writing?
Signup and view all the answers
What is the ideal attention span you should aim for with a resume?
What is the ideal attention span you should aim for with a resume?
Signup and view all the answers
Which approach should be avoided in PowerPoint presentations?
Which approach should be avoided in PowerPoint presentations?
Signup and view all the answers
In a professional setting, handwritten notes are viewed as:
In a professional setting, handwritten notes are viewed as:
Signup and view all the answers
What should be the main focus of a cover letter?
What should be the main focus of a cover letter?
Signup and view all the answers
Under what conditions should an email be avoided?
Under what conditions should an email be avoided?
Signup and view all the answers
Mastering thank-you notes can help you:
Mastering thank-you notes can help you:
Signup and view all the answers
Beginning a resume with an objective is often considered:
Beginning a resume with an objective is often considered:
Signup and view all the answers
The 'art of the anecdote' is best described as:
The 'art of the anecdote' is best described as:
Signup and view all the answers
What does 'EOM' signify in an email subject line?
What does 'EOM' signify in an email subject line?
Signup and view all the answers
Study Notes
Apologies at Work
- Brown suggests writing a thoughtful apology note under specific circumstances when something regrettable occurs at work.
Letters of Recommendation
- According to Brown, never write a letter of recommendation for someone who is unqualified, you don’t know well, or you are uncomfortable supporting.
PowerPoint Presentations
- Brown advises beginning PowerPoint presentations with an outline or opening slide that clarifies the content to be covered for the audience.
- Instead of focusing on saving time, Brown suggests making the key arguments and findings easy to understand.
- Avoid slides with excessive text to prevent audiences from ignoring the presentation and only reading the slide.
- Use graphics and images to illustrate points visually.
- Proofread all slides carefully.
Writing Emails
- Brown recommends asking yourself "what am I asking my reader to do?" before sending an email.
- Place the "ask" in a single sentence at the top of the message.
- Ensure the email is written in a way that could be published on the front page of the New York Times.
Resumes
- Resumes should grab the reader's attention in 10 seconds or less.
- Avoid typos and basic errors in grammar and usage.
Thank You Notes
- Mastering the art of writing thank-you notes will make one stand out from their peers, according to Brown.
Resumes
- Including an objective on a resume is sometimes viewed as old-fashioned and can delay the reader from reaching the more important content.
Anecdotes
- Rachel Derrick describes the "art of the anecdote" as using real-life examples or putting "faces" on actual events to help audiences relate to situations.
Sales Funnel Chart
- A sales funnel chart helps identify potential revenue shortfalls in the process of acquiring new customers.
Emails
- In emails, EOM stands for "End of message" and can be used as a subject line.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz covers essential communication skills in a professional setting, as discussed by Brown. It focuses on writing effective apologies, letters of recommendation, conducting engaging PowerPoint presentations, and crafting clear emails. Hone your workplace communication abilities with these key insights.
