Podcast
Questions and Answers
Which of the following is an example of a sender barrier in communication?
Which of the following is an example of a sender barrier in communication?
What type of barrier is described by an individual not understanding the context of a word used by another person?
What type of barrier is described by an individual not understanding the context of a word used by another person?
Which barrier can occur when individuals do not share a common language?
Which barrier can occur when individuals do not share a common language?
What is the impact of poor vocabulary on communication?
What is the impact of poor vocabulary on communication?
Signup and view all the answers
Which scenario best exemplifies a feedback barrier?
Which scenario best exemplifies a feedback barrier?
Signup and view all the answers
In which scenario would a medium barrier likely occur?
In which scenario would a medium barrier likely occur?
Signup and view all the answers
What does a decoding barrier involve?
What does a decoding barrier involve?
Signup and view all the answers
Which of the following represents an example of a process barrier in communication?
Which of the following represents an example of a process barrier in communication?
Signup and view all the answers
What is an example of roundabout verbiage?
What is an example of roundabout verbiage?
Signup and view all the answers
Which of the following is NOT considered a form of noise in communication?
Which of the following is NOT considered a form of noise in communication?
Signup and view all the answers
What is a significant factor contributing to communication gaps due to time?
What is a significant factor contributing to communication gaps due to time?
Signup and view all the answers
Which principle is NOT one of the 7 C's of effective communication?
Which principle is NOT one of the 7 C's of effective communication?
Signup and view all the answers
Which age-related factor might affect communication?
Which age-related factor might affect communication?
Signup and view all the answers
What contributes to the socio-psychological barrier in communication?
What contributes to the socio-psychological barrier in communication?
Signup and view all the answers
What is an example of a barrier to effective communication stemming from different perceptions of reality?
What is an example of a barrier to effective communication stemming from different perceptions of reality?
Signup and view all the answers
Effective communication requires which of the following characteristics?
Effective communication requires which of the following characteristics?
Signup and view all the answers
What is the primary goal of conciseness in communication?
What is the primary goal of conciseness in communication?
Signup and view all the answers
Which of the following best describes coherence in writing?
Which of the following best describes coherence in writing?
Signup and view all the answers
What does the five W's method help achieve in communication?
What does the five W's method help achieve in communication?
Signup and view all the answers
What is a recommended practice for maintaining business relations during communication?
What is a recommended practice for maintaining business relations during communication?
Signup and view all the answers
Which of the following should be avoided to achieve conciseness?
Which of the following should be avoided to achieve conciseness?
Signup and view all the answers
How can one maintain clarity of thought in writing?
How can one maintain clarity of thought in writing?
Signup and view all the answers
When responding to a customer request, what should the focus be?
When responding to a customer request, what should the focus be?
Signup and view all the answers
What is emphasized as important when constructing effective sentences?
What is emphasized as important when constructing effective sentences?
Signup and view all the answers
What aspect of self-concept does the Johari window's 'Open' quadrant represent?
What aspect of self-concept does the Johari window's 'Open' quadrant represent?
Signup and view all the answers
What type of processing is associated with emotions, attitudes, and beliefs?
What type of processing is associated with emotions, attitudes, and beliefs?
Signup and view all the answers
How does selective perception affect the reception of stimuli?
How does selective perception affect the reception of stimuli?
Signup and view all the answers
Which statement best describes interpersonal communication?
Which statement best describes interpersonal communication?
Signup and view all the answers
What is meant by 'Blind' in the Johari window model?
What is meant by 'Blind' in the Johari window model?
Signup and view all the answers
Which of the following elements is primarily utilized in interpersonal communication?
Which of the following elements is primarily utilized in interpersonal communication?
Signup and view all the answers
What influences one's self-perception according to the relationships with others?
What influences one's self-perception according to the relationships with others?
Signup and view all the answers
Which processing type is primarily concerned with logic and reasoning?
Which processing type is primarily concerned with logic and reasoning?
Signup and view all the answers
What is a primary characteristic of the Information Age as described?
What is a primary characteristic of the Information Age as described?
Signup and view all the answers
Which of the following is NOT a characteristic of mass communication?
Which of the following is NOT a characteristic of mass communication?
Signup and view all the answers
What qualifies a medium to be classified as mass media?
What qualifies a medium to be classified as mass media?
Signup and view all the answers
What role does a gatekeeper play in mass communication?
What role does a gatekeeper play in mass communication?
Signup and view all the answers
Which of the following best describes an example of interactive communication?
Which of the following best describes an example of interactive communication?
Signup and view all the answers
Who originally coined the term 'gatekeeper' in the context of mass communication?
Who originally coined the term 'gatekeeper' in the context of mass communication?
Signup and view all the answers
Which of the following statements about mass media is true?
Which of the following statements about mass media is true?
Signup and view all the answers
Which of the following functions does a gatekeeper NOT perform?
Which of the following functions does a gatekeeper NOT perform?
Signup and view all the answers
What is the term coined by Stanley Baran that describes the nature of feedback in mass communication?
What is the term coined by Stanley Baran that describes the nature of feedback in mass communication?
Signup and view all the answers
Which of the following best describes a key limitation in mass communication compared to face-to-face communication?
Which of the following best describes a key limitation in mass communication compared to face-to-face communication?
Signup and view all the answers
How is feedback in mass communication typically characterized?
How is feedback in mass communication typically characterized?
Signup and view all the answers
What does 'delayed feedback' in mass communication mean?
What does 'delayed feedback' in mass communication mean?
Signup and view all the answers
Which of the following statements is true regarding the nature of communication in mass media?
Which of the following statements is true regarding the nature of communication in mass media?
Signup and view all the answers
Study Notes
Introduction
- Communication is a remarkable process.
- It involves the transmission of information, ideas, emotions, skills, and knowledge.
- Communication shapes and regulates behavior (e.g., smiling, anger).
Why Need Communication?
- Survival: Humans depend on others to survive; communication is essential.
- Co-operation: Living creatures cooperate to maintain life; humans do so to maintain superiority.
- Relationships: Strong relationships have existed since the early days of human civilization, making communication crucial for a social life.
Persuasion
- Communication makes civilizations grow by influencing others, this is still relevant today.
- Effective communication is critical in conflicts to gain power and support.
Information
- Information is crucial in modern life, influencing travel plans, and impacting future decisions.
- Small pieces of information can have a long-lasting effect, impacting business and personal decisions on a significant scale.
- Communication is essential for decision-making.
Definition
- Communication is Latin in origin.
- It is the process of sharing ideas, information, feelings, among two or more people, using symbols.
Nature of Communication
- Communication is a process.
- Can involve human or non-human objects.
- Communication requires a channel or medium.
- Communication channels are divided into interlocking circuits.
Scope of Communication
- Covers various aspects of life, including personal, social, state, international affairs, business, management, and religion.
Communication Process
- Sender encodes a message.
- Message is conveyed through a medium/channel.
- Receiver decodes the message.
- Feedback returns the message to the sender.
- Noise can distort the message.
Functions of Communication
- Education and Instruction: Provides knowledge, skills, and awareness to participate in society.
- Information: Provides knowledge and understanding about the surroundings, enabling a more informed life.
- Entertainment: Provides entertainment through various mediums like movies, radio, television, music, and games.
Discussion
- Communication helps clarify diverse viewpoints on important issues.
- Discussing and debating helps in transferring ideas and perspectives.
Persuasion
- Communication is vital to making policy decisions by persuading people.
Cultural Promotion
- Communication promotes and preserve cultural heritage and traditions.
Integration
- Information sharing between different cultures promotes understanding and cooperation.
Barriers to Communication
- Ineffective communication may involve problems in various stages, from the initial idea to feedback.
Process Barriers
- Sender: Fear of criticism or not speaking up.
- Encoding: Language barriers, different understandings.
- Medium: Inappropriate channels (e.g. emotionally-charged letters instead of face-to-face discussion), may delay response.
- Decoding: Different levels of understanding between parties; differences can stem from experience.
- Receiver: Being preoccupied with other information, poor listening skills.
- Feedback: Lack of questions when important for understanding and confirmation.
Language Barriers
- Lack of common language: Different cultural backgrounds are a significant barrier.
- Semantic issues: Misinterpretations because of differing word meanings at various times.
- Poor Vocabulary: Insufficient choice of words for expressing oneself makes it more difficult to communicate.
Poor Grammar and Punctuation
- Poor grammar, punctuation, and spelling might hinder communication.
- Avoid roundabout and wordy expressions.
Physical Barriers
- Noise: Can be in form of verbal or non-verbal communication like a loud noise machine or people talking.
- Time: Improper timing, e.g., a late-night phone call. This can cause a hindrance.
- Distance: Communication difficulty due to distance.
- Availability of technical devices affect communication.
- Technical issues (faulty equipment) hindering communication.
Socio-psychological Barriers
- Status: Differences in status or power relationships between individuals or groups.
- Attitudes and values: The way people believe or think can also affect successful communication (e.g., disliking unfavorable messages).
- Backgrounds: Backgrounds create hurdles in communication.
- Reality Perception: Differences in perceptions and beliefs.
Other Barriers to Effective Communication
- Inference: Drawing conclusions without proper reasoning, this might be misinterpreted when the intended meaning varies.
- Abstracting: Removing unimportant parts of the message may cause misunderstanding.
- Closed-mindedness: Lack of openness to other viewpoints.
- Distortion-filtering-editing: Selective hearing/presenting.
- Poor listening skills: Preventing effective message exchange.
- Emotions: Emotional outbursts disrupt communication.
Effective Communications (7 Cs)
- Principles for creating effective communication.
- Clarity: Ensures message ease of understanding.
- Completeness: Provides the necessary information.
- Conciseness: Using the fewest necessary words, avoids wordiness.
- Coherence: Connects different ideas in a logical manner.
- Correctness: Ensures message accuracy, details, and professional tone.
- Consideration: Takes into account the audience, their emotional state and other factors.
- Courtesy: Being respectful and polite in communication.
Clarity of Thought, Purpose, and Subject
- What, why, how questions help to address relevant aspects in a formal setting.
Completeness
- Providing thorough information to the receiver, and not leaving out important aspects and related details.
- Answering the five W's (Who, What, When, Where, Why) provides completeness in information exchanges.
Coherence
- Connecting ideas logically in a manner that creates an understanding of the intended message by the reader.
- Clarity and relation of the ideas must be maintained.
Conciseness
- Using fewest words but still delivering the core message.
- Essential content only with no unnecessary details.
- Avoid wordiness, unnecessary repetitions, and irrelevant information.
Correctness
- Accuracy in grammar, punctuation, spelling.
- Accurate figures, facts, and proper use of language are essential for professional communication.
Use the Right Level of Language
- Determining whether language should be formal, informal, or substandard.
- Formal language generally refers to documents, business agreements, etc; while informal language is more suitable for daily conversations among peers.
Formal and Informal Words
- Choosing appropriate words (formal or informal) based on the context of communication.
Substandard Language
- Avoiding inappropriate or low-quality language in writing, including abbreviations.
Facts and Figures Accuracy
- Verifying facts, figures and words from authoritative sources.
- Double checking data/figures/words in communication materials.
- Seeking other people's reviews on your data is useful, especially when presenting complex messages.
Proper Use of Confusing Words
- Understanding and using words that may have multiple meanings and ensure the intended meaning is conveyed correctly.
Continuity
- Maintaining the topic/subject through the writing, prevents deviating to other issues.
- Avoiding unnecessary jargon.
Typology of Communication
- Verbal communication uses speech, while non-verbal communication uses gestures, body language, etc.
- Intrapersonal communication occurs within an individual (talking to oneself).
- Interpersonal occurs between two or more people, a dynamic two-way exchange of ideas through one-to-one or a small group setting.
- Group occurs between three or more individuals, structured. Can be for a common goal to accomplish.
- Mass communication occurs to transmit messages to large audiences through impersonal channels with delayed feedback; e.g. articles or TV broadcasts.
- Interactive is a modern term describing dynamic exchanges of information.
Intra-Personal Communication
- Involves an individual.
- Feelings, thoughts, and perceptions about oneself.
- A person is the only sender and receiver.
Interpersonal Communication
- Face to face interactions, usually within a comfortable/informal environment.
- Direct and immediate feedback is common, so message transmission is efficient.
- Influences/persuasion possible during face-to-face interactions.
- Messages are personalized.
Group Communication
- Extension of interpersonal communication.
- Involvement of more than two people.
- Used for a common goal/interest, etc like groups formed for common tasks, sharing interest, or for a common goal, etc.
- Can involve small to larger groups.
Mass Communication
- Communication reaching a large mass audience.
- Mass media (e.g., radio, TV, magazines) channels.
- Mass audience consists of diverse people, geographical locations, and experiences.
- Feedback can be slow, indirect, and generalized.
- Gatekeepers determine what information the audience receives; they might be reporters, editors, etc.
Interactive Communication
- A dynamic two-way exchange of information between individuals and/or machines/technology.
- New media (e.g., internet, mobile, computers) have made this possible, even across social boundaries, locations, across time (e.g. messages).
- Feedback is instant.
Characteristics of Mass Communication
- Mass medium: Messages are delivered to a vast audience.
- Gatekeepers: A filter for information, determining what gets transmitted.
- Delayed feedback: It's not instantaneous.
- Limited sensory channels: The methods can only transmit limited senses.
- Impersonal communication: Messages aren't directed to individuals, so the message lacks personal touch.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
This quiz explores the essential aspects of communication, highlighting its role in survival, cooperation, and relationship building. It covers the significance of effective communication in persuasion and decision-making, underscoring its impact on personal and professional interactions.
