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Questions and Answers
What does it mean when communication is described as unavoidable?
What does it mean when communication is described as unavoidable?
- It is necessary for task completion.
- Only verbal messages are considered communication.
- It can be ignored in certain situations.
- Messages are sent even through silence or absence. (correct)
What are the three strategic goals of communication?
What are the three strategic goals of communication?
- Informational, relational, and emotional.
- Persuasive, informative, and relational.
- Instrumental, relational, and identity management. (correct)
- Transactional, relational, and informative.
Why is communication considered irreversible?
Why is communication considered irreversible?
- People will remember the message regardless of apologies. (correct)
- Feedback cannot be undone.
- All communication is permanent and recorded.
- Once delivered, communication cannot be changed.
Which component is NOT part of the basic communication model?
Which component is NOT part of the basic communication model?
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What should be considered when selecting a communication channel?
What should be considered when selecting a communication channel?
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How is communication described in terms of being a process?
How is communication described in terms of being a process?
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Which of the following statements is true about communication not being a panacea?
Which of the following statements is true about communication not being a panacea?
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How is feedback defined in the context of the communication model?
How is feedback defined in the context of the communication model?
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Study Notes
Communication is Unavoidable
- It is impossible to not communicate.
- We send messages even by our absence.
Communication is Strategic
- Communication has three goals:
- Instrumental Goals: Messages to accomplish tasks.
- Relational Goals: Shaping and reflecting how people view each other.
- Identity Management Goals: Presenting yourself to create a desired image.
Communication is Irreversible
- Though people may forgive, they never forget what was communicated.
Communication is a Process
- Communication is not an individual act.
- Each interaction is part of a series and does not happen in isolation.
- Every communication event occurs within a context, including history, past impressions, and emotional state of mind.
Communication is NOT a Panacea
- Communication cannot solve all problems.
Basics of Communication Model
- Sender: The person who transmits a message.
- Receiver: The person who attaches meaning to the message.
- Channel: The method used to deliver a message.
- Feedback: The receiver's response to a sender's message.
- Encoding: The process of converting thoughts into a message.
- Decoding: The process of interpreting a message.
Communication Channels
- Factors to consider when choosing a channel:
- Channel Characteristics: Speed, information richness, and control over the message.
- Tone of the Message: Oral channels are preferred for personal communication, while written channels (like mail) are preferred for formal communication.
- Organizational Culture: Determine the preferred channels at your workplace.
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