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Questions and Answers
What does it mean when communication is described as unavoidable?
What does it mean when communication is described as unavoidable?
What are the three strategic goals of communication?
What are the three strategic goals of communication?
Why is communication considered irreversible?
Why is communication considered irreversible?
Which component is NOT part of the basic communication model?
Which component is NOT part of the basic communication model?
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What should be considered when selecting a communication channel?
What should be considered when selecting a communication channel?
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How is communication described in terms of being a process?
How is communication described in terms of being a process?
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Which of the following statements is true about communication not being a panacea?
Which of the following statements is true about communication not being a panacea?
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How is feedback defined in the context of the communication model?
How is feedback defined in the context of the communication model?
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Study Notes
Communication is Unavoidable
- It is impossible to not communicate.
- We send messages even by our absence.
Communication is Strategic
- Communication has three goals:
- Instrumental Goals: Messages to accomplish tasks.
- Relational Goals: Shaping and reflecting how people view each other.
- Identity Management Goals: Presenting yourself to create a desired image.
Communication is Irreversible
- Though people may forgive, they never forget what was communicated.
Communication is a Process
- Communication is not an individual act.
- Each interaction is part of a series and does not happen in isolation.
- Every communication event occurs within a context, including history, past impressions, and emotional state of mind.
Communication is NOT a Panacea
- Communication cannot solve all problems.
Basics of Communication Model
- Sender: The person who transmits a message.
- Receiver: The person who attaches meaning to the message.
- Channel: The method used to deliver a message.
- Feedback: The receiver's response to a sender's message.
- Encoding: The process of converting thoughts into a message.
- Decoding: The process of interpreting a message.
Communication Channels
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Factors to consider when choosing a channel:
- Channel Characteristics: Speed, information richness, and control over the message.
- Tone of the Message: Oral channels are preferred for personal communication, while written channels (like mail) are preferred for formal communication.
- Organizational Culture: Determine the preferred channels at your workplace.
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Description
This quiz explores the fundamental aspects of communication, including its unavoidable nature, strategic goals, and the irreversible impact of messages. Delve into the communication process, its models, and the limits of its effectiveness. Improve your understanding of how communication shapes relationships and identities.
