Communication in Organizations
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Questions and Answers

What did Mr. Tsikata realize about his leadership style?

Mr. Tsikata realized that he was perceived as a poor listener and that his subordinates viewed him as an ineffective leader.

Poor communication is a major source of conflict in interpersonal relationships.

True

What percentage of our work time is spent on writing, reading, speaking, and listening?

  • Over 70% (correct)
  • Over 90%
  • Over 50%
  • Over 20%

    • What is communication defined as?

    <p>Communication is the transfer and understanding of meaning (message) between two or more people.</p> Signup and view all the answers

    Communication is perfect when the receiver perceives the same mental picture as the sender.

    <p>True</p> Signup and view all the answers

    What is the specific process for information exchange within an organization according to Schmerhorn, Hunt, and Osborn (2003)?

    <p>The specific process through which information moves and is exchanged throughout an organization.</p> Signup and view all the answers

    What does the sender do when initiating a message?

    <p>The sender forms and encodes the message into words, gestures, and voice intonations, then sends it through communication channels.</p> Signup and view all the answers

    How does the receiver interpret the message?

    <p>The receiver senses the incoming message and decodes it into something meaningful.</p> Signup and view all the answers

    What is feedback in communication?

    <p>Feedback determines whether understanding has been achieved.</p> Signup and view all the answers

    Feedback essentially repeats the communication process.

    <p>True</p> Signup and view all the answers

    What is noise in a communication context?

    <p>Noise is a barrier that distorts the clarity of a message.</p> Signup and view all the answers

    What are the two main types of communication channels?

    <p>Communication channels can be verbal (oral or written) or nonverbal.</p> Signup and view all the answers

    Formal channels of communication follow the chain of command established by an organization's hierarchy.

    <p>True</p> Signup and view all the answers

    Informal channels do not follow any hierarchy of authority.

    <p>True</p> Signup and view all the answers

    Communication is most effective when multiple channels are used.

    <p>True</p> Signup and view all the answers

    The medium that enhances effectiveness does not depend on the message being sent.

    <p>False</p> Signup and view all the answers

    Which of the following media is considered highly rich and interactive?

    <p>Telephone</p> Signup and view all the answers

    Oral messages are one-way communication.

    <p>False</p> Signup and view all the answers

    What are the three types of communication based on direction?

    <p>The three types of communication based on direction are vertical (downward and upward), horizontal (lateral), and diagonal.</p> Signup and view all the answers

    Which of the following is an example of downward communication?

    <p>Providing feedback on performance</p> Signup and view all the answers

    Upward communication involves information flowing from a higher level to a lower level.

    <p>False</p> Signup and view all the answers

    What is an example of upward communication?

    <p>An example of upward communication is a subordinate’s suggestion to a manager.</p> Signup and view all the answers

    Which of the following is an example of horizontal communication?

    <p>A team member sharing project updates with other members.</p> Signup and view all the answers

    What are the two types of verbal communication?

    <p>The two types of verbal communication are oral and written.</p> Signup and view all the answers

    What is an example of nonverbal communication?

    <p>An example of nonverbal communication is a facial expression.</p> Signup and view all the answers

    Oral communication is the most common form of communication.

    <p>True</p> Signup and view all the answers

    What is a disadvantage of oral communication?

    <p>A major disadvantage of oral communication is its tendency to be distorted when passed through multiple people.</p> Signup and view all the answers

    Written communication avoids immediate feedback.

    <p>True</p> Signup and view all the answers

    What are some examples of written communication?

    <p>Examples of written communication include memos, letters, emails, instant messaging, and notices.</p> Signup and view all the answers

    Nonverbal communication is primarily used to transmit emotions.

    <p>True</p> Signup and view all the answers

    What does proxemics refer to?

    <p>Proxemics refers to the physical distance between the sender and receiver during communication.</p> Signup and view all the answers

    Colors convey only emotional meanings.

    <p>False</p> Signup and view all the answers

    Aesthetic communication includes creative expressions such as music, dance, and theatre.

    <p>True</p> Signup and view all the answers

    When both verbal and nonverbal communication are used, what must be avoided?

    <p>Contradictions between verbal and nonverbal communication must be avoided.</p> Signup and view all the answers

    What is a nonverbal movie?

    <p>A nonverbal movie uses visual communication, minimal dialogue, and expressive acting to convey its narrative and emotions.</p> Signup and view all the answers

    When verbal and nonverbal communication conflict, the true meaning should be interpreted from the verbal communication.

    <p>False</p> Signup and view all the answers

    What are the four main functions of nonverbal communication?

    <p>repeat a message, contradict a message, substitute verbal communication, add meaning to verbal communication</p> Signup and view all the answers

    What is the 7-38-55% rule by Dr. Albert Mehrabian?

    <p>The 7-38-55% rule states that 7% of communication is conveyed through spoken words, 38% through tone of voice, and 55% through body language.</p> Signup and view all the answers

    What are two barriers to communication?

    <p>Two barriers to communication are filtering and information overload.</p> Signup and view all the answers

    What is filtering?

    <p>Filtering is when a sender purposely manipulates information to make it more favorable to the receiver.</p> Signup and view all the answers

    What is information overload?

    <p>Information overload occurs when the amount of information exceeds our processing capacity.</p> Signup and view all the answers

    What is a semantic barrier?

    <p>A semantic barrier is created when the sender and receiver have different understandings of the same word or phrase.</p> Signup and view all the answers

    What does KISS stand for?

    <p>KISS stands for 'Keep It Short and Simple'.</p> Signup and view all the answers

    What are examples of physical barriers to communication?

    <p>Physical barriers to communication include context, distance, physical disabilities, technical difficulties, and illness or tiredness.</p> Signup and view all the answers

    Psychological barriers are only caused by individual differences.

    <p>False</p> Signup and view all the answers

    What is a common psychological barrier to communication?

    <p>Lack of confidence is a common psychological barrier to communication.</p> Signup and view all the answers

    What are some tips to improve communication?

    <p>Tips to improve communication include encouraging open feedback, using simple language, avoiding overload, and being a good listener.</p> Signup and view all the answers

    What are some tips to improve listening skills?

    <p>To improve listening skills, one should avoid talking while being spoken to, make the speaker feel at ease, eliminate distractions, show empathy, be patient, hold arguments, and ask questions.</p> Signup and view all the answers

    Study Notes

    Communication in Organizations

    • Poor listening skills can lead to communication breakdowns in the workplace.
    • A product manager, Mr. Tsikata, realized subordinates viewed him as ineffective due to poor listening.
    • He recognized the issue and took steps to improve communication, like regular meetings, to change his leadership style.
    • Employees responded positively to these changes.
    • Communication is a significant source of interpersonal conflict.
    • Over 70% of daily time is spent on writing, reading, speaking, and listening.
    • Communication skills are essential in any organization.

    Communication Definition

    • Communication is the transfer and understanding of meaning between two or more people.
    • It's the process where a sender transmits information to a receiver.
    • Successful communication occurs when the receiver perceives the sender's idea exactly as intended.

    Communication Process

    • Sender: Creates the message, encodes it into words/gestures.
    • Communication channels: The media the message travels through (e.g., email, phone).
    • Receiver: Decodes the message, interpreting its meaning.
    • Feedback: Sender and receiver seek evidence if the intended message was understood.
    • Noise: Barriers that distort the message (e.g., distractions, poor language).

    Types of Communication Channels

    • Verbal: Oral or written communication using words. (eg. speeches, one on one discussion, grapevine)
    • Nonverbal: Communication using body language, tone of voice, gestures, etc. (eg. kinesics, Intonations, facial expressions).
    • Formal: Follows the organizational hierarchy. Examples include: memos, emails, and letters.
    • Informal: Doesn't follow any hierarchy; examples include a gossip chain. Includes: face-to-face, email, phone etc.

    Improving Communication

    • Encourage open feedback.
    • Use simple language, avoiding jargon, suitable for the audience.
    • Avoid information overload.
    • Be an active listener.

    Barriers to Communication

    • Noise: Factors that distort the message (e.g, filtering, information overload, barriers like semantics, physical or psychological).
    • Semantic Barriers: Confusion caused by differences in language or culture. (e.g., jargon, accents, grammatical errors).
    • Physical Barriers: Obstacles related to the physical environment. (e.g., distance, noise, disabilities).
    • Psychological Barriers: Issues related to attitudes, emotions, or personality. (e.g. culture differences, differing experiences, emotions, stereotyping, confidence levels, lack of assertiveness training).

    Mehrabian's 7-38-55 Rule

    • 7% of communication is verbal (spoken words)
    • 38% is expressed via vocal tone
    • 55% comprises body language.

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    Week 4 Communication in Organisations 2024 PDF

    Description

    This quiz explores the vital role communication plays in organizational settings. It covers the importance of listening skills, the communication process, and strategies for enhancing communication within teams. Understanding these concepts can help reduce interpersonal conflicts and improve overall workplace effectiveness.

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