Communication in Emotional and Stress Management
15 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What determines whether anger is productive or non-productive?

  • The specific trigger for the anger
  • The individual's expression during anger (correct)
  • The intensity of the anger felt
  • The duration of the anger felt

    • Which of the following best describes the meaning of anger?

  • Anger is always a non-productive feeling
  • Anger is a secondary emotion that occurs after other feelings
  • Anger is a response to a threat of some form of injustice (correct)
  • Anger is a feeling that won't cause any problem

    • What type of emotion is anger considered as?

  • Primary emotion
  • Quaternary emotion
  • Secondary emotion (correct)
  • Tertiary emotion

    • What is meant by differentiating the feeling of anger from the inappropriate expression of anger?

    <p>Distinguishing between feeling angry and expressing anger inappropriately</p> Signup and view all the answers

    What is the main function of anger according to the text?

    <p>To express frustration over life's everyday difficulties</p> Signup and view all the answers

    What can happen if anger is suppressed or repressed, according to the text?

    <p>It may lead to forgetting who we are and how we respond to the world</p> Signup and view all the answers

    What is the intrapersonal communication for dealing with a patient who always complains in the pharmacy store, as mentioned in the text?

    <p>'Why does this patient always need to complain, it's not right'</p> Signup and view all the answers

    What is the appropriate expression of anger according to the text?

    <p>'Customer deserves respect' and should be treated with respect despite their behavior</p> Signup and view all the answers

    What is the key to responding to angry, abusive, or disrespectful patients without being disrespectful in return, as per the text?

    <p>Listening, empathy, respect for others, respect for self, and assertive communication</p> Signup and view all the answers

    What does the text suggest happens when we allow anger to block the feeling of being hurt, afraid, or in pain?

    <p>We lose touch with our core feelings and responses to the world</p> Signup and view all the answers

    What might happen if suppressed anger is left unaddressed, as per the text?

    <p>It may lead to inappropriate responses prevailing</p> Signup and view all the answers

    Which statement reflects appropriate intrapersonal communication in dealing with a difficult patient, based on the text?

    <p>'I should try to understand this patient's perspective and respond respectfully'</p> Signup and view all the answers

    'Rule no 1: it must be understood that once we make the decision to practice pharmacy, we also make decision to serve people.' What does this imply according to the text?

    <p>'Pharmacists have a nonreciprocal relationship with patients/customers'</p> Signup and view all the answers

    'Oh no, not him again. He drives me crazy.' What type of internal statement is this according to the text?

    <p>'Intrapersonal communication statement'</p> Signup and view all the answers

    'Things that we say to ourselves- 'Oh no, not him again why he always need to complaint. This isn’t right, all he ever do is complaint.' What does this type of internal statement lead to according to the text?

    <p>'The transformation of painful core feeling into anger'</p> Signup and view all the answers

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser