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Questions and Answers
What are the two types of communication based on the organizational structure mentioned in the text?
What are the two types of communication based on the organizational structure mentioned in the text?
- Downward Communication and Upward Communication
- Non Verbal Communication and Verbal Communication
- Horizontal Communication and Diagonal Communication
- Formal Communication and Informal Communication (correct)
Which type of communication involves the flow of information through formal channels?
Which type of communication involves the flow of information through formal channels?
- Horizontal Communication
- Non Verbal Communication
- Formal Communication (correct)
- Downward Communication
What type of communication involves communication from higher authorities to subordinates?
What type of communication involves communication from higher authorities to subordinates?
- Downward Communication (correct)
- Horizontal Communication
- Upward Communication
- Diagonal Communication
Which type of communication involves communication among employees at the same level in the organizational hierarchy?
Which type of communication involves communication among employees at the same level in the organizational hierarchy?
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What type of communication involves the use of body language, gestures, and facial expressions to convey information?
What type of communication involves the use of body language, gestures, and facial expressions to convey information?
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Study Notes
Organizational Communication
- There are two types of communication based on the organizational structure.
Formal Communication
- Formal communication involves the flow of information through formal channels.
- It involves communication from higher authorities to subordinates, also known as downward communication.
- Examples include orders, instructions, and policies from management to employees.
Informal Communication
- Informal communication involves communication among employees at the same level in the organizational hierarchy, also known as lateral communication.
- It also involves communication from subordinates to higher authorities, also known as upward communication.
Nonverbal Communication
- Nonverbal communication involves the use of body language, gestures, and facial expressions to convey information.
- It can support or contradict verbal communication, and is an important aspect of effective communication.
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