Podcast
Play an AI-generated podcast conversation about this lesson
Questions and Answers
55% of communication is from the words you use.
55% of communication is from the words you use.
False (B)
Listening skills are not a type of communication.
Listening skills are not a type of communication.
False (B)
Good communication skills are not essential to the therapist.
Good communication skills are not essential to the therapist.
False (B)
Written word is a type of non-verbal communication.
Written word is a type of non-verbal communication.
Signup and view all the answers
Smiling while speaking on the phone does not change the tone of your voice.
Smiling while speaking on the phone does not change the tone of your voice.
Signup and view all the answers
A therapist uses closed questions to draw out detailed information from the client.
A therapist uses closed questions to draw out detailed information from the client.
Signup and view all the answers
Subtle mirroring is a form of negative non-verbal communication.
Subtle mirroring is a form of negative non-verbal communication.
Signup and view all the answers
A good listening skill is to interrupt the client frequently to ask questions.
A good listening skill is to interrupt the client frequently to ask questions.
Signup and view all the answers
Leaning back and crossing arms is a sign of positive non-verbal communication.
Leaning back and crossing arms is a sign of positive non-verbal communication.
Signup and view all the answers
Repeating back what the client has said is a way to show that you are not interested in what they have to say.
Repeating back what the client has said is a way to show that you are not interested in what they have to say.
Signup and view all the answers
