10 Questions
What is the primary purpose of good communication skills in a therapist?
To make the difference between a poor service and an excellent one
What percentage of communication is from the words you use during a conversation?
7%
What type of questioning skills are used to start and open a conversation?
Open questions
What is an example of non-verbal communication (NVC) mentioned in the text?
Body language
Why is smiling important during a conversation, even over the phone?
It changes the shape of your mouth and the tone of your voice
What is the primary purpose of using closed questions in a therapeutic consultation?
To gain a short response and confirm information
Which of the following is an example of positive non-verbal communication?
Leaning slightly forward to show interest
What does a therapist look for in a client's body language to determine if they are not interested or adopting defensive body language?
Leaning back, crossed legs, and arms
Why is it important to repeat back what the client has said during a consultation?
To summarize and confirm understanding
What is the suggested ratio of listening to speaking in a therapeutic consultation?
Two ears and one mouth
Test your understanding of communication in therapy, including verbal and non-verbal communication, and its importance in providing excellent service. Learn how poor communication can lead to mistakes and misunderstandings. Evaluate your knowledge of different types of communication.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
