Podcast
Questions and Answers
What did Mr. Tsikata realize about his leadership style?
What did Mr. Tsikata realize about his leadership style?
Mr. Tsikata realized that he was perceived as a poor listener and that his subordinates viewed him as an ineffective leader.
Poor communication is a major source of conflict in interpersonal relationships.
Poor communication is a major source of conflict in interpersonal relationships.
True (A)
What percentage of our work time is spent on writing, reading, speaking, and listening?
What percentage of our work time is spent on writing, reading, speaking, and listening?
- Over 70% (correct)
- Over 90%
- Over 50%
- Over 20%
What is communication defined as?
What is communication defined as?
Communication is perfect when the receiver perceives the same mental picture as the sender.
Communication is perfect when the receiver perceives the same mental picture as the sender.
What is the specific process for information exchange within an organization according to Schmerhorn, Hunt, and Osborn (2003)?
What is the specific process for information exchange within an organization according to Schmerhorn, Hunt, and Osborn (2003)?
What does the sender do when initiating a message?
What does the sender do when initiating a message?
How does the receiver interpret the message?
How does the receiver interpret the message?
What is feedback in communication?
What is feedback in communication?
Feedback essentially repeats the communication process.
Feedback essentially repeats the communication process.
What is noise in a communication context?
What is noise in a communication context?
What are the two main types of communication channels?
What are the two main types of communication channels?
Formal channels of communication follow the chain of command established by an organization's hierarchy.
Formal channels of communication follow the chain of command established by an organization's hierarchy.
Informal channels do not follow any hierarchy of authority.
Informal channels do not follow any hierarchy of authority.
Communication is most effective when multiple channels are used.
Communication is most effective when multiple channels are used.
The medium that enhances effectiveness does not depend on the message being sent.
The medium that enhances effectiveness does not depend on the message being sent.
Which of the following media is considered highly rich and interactive?
Which of the following media is considered highly rich and interactive?
Oral messages are one-way communication.
Oral messages are one-way communication.
What are the three types of communication based on direction?
What are the three types of communication based on direction?
Which of the following is an example of downward communication?
Which of the following is an example of downward communication?
Upward communication involves information flowing from a higher level to a lower level.
Upward communication involves information flowing from a higher level to a lower level.
What is an example of upward communication?
What is an example of upward communication?
Which of the following is an example of horizontal communication?
Which of the following is an example of horizontal communication?
What are the two types of verbal communication?
What are the two types of verbal communication?
What is an example of nonverbal communication?
What is an example of nonverbal communication?
Oral communication is the most common form of communication.
Oral communication is the most common form of communication.
What is a disadvantage of oral communication?
What is a disadvantage of oral communication?
Written communication avoids immediate feedback.
Written communication avoids immediate feedback.
What are some examples of written communication?
What are some examples of written communication?
Nonverbal communication is primarily used to transmit emotions.
Nonverbal communication is primarily used to transmit emotions.
What does proxemics refer to?
What does proxemics refer to?
Colors convey only emotional meanings.
Colors convey only emotional meanings.
Aesthetic communication includes creative expressions such as music, dance, and theatre.
Aesthetic communication includes creative expressions such as music, dance, and theatre.
When both verbal and nonverbal communication are used, what must be avoided?
When both verbal and nonverbal communication are used, what must be avoided?
What is a nonverbal movie?
What is a nonverbal movie?
When verbal and nonverbal communication conflict, the true meaning should be interpreted from the verbal communication.
When verbal and nonverbal communication conflict, the true meaning should be interpreted from the verbal communication.
What are the four main functions of nonverbal communication?
What are the four main functions of nonverbal communication?
What is the 7-38-55% rule by Dr. Albert Mehrabian?
What is the 7-38-55% rule by Dr. Albert Mehrabian?
What are two barriers to communication?
What are two barriers to communication?
What is filtering?
What is filtering?
What is information overload?
What is information overload?
What is a semantic barrier?
What is a semantic barrier?
What does KISS stand for?
What does KISS stand for?
What are examples of physical barriers to communication?
What are examples of physical barriers to communication?
Psychological barriers are only caused by individual differences.
Psychological barriers are only caused by individual differences.
What is a common psychological barrier to communication?
What is a common psychological barrier to communication?
What are some tips to improve communication?
What are some tips to improve communication?
What are some tips to improve listening skills?
What are some tips to improve listening skills?
Flashcards
Communication in organizations
Communication in organizations
The process of transferring and understanding meaning between two or more people in an organization.
Communication Process
Communication Process
The steps involved in transmitting a message from a sender to a receiver, including encoding, decoding, feedback, and noise.
Sender (Communication)
Sender (Communication)
The person or group initiating a message.
Receiver (Communication)
Receiver (Communication)
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Encoding (Communication)
Encoding (Communication)
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Decoding (Communication)
Decoding (Communication)
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Feedback (Communication)
Feedback (Communication)
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Noise (Communication)
Noise (Communication)
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Communication Channels
Communication Channels
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Verbal Communication
Verbal Communication
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Nonverbal Communication
Nonverbal Communication
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Study Notes
Communication in Organizations
- Poor listening skills can lead to communication breakdowns in the workplace.
- A product manager, Mr. Tsikata, realized subordinates viewed him as ineffective due to poor listening.
- He recognized the issue and took steps to improve communication, like regular meetings, to change his leadership style.
- Employees responded positively to these changes.
- Communication is a significant source of interpersonal conflict.
- Over 70% of daily time is spent on writing, reading, speaking, and listening.
- Communication skills are essential in any organization.
Communication Definition
- Communication is the transfer and understanding of meaning between two or more people.
- It's the process where a sender transmits information to a receiver.
- Successful communication occurs when the receiver perceives the sender's idea exactly as intended.
Communication Process
- Sender: Creates the message, encodes it into words/gestures.
- Communication channels: The media the message travels through (e.g., email, phone).
- Receiver: Decodes the message, interpreting its meaning.
- Feedback: Sender and receiver seek evidence if the intended message was understood.
- Noise: Barriers that distort the message (e.g., distractions, poor language).
Types of Communication Channels
- Verbal: Oral or written communication using words. (eg. speeches, one on one discussion, grapevine)
- Nonverbal: Communication using body language, tone of voice, gestures, etc. (eg. kinesics, Intonations, facial expressions).
- Formal: Follows the organizational hierarchy. Examples include: memos, emails, and letters.
- Informal: Doesn't follow any hierarchy; examples include a gossip chain. Includes: face-to-face, email, phone etc.
Improving Communication
- Encourage open feedback.
- Use simple language, avoiding jargon, suitable for the audience.
- Avoid information overload.
- Be an active listener.
Barriers to Communication
- Noise: Factors that distort the message (e.g, filtering, information overload, barriers like semantics, physical or psychological).
- Semantic Barriers: Confusion caused by differences in language or culture. (e.g., jargon, accents, grammatical errors).
- Physical Barriers: Obstacles related to the physical environment. (e.g., distance, noise, disabilities).
- Psychological Barriers: Issues related to attitudes, emotions, or personality. (e.g. culture differences, differing experiences, emotions, stereotyping, confidence levels, lack of assertiveness training).
Mehrabian's 7-38-55 Rule
- 7% of communication is verbal (spoken words)
- 38% is expressed via vocal tone
- 55% comprises body language.
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