Communication Process and Barriers

Connects companies with customers through advertising.

Allows quick internal updates and informal communication.

Maintain a professional online presence, avoid sharing sensitive info, and be transparent about your role.

Simple, clear messages best communicated through email or text.

Complex or sensitive topics best communicated through richer channels like face-to-face or video.

Data-driven and logical communicators, preferring structured, fact-based communication.

Big-picture thinkers who favor concise, high-level communication.

Choosing the right communication method (email, text, video, etc.) depends on the message's complexity and importance.

Differences in nonverbal communication styles (e.g., personal space, volume) between cultures may cause misunderstandings.

Conflict occurs when one party feels negatively impacted or about-to-be-impacted by another, often due to disagreements over goals, interpretations, or resources.

Conflict that supports group goals and improves performance—like productive debates that lead to better outcomes.

Conflict that hinders group performance—a struggle for personal power that distracts from tasks.

Disagreements about work content or goals, like resource allocation, procedures, or facts interpretations.

Conflict focused on interpersonal issues, often dysfunctional and emotionally taxing due to personality clashes.

Conflict can be categorized into task, relationship, and process conflicts, highlighting various sources of disagreement in the workplace.

Effective conflict management leads to positive outcomes, such as clarifying goals, increasing creativity, and fostering stronger relationships.

The shared perception of what's considered right and wrong within an organization.

Decisions prioritize personal gain and self-interest.

Decisions aim to benefit the most stakeholders possible, promoting a sense of community.

Practices that can be maintained long-term without harming the environment or social systems.

When a strong culture becomes more important than the organization's original goals.

An entrenched culture can resist new ideas and make it difficult to adapt to changing environments.

A strong culture can discourage diversity by pressuring new employees to conform.

A strong culture can become a disadvantage when it hinders effectiveness and growth.

Disagreements about how work should be done, including delegation and roles. It can lead to team members feeling excluded and escalate into relationship conflicts if not managed well.

Conflict between two individuals.

Conflict within a group or team.

Conflict between groups or teams.

Emotional responses during conflict can cloud judgment, making communication unclear and leading to assumptions of bad intentions.

Our personal experiences, values and culture influence our perception of situations during conflict.

Habitual communication styles during conflict, even if unconscious, can create harmful patterns.

During conflict, blaming others for their actions assumes they are intentionally harmful, escalating the conflict.

A collaborative environment with strong teamwork, loyalty, and tradition. Focuses on employee development and long-term benefits.

A dynamic and innovative culture that values risk-taking and creativity. Focuses on growth through unique products or services.

A formal and structured environment with clear rules and procedures. Focuses on efficiency and long-term success through dependable operations.

A competitive and results-driven environment focused on achieving measurable goals and market success. Leaders are demanding and prioritize winning.

Prioritizing internal matters like employee development, teamwork, and organizational processes.

Prioritizing external factors like market competition, customer needs, and industry trends.

Encouraging adaptability and experimentation. Adapting to change and embracing new ideas.

Prioritizing consistency, predictability, and control within the organization. Following established processes and rules.

A model assuming decision-makers have complete information, identify all options unbiasedly, and choose the option with the highest utility.

Emotions significantly influence choices, even in situations where logic seems dominant.

To make better decisions, understand all available options and relevant details.

Reflect on how feelings affect your decisions and address potential biases.

Too many choices overwhelm; simplifying options (1-3) makes decision-making easier.

Individuals use simplified models to make decisions due to limited information-processing capacity.

Choosing the first 'good enough' option instead of searching for the optimal solution.

Lower decision quality in the afternoon due to mental exhaustion.