Communication - Decoding, Receiver, Feedback, and Barriers
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Questions and Answers

What does communication primarily involve?

  • Writing letters and reports
  • Listening to music
  • Exchanging verbal and non-verbal information between two or more people (correct)
  • Reading emails
  • Which of the following is NOT a form of written communication?

  • Electronic mail (email)
  • Face-to-face conversation (correct)
  • Reports
  • Online chat
  • Which of the following is an element of non-verbal communication?

  • Email correspondence
  • Verbal cues
  • Body language (correct)
  • Written memos
  • What does non-verbal communication primarily use to convey a message?

    <p>Facial expressions, gestures, and eye contact</p> Signup and view all the answers

    In what context could communication be used?

    <p>To inform, persuade, or entertain</p> Signup and view all the answers

    What does personal space or distance refer to in communication?

    <p>An area of space and distance adopted by individuals to convey messages</p> Signup and view all the answers

    What does personal appearance refer to?

    <p>How a person presents themselves in different situations</p> Signup and view all the answers

    What is unintended communication?

    <p>Sending non-verbal messages unintentionally</p> Signup and view all the answers

    Which of the following is NOT an element of the communication process?

    <p>Topic</p> Signup and view all the answers

    What is encoding in the communication process?

    <p>The process of transferring the message</p> Signup and view all the answers

    What does visuals involve in communication?

    <p>Use of graphs, charts, and maps</p> Signup and view all the answers

    Why is establishing credibility important in communication?

    <p>To show expertise and trustworthiness to the audience</p> Signup and view all the answers

    What is the process of interpreting an encoded message called?

    <p>Decoding</p> Signup and view all the answers

    Which of the following is an example of a barrier to communication?

    <p>Status</p> Signup and view all the answers

    What does it mean to uphold integrity in communication ethics?

    <p>Being truthful</p> Signup and view all the answers

    Which ethical consideration involves showing compassion and consideration for others' beliefs and privacy?

    <p>Respecting diversity of perspective and privacy</p> Signup and view all the answers

    What should effective communicators do in terms of promoting access to communication?

    <p>Give others an opportunity to express themselves</p> Signup and view all the answers

    In communication ethics, what does observing freedom of expression effectively entail?

    <p>Being careful with what and how you say things</p> Signup and view all the answers

    Why is it important to be clear with your purpose when communicating?

    <p>To ensure effective message delivery</p> Signup and view all the answers

    What role do facts play in effective communication?

    <p>Support the message and avoid vagueness</p> Signup and view all the answers

    Why is it advisable to avoid technical terms and jargons in communication?

    <p>To ensure clarity and avoid communication barriers</p> Signup and view all the answers

    Which of the following is NOT a guideline for effective communication?

    <p>Using technical terms liberally</p> Signup and view all the answers

    What is essential for giving effective feedback according to the text?

    <p>Giving feedback that is timely, constructive, and specific</p> Signup and view all the answers

    How can adjusting to the needs of your audience improve communication?

    <p>By aligning with the values and beliefs of your audience</p> Signup and view all the answers

    Study Notes

    Communication Principles

    • Communication is the process of exchanging verbal and/or non-verbal information between two or more people.
    • Communication can be used to inform, persuade, or entertain.
    • Communication can take the form of written, verbal, non-verbal, or visual messages.

    Elements of Communication

    • Verbal Communication:
      • Face-to-face conversations
      • Audio and video calls or conferencing
      • Lectures
      • Meetings
      • Radio
      • Television
    • Non-Verbal Communication:
      • Body language (facial expressions, gestures, postures, eye contact)
      • Personal space or distance
      • Personal appearance
    • Written Communication:
      • Memos
      • Letters
      • Reports
      • Online chat
      • SMS
      • Email
      • Journals
      • Other written documents
    • Visual Communication:
      • Images
      • Graphs
      • Charts
      • Logos
      • Maps

    Intended and Unintended Communication

    • Intended Communication: planned communication with a specific purpose
    • Unintended Communication: unplanned communication, such as non-verbal cues or emotional outbursts

    Communication Process

    • Source: the sender of a message
    • Message: the information or idea being communicated
    • Encoding: the process of transferring the message
    • Channel: the means of delivering the message (e.g., face-to-face, email, memo)
    • Decoding: the process of interpreting the encoded message
    • Receiver: the recipient of the message
    • Feedback: the reaction or response to the message
    • Context: the situation or environment in which communication takes place
    • Barriers: factors that can affect the communication process (e.g., culture, individual differences, language use, noise, past experiences, status)

    Communication Ethics

    • Effective communicators observe ethics and deal with values, righteousness, and behavior appropriate for human communication
    • Ethical considerations:
      • Uphold integrity
      • Be truthful and accurate
      • Respect diversity of perspective and privacy
      • Show compassion and consideration
      • Observe freedom of expression
      • Promote access to communication
      • Be open-minded and accept different views
      • Develop a sense of accountability

    Guidelines for Effective Communication

    • Be clear with your purpose
    • Support your message with facts
    • Be concise and avoid unnecessary details
    • Provide specific information in your feedback
    • Adjust to the needs, interests, values, and beliefs of your audience
    • Observe communication ethics

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    Description

    Test your knowledge on decoding, receivers, feedback, and barriers in communication. Understand the role of context and the impact of various barriers like culture, individual differences, language use, noise, past experiences, and status.

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