Communication Processes Quiz

Communication - Morris Philip Wolf and Shirley Kuiper: 'a process of sharing information through ______, including words and message.' - may happen between superior and subordinate, peers, manager and client or customer, employee and government representative - face-to-face, or printed materials, or electronics device (telephone)

Information function - information provided through ______ maybe used for decision-making at various work levels in the organization

Motivation function - means to motivate employees to commit themselves to the organization's objectives

Control functions - when properly communicated, reports, policies, and plans to define roles, clarify duties, authorities and responsibilities

Emotive function - feelings are represented in the organization - employees are affected by anxiety - affects performance - ______ provides a means to decrease the internal pressure affecting the individual

Develop an idea - most important step in effective ______ - important that idea to be conveyed must be useful or of some value - example: how to prevent accidents in workplace

Encode - to encode the idea into words, illustrations, figures, or other ______ - method of transmission should be determined in advance - example: telefax

Communication - Morris Philip Wolf and Shirley Kuiper: 'a process of sharing information through ______, including words and message.' - may happen between superior and subordinate, peers, manager and client or customer, employee and government representative - face-to-face, or printed materials, or electronics device (telephone)

Function - means to motivate employees to commit themselves to the organization's objectives

Means to decrease the internal pressure affecting the individual