Podcast
Questions and Answers
What is communication?
What is communication?
Communication is a process of exchange of: ideas, information, thoughts, and feelings.
What are the two main types of communication channels?
What are the two main types of communication channels?
- written and electronic
- Verbal and Non-Verbal (correct)
- Internal and External
- Formal and Informal
What does the acronym KISS stand for in formal verbal communication?
What does the acronym KISS stand for in formal verbal communication?
- Keep in Short Sentences
- Keep It Simple and Straightforward
- Keep It Short and Simple (correct)
- Keep It Secret and Safe
Which of these is NOT a feature of oral communication?
Which of these is NOT a feature of oral communication?
What are the advantages of written communication?
What are the advantages of written communication?
What is Nonverbal communication?
What is Nonverbal communication?
Which of these is NOT part of Nonverbal communication?
Which of these is NOT part of Nonverbal communication?
What is Intrapersonal communication?
What is Intrapersonal communication?
What is Interpersonal communication?
What is Interpersonal communication?
What is Small group communication?
What is Small group communication?
What is One to group communication?
What is One to group communication?
What is Mass communication?
What is Mass communication?
Which of these is NOT considered a form of mass media?
Which of these is NOT considered a form of mass media?
Which of these is NOT a barrier to communication?
Which of these is NOT a barrier to communication?
A positive attitude is a barrier to communication.
A positive attitude is a barrier to communication.
Which of these is a suggestion to overcome communication barriers?
Which of these is a suggestion to overcome communication barriers?
Which of these is NOT a tip for effective communication?
Which of these is NOT a tip for effective communication?
Using 'I' statements in communication can help avoid blame and foster better understanding.
Using 'I' statements in communication can help avoid blame and foster better understanding.
Flashcards
Communication
Communication
The process of exchanging ideas, information, thoughts, and feelings.
Verbal Communication
Verbal Communication
Communication using spoken or written words.
Nonverbal Communication
Nonverbal Communication
Communication using body language, gestures, and expressions.
Oral Communication
Oral Communication
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Written Communication
Written Communication
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Intrapersonal Communication
Intrapersonal Communication
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Interpersonal Communication
Interpersonal Communication
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Small Group Communication
Small Group Communication
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One-to-Group Communication
One-to-Group Communication
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Mass Communication
Mass Communication
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KISS Principle
KISS Principle
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Communication Channels
Communication Channels
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Communication Barriers
Communication Barriers
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Process of Communication
Process of Communication
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Types of Communication
Types of Communication
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Levels of Communication
Levels of Communication
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Effective Communication
Effective Communication
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Communication Tools
Communication Tools
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Body Language
Body Language
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Facial Expressions
Facial Expressions
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Surrounding Environment
Surrounding Environment
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Study Notes
Communication Overview
- Communication is the exchange of ideas, information, thoughts, and feelings.
- Communication is a process involving a sender, encoding, message, decoding, receiver, feedback, and noise.
Communication Types
- Verbal Communication:
- Messages are transmitted verbally, either by spoken words or writing.
- Formal verbal communication often uses the acronym KISS (Keep It Short and Simple).
- Divided into oral and written communication.
- Oral Communication:
- Uses spoken words.
- Includes face-to-face communication, speeches, phone calls, video calls, and more.
- Influenced by tone, pitch, volume, speed, and clarity.
- Advantages: Quick feedback.
- Disadvantages: Limited time for thought and processing.
- Written Communication:
- Uses written signs or symbols.
- Can be transmitted via email, letters, reports, memos, etc.
- Frequently used in business settings.
- Advantages: Editing, revision, record keeping, detailed understanding, enabling receiver to respond appropriately.
- Disadvantages: Delayed Feedback, composing messages takes more time , and some people lack the ability to write.
- Nonverbal Communication:
- Wordless messages are sent.
- Include gestures, body language, posture, tone of voice, facial expressions.
- Contains four elements: Appearance (clothing, hairstyle), Surroundings (room size, lighting), Body language (gestures, expressions), and Sounds (speech patterns, tone, volume).
Levels of Communication
- Intrapersonal: Communication within oneself, involves thoughts, biases, prejudices, feelings, and decision-making
- Interpersonal: Communication between two people, like conversations between friends or interviews.
- Small Group: Communication within teams or groups, focused on problem-solving, decision-making, and group discussion.
- One-to-Group: A single speaker communicating to a larger audience (ex. teacher with students).
- Mass: Electronic or print transmission of messages to a large audience, like commercials, media, etc.; feedback is delayed.
Communication Barriers
- Physical: Obstructions blocking the message.
- Perceptual: How individuals interpret the message varies.
- Emotional: Emotions, feelings, stress, and mood of receiver.
- Cultural: Differences in backgrounds and beliefs.
- Language: Differences in languages or lack of understanding.
- Gender: Differences in perceptions associated with genders within different groups.
- Interpersonal: Conflicts or issues between people.
Effective Communication Strategies
- Take the receiver seriously.
- Understand the audience.
- Clearly deliver your message.
- Focus on the receiver.
- Consider multiple communication channels.
- Gather appropriate feedback.
- Be mindful of your own emotions, attitude, and state of mind.
Effective Communication Techniques
- Be brief
- Be well-mannered
- Use "I" statements
- Be positive
- Be a good listener
- Use good terminology
- Be clear
- Pronounce words clearly
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Description
Explore the fundamentals of communication, including its definitions, processes, and various types. This quiz will delve into verbal communication, including oral and written forms, their advantages, and disadvantages, as well as key concepts like KISS. Test your knowledge and understanding of effective communication techniques.
