Communication in Business

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Questions and Answers

According to the transactional process model, what are potential barriers to understanding in a face-to-face communication encounter?

  • Developing a response instead of listening
  • Being preoccupied with other matters (correct)
  • Sending information both orally and nonverbally
  • Interpreting nonverbal signals

What percentage of information in a face-to-face encounter may be sent nonverbally?

  • 70%
  • 10%
  • 50%
  • 90% (correct)

What does the transactional process model illustrate?

  • The challenges of encoding and decoding messages
  • The importance of effective business communication
  • The complexity of the communication process (correct)
  • The role of nonverbal communication

What is a major determinant of career success in many fields according to studies of executives?

<p>Effective business communication (C)</p> Signup and view all the answers

Which of the following is NOT a purpose of communication in the workplace?

<p>To criticize (B)</p> Signup and view all the answers

What is the ultimate objective of the communication process?

<p>To achieve goals (B)</p> Signup and view all the answers

Which contextual force can influence the process of business communication?

<p>All of the above (D)</p> Signup and view all the answers

What are the three basic purposes of communication?

<p>To inform, to persuade, to entertain (D)</p> Signup and view all the answers

Which type of communication flows from supervisor to employee, policy makers to operating personnel, or from top to bottom on the organizational chart?

<p>Downward communication (A)</p> Signup and view all the answers

What is an example of upward communication?

<p>Progress reports (C)</p> Signup and view all the answers

What is one of the assumptions about downward communication?

<p>Written messages tend to become larger as they move downward through organizational levels (A)</p> Signup and view all the answers

What is the purpose of the grapevine in an organization?

<p>To counteract errors and false information (C)</p> Signup and view all the answers

Which of the following is a characteristic of formal communication?

<p>It flows according to the organizational chart. (C)</p> Signup and view all the answers

What is the grapevine in an organization?

<p>A network of informal communication. (B)</p> Signup and view all the answers

Which of the following is a misconception about the grapevine?

<p>It is a highly accurate source of information. (C)</p> Signup and view all the answers

What is one of the advantages of using the grapevine for communication?

<p>It can provide early information before formal channels. (A)</p> Signup and view all the answers

Which type of communication network is commonly referred to as 'the grapevine'?

<p>Informal communication network (C)</p> Signup and view all the answers

What is the purpose of the formal communication network in an organization?

<p>To define individual and group relationships (D)</p> Signup and view all the answers

Why is it important to check for understanding when communicating important messages to unfamiliar audiences?

<p>To ensure that the information is received as intended (A)</p> Signup and view all the answers

What is the role of physical interferences in the communication process?

<p>To hinder the communication process (D)</p> Signup and view all the answers

Which type of communication is primarily feedback to the requests and actions of supervisors?

<p>Upward communication (B)</p> Signup and view all the answers

What is one of the major shortcomings of organizational charts in recognizing communication relationships?

<p>They do not recognize the role of lateral communication (C)</p> Signup and view all the answers

Which level of communication involves interactions between organizational units on the same hierarchical level?

<p>Horizontal communication (D)</p> Signup and view all the answers

What are messages intended for recipients within the organization called?

<p>Internal messages (C)</p> Signup and view all the answers

Which of the following is NOT considered a communication level according to the text?

<p>Supervisory (B)</p> Signup and view all the answers

What are the four important contextual forces that influence the communication process today?

<p>Hierarchy, organization, nature, definition (A)</p> Signup and view all the answers

Which goal is NOT mentioned in the text as a communication goal within a group?

<p>Achievement goal (C)</p> Signup and view all the answers

What is the purpose of organizational communication?

<p>To reach out to the public (B)</p> Signup and view all the answers

What is the role of interpersonal communication?

<p>To communicate between two people (D)</p> Signup and view all the answers

What does the text suggest about intrapersonal communication?

<p>It is not considered communication (A)</p> Signup and view all the answers

Which of the following is a characteristic of interpersonal intelligence?

<p>The ability to read and understand others (D)</p> Signup and view all the answers

What are the two basic need levels associated with interpersonal intelligence?

<p>Physical needs and safety needs (A)</p> Signup and view all the answers

Which group size is thought to be best for decision-making and problem-solving tasks?

<p>Groups of 5 to 7 members (C)</p> Signup and view all the answers

Why are odd numbers of members often preferred in groups?

<p>Odd numbers prevent tie votes (C)</p> Signup and view all the answers

What is the role of cross-disciplinary teams in organizations?

<p>To perform broad core processes (C)</p> Signup and view all the answers

What is the purpose of effective meeting management?

<p>To ensure productive and efficient meetings (A)</p> Signup and view all the answers

What does the concept of trust and disclosure relate to in business communication?

<p>Building relationships (A)</p> Signup and view all the answers

What is the role of nonverbal messages in communication?

<p>To express emotions and attitudes (C)</p> Signup and view all the answers

What are some factors that can affect group and team communication?

<p>Group size and composition (B)</p> Signup and view all the answers

What are the three upper-level needs that people progress to satisfy?

<p>Social needs, esteem needs, and self-actualization needs (B)</p> Signup and view all the answers

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Study Notes

Barriers to Understanding in Face-to-Face Communication

  • Potential barriers to understanding in face-to-face communication encounters include physical, psychological, and semantic barriers.
  • Nonverbal cues can send up to 93% of information in a face-to-face encounter.

Transactional Process Model

  • The transactional process model illustrates the dynamic and reciprocal nature of communication.
  • It involves the simultaneous sending and receiving of messages.

Determinants of Career Success

  • A major determinant of career success in many fields is effective communication.

Purposes of Communication

  • The three basic purposes of communication are to inform, persuade, and entertain.
  • Communication in the workplace serves to exchange information, resolve conflicts, and build relationships.

Communication Flows

  • Downward communication flows from supervisor to employee, policy makers to operating personnel, or from top to bottom on the organizational chart.
  • Upward communication involves employees providing feedback to supervisors or managers.
  • Lateral communication involves interactions between organizational units on the same hierarchical level.

Grapevine and Formal Communication

  • The grapevine is an informal communication network that exists in organizations.
  • The purpose of the grapevine is to fill the gaps in formal communication.
  • One advantage of using the grapevine for communication is that it allows for faster dissemination of information.
  • The formal communication network is used to achieve organizational goals and objectives.

Importance of Checking for Understanding

  • It is important to check for understanding when communicating important messages to unfamiliar audiences to avoid misunderstandings.

Physical Interferences in Communication

  • Physical interferences can disrupt the communication process.

Communication Levels and Networks

  • Organizational charts often fail to recognize communication relationships between units.
  • Horizontal communication involves interactions between organizational units on the same hierarchical level.
  • Internal messages are intended for recipients within the organization.
  • The grapevine is a type of communication network that is commonly referred to as 'the grapevine'.

Contextual Forces Influencing Communication

  • The four important contextual forces that influence the communication process today are globalization, technology, diversity, and ethics.

Goals of Communication

  • The purpose of organizational communication is to achieve organizational goals and objectives.
  • The role of interpersonal communication is to build relationships, resolve conflicts, and exchange information.
  • Intraperasonal communication involves self-reflection and personal growth.

Communication in Groups

  • Cross-disciplinary teams are used in organizations to bring together people with diverse expertise.
  • Effective meeting management involves planning, facilitating, and following up on meetings.
  • Trust and disclosure are essential in building strong relationships in business communication.
  • Nonverbal messages can convey attitudes, emotions, and intentions.

Factors Affecting Group and Team Communication

  • Factors that can affect group and team communication include team size, diversity, and conflict.
  • Odd numbers of members are often preferred in groups to avoid deadlocks.
  • The concept of trust and disclosure relates to building strong relationships in business communication.

Interpersonal Intelligence

  • Interpersonal intelligence involves the ability to understand and navigate complex social relationships.
  • The two basic need levels associated with interpersonal intelligence are affiliation and intimacy.
  • Interpersonal intelligence is characterized by empathy, persuasion, and conflict management.

Maslow's Hierarchy of Needs

  • The three upper-level needs that people progress to satisfy are self-esteem, belonging, and self-actualization.

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