CH8 - Communication (MCQs)
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Questions and Answers

What is the correct definition of communication?

  • The process of transferring information from one point to another. (correct)
  • A strategy used only by managers to control employees.
  • The ability to persuade others through language.
  • The process of encoding and decoding financial data.

    • Which of the following is NOT a part of the communication process?

  • Encoding
  • Decoding
  • Analyzing (correct)
  • Noise

    • What is the purpose of feedback in communication?

  • To add noise to the communication process.
  • To confirm the success or failure of the communication. (correct)
  • To replace the need for encoding a message.
  • To eliminate the sender’s responsibility in communication.

    • Which form of communication conveys the highest percentage of a message’s meaning in face-to-face interactions?

    <p>Facial and body expressions (C)</p> Signup and view all the answers

    Which of the following best describes verbal intonation?

    <p>The emphasis given to spoken words and phrases. (A)</p> Signup and view all the answers

    What is the primary difference between one-way and two-way communication?

    <p>Two-way communication allows for feedback, while one-way does not. (B)</p> Signup and view all the answers

    Which type of task interdependence requires that one task is completed before proceeding to the next?

    <p>Sequential interdependence (B)</p> Signup and view all the answers

    What is the most communication-intensive type of task interdependence?

    <p>Reciprocal interdependence (C)</p> Signup and view all the answers

    Which of the following is an example of selective perception?

    <p>Filtering messages to match personal biases. (A)</p> Signup and view all the answers

    Which barrier to communication occurs when too much information overwhelms an individual?

    <p>Information overload (B)</p> Signup and view all the answers

    Which of the following is NOT an example of noise in communication?

    <p>Direct feedback from the receiver (C)</p> Signup and view all the answers

    What is the difference between hearing and active listening?

    <p>Hearing is passive, while active listening requires searching for meaning. (A)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of active listening?

    <p>Interrupting to clarify key points (C)</p> Signup and view all the answers

    Which communication medium is best for conveying complex, emotional, or urgent messages?

    <p>Face-to-face communication (B)</p> Signup and view all the answers

    Which of the following is NOT considered a form of telework?

    <p>In-person office meetings (D)</p> Signup and view all the answers

    Which of the following is an example of downward communication?

    <p>A manager giving instructions to an employee. (A)</p> Signup and view all the answers

    What type of organizational communication occurs between employees of different departments?

    <p>Horizontal communication (A)</p> Signup and view all the answers

    Which of the following is a characteristic of effective business writing?

    <p>Backing up assertions with data. (C)</p> Signup and view all the answers

    Which of the following is a key takeaway about communication?

    <p>Effective communication involves both verbal and nonverbal elements. (C)</p> Signup and view all the answers

    What is the term for any disturbance in the communication process that interferes with or distorts communication?

    <p>Noise (C)</p> Signup and view all the answers

    Which of the following statements about implied verbal and nonverbal cues in cross-cultural communication is correct?

    <p>They are crucial for understanding and avoiding misinterpretations. (C)</p> Signup and view all the answers

    How should managers approach office gossip?

    <p>They should stay aware of office gossip instead of insulating themselves from it. (A)</p> Signup and view all the answers

    Which of the following best defines the decoding process in communication?

    <p>The process of interpreting symbols and understanding the message. (A)</p> Signup and view all the answers

    Which of the following is the correct definition of transmission in communication?

    <p>The process of sending a message from the sender to the receiver. (A)</p> Signup and view all the answers

    What is the process of transforming an idea into transmittable symbols?

    <p>Encoding (B)</p> Signup and view all the answers

    Which of the following digital communication tools can help managers and employees reduce misunderstandings and improve efficiency?

    <p>All of the above (D)</p> Signup and view all the answers

    Employees who telecommute experience which of the following challenges compared to those who work in an office?

    <p>Less social interaction with coworkers (D)</p> Signup and view all the answers

    Which type of workplace ties refer to relationships with coworkers, bosses, and others we interact with based on our job roles?

    <p>Formal (D)</p> Signup and view all the answers

    What type of communication occurs when a manager provides positive feedback to an employee?

    <p>Downward communication (A)</p> Signup and view all the answers

    Flashcards

    Communication

    The process of transferring information from one point to another.

    Part of the communication process

    Analyzing is NOT part of the communication process.

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