Podcast
Questions and Answers
What should you do if you make a mistake at work, according to Brown?
What should you do if you make a mistake at work, according to Brown?
- Never provide an apology in person
- Wait for as long as possible before you apologize
- Write a thoughtful apology note, under certain circumstances (correct)
- All of the above
What is a key consideration when writing a letter of recommendation?
What is a key consideration when writing a letter of recommendation?
- Focus solely on their personal qualities
- Accurately note the candidate’s abilities (correct)
- Rush through writing to save time
- Always agree to write a letter for anyone who asks
What does Brown recommend for the opening of a PowerPoint presentation?
What does Brown recommend for the opening of a PowerPoint presentation?
- Dive straight into the main content without an introduction
- Begin with an outline that addresses the audience's expectations (correct)
- Start with a detailed technical analysis
- Only use images without any initial text
When writing emails, what approach is advised?
When writing emails, what approach is advised?
How should one approach writing letters of recommendation for unqualified candidates?
How should one approach writing letters of recommendation for unqualified candidates?
What should guide your decision on whether to put something in writing?
What should guide your decision on whether to put something in writing?
What is the ideal attention span you should aim for with a resume?
What is the ideal attention span you should aim for with a resume?
Which approach should be avoided in PowerPoint presentations?
Which approach should be avoided in PowerPoint presentations?
In a professional setting, handwritten notes are viewed as:
In a professional setting, handwritten notes are viewed as:
What should be the main focus of a cover letter?
What should be the main focus of a cover letter?
Under what conditions should an email be avoided?
Under what conditions should an email be avoided?
Mastering thank-you notes can help you:
Mastering thank-you notes can help you:
Beginning a resume with an objective is often considered:
Beginning a resume with an objective is often considered:
The 'art of the anecdote' is best described as:
The 'art of the anecdote' is best described as:
What does 'EOM' signify in an email subject line?
What does 'EOM' signify in an email subject line?
Study Notes
Apologies at Work
- Brown suggests writing a thoughtful apology note under specific circumstances when something regrettable occurs at work.
Letters of Recommendation
- According to Brown, never write a letter of recommendation for someone who is unqualified, you don’t know well, or you are uncomfortable supporting.
PowerPoint Presentations
- Brown advises beginning PowerPoint presentations with an outline or opening slide that clarifies the content to be covered for the audience.
- Instead of focusing on saving time, Brown suggests making the key arguments and findings easy to understand.
- Avoid slides with excessive text to prevent audiences from ignoring the presentation and only reading the slide.
- Use graphics and images to illustrate points visually.
- Proofread all slides carefully.
Writing Emails
- Brown recommends asking yourself "what am I asking my reader to do?" before sending an email.
- Place the "ask" in a single sentence at the top of the message.
- Ensure the email is written in a way that could be published on the front page of the New York Times.
Resumes
- Resumes should grab the reader's attention in 10 seconds or less.
- Avoid typos and basic errors in grammar and usage.
Thank You Notes
- Mastering the art of writing thank-you notes will make one stand out from their peers, according to Brown.
Resumes
- Including an objective on a resume is sometimes viewed as old-fashioned and can delay the reader from reaching the more important content.
Anecdotes
- Rachel Derrick describes the "art of the anecdote" as using real-life examples or putting "faces" on actual events to help audiences relate to situations.
Sales Funnel Chart
- A sales funnel chart helps identify potential revenue shortfalls in the process of acquiring new customers.
Emails
- In emails, EOM stands for "End of message" and can be used as a subject line.
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Description
This quiz covers essential communication skills in a professional setting, as discussed by Brown. It focuses on writing effective apologies, letters of recommendation, conducting engaging PowerPoint presentations, and crafting clear emails. Hone your workplace communication abilities with these key insights.
