Communication Overview and Types

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is communication?

Communication is a process of exchange of: ideas, information, thoughts, and feelings.

What are the two main types of communication channels?

written and electronic

Verbal and Non-Verbal (correct)

Internal and External

Formal and Informal

What does the acronym KISS stand for in formal verbal communication?

Keep in Short Sentences

Keep It Simple and Straightforward

Keep It Short and Simple (correct)

Keep It Secret and Safe

Which of these is NOT a feature of oral communication?

Provides a record and backup Signup and view all the answers

What are the advantages of written communication?

Provides a record and backup, enables the receiver to fully understand, allows for editing and revising Signup and view all the answers

What is Nonverbal communication?

Nonverbal communication sends wordless messages that can be gestures, body language, posture, tone of voice, or facial expressions. Signup and view all the answers

Which of these is NOT part of Nonverbal communication?

Written words Signup and view all the answers

What is Intrapersonal communication?

Intrapersonal communication is communication that occurs in your own mind. It's the basis of your feelings, biases, prejudices, and beliefs. Signup and view all the answers

What is Interpersonal communication?

Interpersonal communication happens between two people. It can be talking to friends, a teacher to discuss an assignment, or a patient talking to a doctor. Signup and view all the answers

What is Small group communication?

Small group communication is communication within formal or informal groups or teams. It's group interaction that results in decision-making, problem-solving, and discussion within an organization. Examples would include a group planning a surprise birthday party for someone, or a team working together. Signup and view all the answers

What is One to group communication?

One to group communication involves a speaker who seeks to inform, persuade, or motivate an audience. Examples include a teacher in a classroom, a preacher giving a sermon, or a speaker addressing a large gathering. Signup and view all the answers

What is Mass communication?

Mass communication is the electronic or print transmission of messages to the general public. It includes things like radio, television, film, and printed materials designed to reach large audiences. Signup and view all the answers

Which of these is NOT considered a form of mass media?

Personal Letter Signup and view all the answers

Which of these is NOT a barrier to communication?

Positive Attitude Signup and view all the answers

A positive attitude is a barrier to communication.

False Signup and view all the answers

Which of these is a suggestion to overcome communication barriers?

Focus on the receiver Signup and view all the answers

Which of these is NOT a tip for effective communication?

Avoid clear and concise language Signup and view all the answers

Using 'I' statements in communication can help avoid blame and foster better understanding.

True Signup and view all the answers

Study Notes

Communication Overview

Communication is the exchange of ideas, information, thoughts, and feelings.
Communication is a process involving a sender, encoding, message, decoding, receiver, feedback, and noise.

Communication Types

Verbal Communication:
- Messages are transmitted verbally, either by spoken words or writing.
- Formal verbal communication often uses the acronym KISS (Keep It Short and Simple).
- Divided into oral and written communication.
Oral Communication:
- Uses spoken words.
- Includes face-to-face communication, speeches, phone calls, video calls, and more.
- Influenced by tone, pitch, volume, speed, and clarity.
- Advantages: Quick feedback.
- Disadvantages: Limited time for thought and processing.
Written Communication:
- Uses written signs or symbols.
- Can be transmitted via email, letters, reports, memos, etc.
- Frequently used in business settings.
- Advantages: Editing, revision, record keeping, detailed understanding, enabling receiver to respond appropriately.
- Disadvantages: Delayed Feedback, composing messages takes more time , and some people lack the ability to write.
Nonverbal Communication:
- Wordless messages are sent.
- Include gestures, body language, posture, tone of voice, facial expressions.
- Contains four elements: Appearance (clothing, hairstyle), Surroundings (room size, lighting), Body language (gestures, expressions), and Sounds (speech patterns, tone, volume).

Levels of Communication

Intrapersonal: Communication within oneself, involves thoughts, biases, prejudices, feelings, and decision-making
Interpersonal: Communication between two people, like conversations between friends or interviews.
Small Group: Communication within teams or groups, focused on problem-solving, decision-making, and group discussion.
One-to-Group: A single speaker communicating to a larger audience (ex. teacher with students).
Mass: Electronic or print transmission of messages to a large audience, like commercials, media, etc.; feedback is delayed.

Communication Barriers

Physical: Obstructions blocking the message.
Perceptual: How individuals interpret the message varies.
Emotional: Emotions, feelings, stress, and mood of receiver.
Cultural: Differences in backgrounds and beliefs.
Language: Differences in languages or lack of understanding.
Gender: Differences in perceptions associated with genders within different groups.
Interpersonal: Conflicts or issues between people.

Effective Communication Strategies

Take the receiver seriously.
Understand the audience.
Clearly deliver your message.
Focus on the receiver.
Consider multiple communication channels.
Gather appropriate feedback.
Be mindful of your own emotions, attitude, and state of mind.

Effective Communication Techniques

Be brief
Be well-mannered
Use "I" statements
Be positive
Be a good listener
Use good terminology
Be clear
Pronounce words clearly

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Explore the fundamentals of communication, including its definitions, processes, and various types. This quiz will delve into verbal communication, including oral and written forms, their advantages, and disadvantages, as well as key concepts like KISS. Test your knowledge and understanding of effective communication techniques.