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Questions and Answers
According to the provided definitions, when does communication truly occur?
According to the provided definitions, when does communication truly occur?
What is the primary purpose of informal communication within an organization?
What is the primary purpose of informal communication within an organization?
Which of the following is NOT explicitly identified as a primary function of communication within organizations?
Which of the following is NOT explicitly identified as a primary function of communication within organizations?
What crucial aspect is most emphasized regarding ‘perfect communication’?
What crucial aspect is most emphasized regarding ‘perfect communication’?
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Which communication flow involves messages between employees at the same organizational level?
Which communication flow involves messages between employees at the same organizational level?
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A manager informing their team about a new project direction is an example of which type of communication?
A manager informing their team about a new project direction is an example of which type of communication?
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In what ways can communications provide ‘control’ within a company?
In what ways can communications provide ‘control’ within a company?
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Why is 'information' a key function of communication in the workplace?
Why is 'information' a key function of communication in the workplace?
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What is the term for an informal communication network that is present in almost every organization?
What is the term for an informal communication network that is present in almost every organization?
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Which of the following best describes diagonal communication flow in an organization?
Which of the following best describes diagonal communication flow in an organization?
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Which of the following is a primary benefit of Information Technology?
Which of the following is a primary benefit of Information Technology?
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What is a key difference between an intranet and an extranet?
What is a key difference between an intranet and an extranet?
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How does Information Technology affect organizational dynamics?
How does Information Technology affect organizational dynamics?
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Which of the following is a legal and security concern when managing communication in an internet world?
Which of the following is a legal and security concern when managing communication in an internet world?
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What challenge arises from the increased use of technology in communication?
What challenge arises from the increased use of technology in communication?
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Which of the following best describes the process of encoding in interpersonal communication?
Which of the following best describes the process of encoding in interpersonal communication?
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In the context of communication, what does 'noise' refer to?
In the context of communication, what does 'noise' refer to?
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Which of these is NOT a distortion related to the message itself?
Which of these is NOT a distortion related to the message itself?
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Which of the following best describes 'verbal intonation' in nonverbal communication?
Which of the following best describes 'verbal intonation' in nonverbal communication?
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Deliberately manipulating information to appear more favorable to the receiver is known as:
Deliberately manipulating information to appear more favorable to the receiver is known as:
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When a person reacts in a way that reduces their ability to understand the message, due to feeling threatened, this is known as:
When a person reacts in a way that reduces their ability to understand the message, due to feeling threatened, this is known as:
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What communication barrier arises from differences in the way people use and interpret words?
What communication barrier arises from differences in the way people use and interpret words?
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Which of the following is NOT a recommended method for overcoming barriers to effective interpersonal communication?
Which of the following is NOT a recommended method for overcoming barriers to effective interpersonal communication?
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What is the key distinction between interpersonal and organizational communication?
What is the key distinction between interpersonal and organizational communication?
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Which mode of communication is considered a non-verbal method of communication, according to the text?
Which mode of communication is considered a non-verbal method of communication, according to the text?
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Study Notes
Managers and Communication Lecture 11
- Managers need strong communication skills for effective leadership.
- Communication is the transfer and understanding of meaning.
- For communication to occur, information must be conveyed.
- Effective communication has the sender's intended meaning understood by the receiver.
Agenda
- Definition of communication
- Functions of communication
- Interpersonal communication
- Organizational communication
Functions of Communication
- Control: Communication manages employee behaviors in the organization.
- Motivation: Communication clarifies expectations, performance levels, and improvement strategies.
- Emotional expression: Communication allows employees to express themselves.
- Information: Communication provides the information needed for tasks and decision-making.
Types of Communication
- Interpersonal: Communication between two or more people.
- Organizational: Communication networks and systems within an organization.
Interpersonal Communication Process
- Encoding: Converting a message into a symbolic form.
- Decoding: Converting the symbolic form (message) back into a form the receiver can understand.
- Medium/Channel: The method of communication (e.g., email, phone).
- Noise: Interruptions or distortions during transmission.
- Feedback: Receiver's response to the message.
Distortions in Communication
- Message Encoding: Sender's skills, attitudes, knowledge, social-cultural background impact message encoding.
- The Message: Message symbols, content, and format affect understanding. Noise can interfere with communication.
- The Channel: Sender's choice of channel and multiple channels can affect communication.
- The Receiver: Receiver's skills, attitudes, knowledge, and social-cultural background impact message understanding.
- Feedback Loop: Communication distortions affect the return message from receiver to sender.
Interpersonal Communication Methods
- Face-to-face
- Telephone
- Group meetings
- Formal presentations
- Memos
- Traditional mail
- Fax machines
- Audio and videotapes
- Hotlines
- Computer conferencing
- Voice mail
- Teleconferences
- Videoconferences
Nonverbal Communication
- Communication without words (e.g., body language, attire).
- Body Language: Gestures, facial expressions, and other body movements.
- Verbal Intonation: Emphasis and tone of voice.
Interpersonal Communication Barriers
- Language: Different meanings and usage affect interpretation.
- National Culture: Cultural diversity affects communication styles.
- Filtering: Deliberately manipulating information.
- Emotions: Emotional influence disrupts rational judgment on interpreting messages.
- Information Overload: Excessive information difficulty to process.
- Defensiveness: Defensive reaction reduces the capacity for mutual understanding.
Overcoming Barriers to Effective Interpersonal Communication
- Use Feedback
- Simplify Language
- Listen Actively
- Constrain Emotions
- Watch Non-verbal Cues
Types of Network Systems
- Intranet: Internal network accessible only by employees.
- Extranet: Internal network accessible by authorized external parties.
How IT affects Organizations.
- Removes the boundaries of time and distance allowing greater teamwork.
- Enables sharing of information increasing efficiency.
- Promotes integrated decision-making.
- Provides complete information to improve participation.
Managing Communication In an Internet World
- Legal and security issues: Inappropriate use of email, loss of confidential information.
- Lack of personal interaction: Virtual communication challenges understanding & collaboration.
Formal vs. Informal Communication
- Formal: Follows the official chain of command.
- Informal: Not defined by hierarchy; satisfies social interaction needs.
Directions of Communication Flow
- Downward: Managers to employees.
- Upward: Employees to managers.
- Lateral/Horizontal: Communication between employees at the same level
- Diagonal: Communication across different work areas and organizational levels to increase efficiency.
The Grapevine
- Informal communication network in every organization.
- Provides a channel for important issues that aren't suitable for formal channels.
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Description
Explore the essential communication skills needed for effective management in this lecture. Understand the functions, types, and importance of communication within organizations. This quiz covers interpersonal and organizational communication, emphasizing the role of communication in leadership.
