10 Questions
What is the role of the sender in the communication model?
To pass on a message to another individual
What is the purpose of encoding in communication?
To translate the message into verbal and non-verbal symbols
What is the role of decoding in communication?
To interpret the message by the receiver
What is an example of a psychological barrier to communication?
Fear
What is the purpose of feedback in the communication process?
To complete the communication process
What type of barrier to effective communication arises from problems with staff in an organization?
Attitudinal barrier
What is necessary for effective communication in terms of emotions?
A perfect mixture of emotions
Why is it important to understand the perception levels of the audience?
To ensure effective communication
What type of barrier to effective communication can result from conditions such as dyslexia or a shrill voice?
Physiological barrier
What is a major reason why languages can be a barrier to effective communication?
Each major region has its own language
Study Notes
Communication Model
- Consists of six stages: sender, encoding, medium, decoding, action, and feedback
- The sender is the person passing on a message to another individual
- Encoding involves translating the message into verbal and non-verbal symbols
- The medium is the channel used to communicate the message (speech, written, media, or non-verbal)
- Decoding involves the receiver interpreting the message, influenced by their outlook, experience, and attitude
- Action is the behavior acted upon by the receiver as a result of the message
- Feedback is a continuous two-way process that completes the communication process
Principles of Good Communication
- Clarify ideas before communicating to others
- Consider the physical and psychological setting
- Consult with others to ensure accuracy and objectivity
- Be mindful of the tone and message itself
- Take opportunities to convey helpful, valuable, or praising messages
- Follow up on communication
- Ensure actions support communication
- Practice active listening
- Give credit to others for their contributions
- Express views assertively
Barriers to Communication
Physical Barriers
- Deafness
- Noisy environments
- Faulty equipment
- Speech difficulties
- Poor eyesight
- Poor cognitive abilities
Psychological Barriers
- Fear
- Speech disorders
- Phobias
- Depression
Linguistic Barriers
- Language differences between regions
Emotional Barriers
- Emotions like anger, frustration, and humor affecting decision-making capacities
Attitudinal Barriers
- Poor management
- Lack of consultation with employees
- Personality conflicts
- Personal attitudes due to lack of motivation or job dissatisfaction
Cultural Barriers
- Different cultural values and meanings
Perception Barriers
- Different perceptions of the same information
Physiological Barriers
- Disorders or diseases affecting communication (e.g., dyslexia, shrillness of voice)
This quiz covers the six stages of an effective communication model, including the sender, encoding, medium, decoding, receiver, and feedback.
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