18 Questions
Which of the following is NOT one of the situations where communication occurs between a supervisor and subordinates?
Discussing personal matters
Which factor is NOT mentioned as affecting communication?
The receiver's level of education
Which approach should a supervisor take when conveying messages?
A teacher-like approach
What is the effect of following an oral message with a written message?
It enhances understanding
Which of the following is NOT mentioned as part of the supervisor's communication with subordinates?
Discussing personal development plans
Which factor is mentioned as influencing how an oral message is conveyed?
The sender's body language
What is the definition of communication?
Exchanging information, ideas, and feelings
Which of the following is an example of oral communication?
Conducting a business meeting
What is a characteristic of the health communication climate?
Fostering a sense of belonging
Which factor is mentioned to improve communication?
Staff conferences
In which type of communication are memoranda and letters used?
Written communication
What is included in the types of oral communication?
Conducting group presentations
What is the most important factor in building trust and respect in a relationship between employees and supervisors?
Allowing employees to voice their concerns openly
What is the primary benefit of a supervisor taking the time to get to know their employees as individuals?
Employees will realize that the supervisor's grumpiness will not affect them adversely
What is the primary purpose of staff conferences according to the passage?
To facilitate effective communication and a positive work climate
What is the primary consequence if telling the truth is met with varying degrees of displeasure from supervisors?
Employees will learn to doctor the information to suit the supervisor's preferences
What is the primary characteristic of a supervisor who is able to develop positive attitudes in their subordinates?
They are willing to be concerned about their employees' welfare and understand their problems
What is the primary message conveyed to employees when staff conferences are limited to only senior-level and upper-level staff?
Employees at lower levels are unimportant and not worth communicating with
Test your knowledge on the definition and types of communication including oral and written communications. Learn about the interchange of information, ideas, and feelings through various forms like gestures, postures, and facial expressions.
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