Podcast
Questions and Answers
What does communication primarily involve?
What does communication primarily involve?
Which of the following is NOT a form of written communication?
Which of the following is NOT a form of written communication?
Which of the following is an element of non-verbal communication?
Which of the following is an element of non-verbal communication?
What does non-verbal communication primarily use to convey a message?
What does non-verbal communication primarily use to convey a message?
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In what context could communication be used?
In what context could communication be used?
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What does personal space or distance refer to in communication?
What does personal space or distance refer to in communication?
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What does personal appearance refer to?
What does personal appearance refer to?
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What is unintended communication?
What is unintended communication?
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Which of the following is NOT an element of the communication process?
Which of the following is NOT an element of the communication process?
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What is encoding in the communication process?
What is encoding in the communication process?
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What does visuals involve in communication?
What does visuals involve in communication?
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Why is establishing credibility important in communication?
Why is establishing credibility important in communication?
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What is the process of interpreting an encoded message called?
What is the process of interpreting an encoded message called?
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Which of the following is an example of a barrier to communication?
Which of the following is an example of a barrier to communication?
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What does it mean to uphold integrity in communication ethics?
What does it mean to uphold integrity in communication ethics?
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Which ethical consideration involves showing compassion and consideration for others' beliefs and privacy?
Which ethical consideration involves showing compassion and consideration for others' beliefs and privacy?
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What should effective communicators do in terms of promoting access to communication?
What should effective communicators do in terms of promoting access to communication?
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In communication ethics, what does observing freedom of expression effectively entail?
In communication ethics, what does observing freedom of expression effectively entail?
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Why is it important to be clear with your purpose when communicating?
Why is it important to be clear with your purpose when communicating?
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What role do facts play in effective communication?
What role do facts play in effective communication?
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Why is it advisable to avoid technical terms and jargons in communication?
Why is it advisable to avoid technical terms and jargons in communication?
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Which of the following is NOT a guideline for effective communication?
Which of the following is NOT a guideline for effective communication?
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What is essential for giving effective feedback according to the text?
What is essential for giving effective feedback according to the text?
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How can adjusting to the needs of your audience improve communication?
How can adjusting to the needs of your audience improve communication?
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Study Notes
Communication Principles
- Communication is the process of exchanging verbal and/or non-verbal information between two or more people.
- Communication can be used to inform, persuade, or entertain.
- Communication can take the form of written, verbal, non-verbal, or visual messages.
Elements of Communication
- Verbal Communication:
- Face-to-face conversations
- Audio and video calls or conferencing
- Lectures
- Meetings
- Radio
- Television
- Non-Verbal Communication:
- Body language (facial expressions, gestures, postures, eye contact)
- Personal space or distance
- Personal appearance
- Written Communication:
- Memos
- Letters
- Reports
- Online chat
- SMS
- Journals
- Other written documents
- Visual Communication:
- Images
- Graphs
- Charts
- Logos
- Maps
Intended and Unintended Communication
- Intended Communication: planned communication with a specific purpose
- Unintended Communication: unplanned communication, such as non-verbal cues or emotional outbursts
Communication Process
- Source: the sender of a message
- Message: the information or idea being communicated
- Encoding: the process of transferring the message
- Channel: the means of delivering the message (e.g., face-to-face, email, memo)
- Decoding: the process of interpreting the encoded message
- Receiver: the recipient of the message
- Feedback: the reaction or response to the message
- Context: the situation or environment in which communication takes place
- Barriers: factors that can affect the communication process (e.g., culture, individual differences, language use, noise, past experiences, status)
Communication Ethics
- Effective communicators observe ethics and deal with values, righteousness, and behavior appropriate for human communication
- Ethical considerations:
- Uphold integrity
- Be truthful and accurate
- Respect diversity of perspective and privacy
- Show compassion and consideration
- Observe freedom of expression
- Promote access to communication
- Be open-minded and accept different views
- Develop a sense of accountability
Guidelines for Effective Communication
- Be clear with your purpose
- Support your message with facts
- Be concise and avoid unnecessary details
- Provide specific information in your feedback
- Adjust to the needs, interests, values, and beliefs of your audience
- Observe communication ethics
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Description
Test your knowledge on decoding, receivers, feedback, and barriers in communication. Understand the role of context and the impact of various barriers like culture, individual differences, language use, noise, past experiences, and status.