10 Questions
55% of communication is from the words you use.
False
Listening skills are not a type of communication.
False
Good communication skills are not essential to the therapist.
False
Written word is a type of non-verbal communication.
False
Smiling while speaking on the phone does not change the tone of your voice.
False
A therapist uses closed questions to draw out detailed information from the client.
False
Subtle mirroring is a form of negative non-verbal communication.
False
A good listening skill is to interrupt the client frequently to ask questions.
False
Leaning back and crossing arms is a sign of positive non-verbal communication.
False
Repeating back what the client has said is a way to show that you are not interested in what they have to say.
False
Test your understanding of communication in therapy, including verbal and non-verbal communication methods, and its importance in providing excellent service. Learn how poor communication can lead to mistakes and misunderstandings.
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