Questions and Answers
What best describes the nature of communication?
According to Wood (2003), what is essential to the process of communication?
What is a primary reason communication must be mastered according to Pace et.al. (1979)?
What does Monroe et.al. (1982) describe as the essence of communication?
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How is communication defined in the context of social interaction?
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Which of the following is NOT a strategy for avoiding communication breakdown?
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Which of the following is one of the 7 Cs of effective communication?
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What is a recommended action to build up confidence in communication?
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Which of the following strategies enhances effective communication by maintaining engagement?
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Which 7 C is associated with ensuring the information is reliable and accurate?
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What is the initial step in the communication process?
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How does the receiver interpret the encoded message?
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What role does feedback play in communication?
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What is defined as the means of conveying the message in communication?
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What element of communication can change or distort the message?
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Which factors influence how individuals encode their ideas?
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During communication, what comprises the context?
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Which of the following is NOT a recognized function of communication?
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Which model of communication suggests a continuous process?
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What might be a barrier in the communication process?
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Which element is essential for effective oral communication?
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What aspect of communication encompasses verbal and nonverbal cues?
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Which part of the communication model includes the initiator and the audience?
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Study Notes
Communication Overview
- Communication is a dynamic two-way process that involves message transmission, encompassing verbal and non-verbal aspects.
- Defined as stirring up ideas in others' minds and sharing experiences for the common good.
- Observed to be a skill that must be learned and mastered.
Communication Process Model
- An idea originates with a sender who encodes the message based on personal perceptions (self-concept, family, culture).
- The encoded message is transmitted to a receiver, who decodes it according to their own perceptions.
- Feedback from the receiver helps confirm the message was understood correctly.
- Elements involved in communication include sender, receiver, messages, channels, responses, feedback, noise, and context.
Important Communication Components
- Sender and Receiver: Participants in the communication process.
- Message: The content being communicated.
- Channel: Means through which the message is conveyed.
- Feedback: Receiver's response that indicates message comprehension.
- Noise/Interference: Any factors that disrupt or alter the message.
- Context: The situational environment of the communication.
Characteristics of Effective Communication
- Approach, development, clarity, style, tone, correctness, and both verbal and non-verbal cues are vital elements for success.
Functions of Communication
- Inform, inspire, counsel, clarify, question, express, promote, motivate, persuade, teach, and reveal essential roles in communication.
Models of Communication
- Aristotle (5 B.C.): Early foundational model emphasizing rhetoric.
- Linear Model (Shannon-Weaver, 1948): A straightforward model of transmission.
- Schramm (1955): Focused on the interactive nature of communication.
- Interactive and Transactional Models: Highlight the ongoing, reciprocal nature of communication.
Strategies to Avoid Communication Breakdown
- Clarity of Thought: Organize ideas before speaking.
- Active Listening: Pay attention both verbally and non-verbally.
- Body Language and Tone: Ensure consistent non-verbal communication.
- Seeking Feedback: Build confidence and improve through responses from others.
- Face-to-Face Communication: Preferable for crucial discussions.
Tips for Improving Communication
- Stay focused, speak clearly, minimize distractions, and avoid premature conclusions.
- Be specific in messages to enhance understanding.
7 Cs of Effective Communication (Broom et al., 2012)
- Completeness: Ensure all necessary information is shared.
- Conciseness: Be brief and straight to the point.
- Consideration: Acknowledge audience perspectives.
- Concreteness: Use specific facts and figures.
- Courtesy: Show respect in communication.
- Clearness: Avoid ambiguity; be transparent in messages.
- Correctness: Ensure accuracy in information shared.
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Description
Explore the fundamentals of oral communication as outlined in 'Communication in Business' by Dwyer. This quiz covers both verbal and non-verbal aspects, emphasizing the dynamic process of message transmission. Perfect for students and professionals looking to enhance their communication skills.