Communication in Emotional and Stress Management

What determines whether anger is productive or non-productive?

Which of the following best describes the meaning of anger?

What type of emotion is anger considered as?

What is meant by differentiating the feeling of anger from the inappropriate expression of anger?

What is the main function of anger according to the text?

What can happen if anger is suppressed or repressed, according to the text?

What is the intrapersonal communication for dealing with a patient who always complains in the pharmacy store, as mentioned in the text?

What is the appropriate expression of anger according to the text?

What is the key to responding to angry, abusive, or disrespectful patients without being disrespectful in return, as per the text?

What does the text suggest happens when we allow anger to block the feeling of being hurt, afraid, or in pain?

What might happen if suppressed anger is left unaddressed, as per the text?

Which statement reflects appropriate intrapersonal communication in dealing with a difficult patient, based on the text?

'Rule no 1: it must be understood that once we make the decision to practice pharmacy, we also make decision to serve people.' What does this imply according to the text?

'Oh no, not him again. He drives me crazy.' What type of internal statement is this according to the text?

'Things that we say to ourselves- 'Oh no, not him again why he always need to complaint. This isn’t right, all he ever do is complaint.' What does this type of internal statement lead to according to the text?