Communicating At Work Unit 1 Chapter 1 PDF

KES SHROFF COLLEGE Communicating At Work Unit 1 Chapter 1 PRESENTED TO PRESENTED BY FYBCOM Deepti Apte  1 Communication Principles Chapter 2 Basics of Communication Model Overview 3 Communication Channels  1 Communication is...

KES SHROFF COLLEGE Communicating At Work Unit 1 Chapter 1 PRESENTED TO PRESENTED BY FYBCOM Deepti Apte  1 Communication Principles Chapter 2 Basics of Communication Model Overview 3 Communication Channels  1 Communication is Unavoidable Principles 2 Communication is Strategic of 3 Communication is Irreversible Communiction 4 Communication is a Process 5 Communication is not a Panacea Communication is Unavoidable One cannot NOT communicate We send messages even by our absence Communication is Strategic Aims at achieving following three goals: Instrumental Goals Messages aimed at accpomplishing tasks Relational goals Messages that shape & reflect the way people regard one another Identity Managemnet Goals Presenting yourself in ways that produce an prefered iamge  Communication is Irreversible People may forgive, they don't forget. Communication is a Process Communication not an individual act Each interaction is part of a series; does not happen in isoloation Each communication event located within a communication context. Context includes history, past impressions, emotional state of mind  Communication is NOT a Panacea Communication won't solve all problems.  Basic Models of Communication Basics of Communication Model Sender Reciever Channel Feedback The perosn who The perosn who Method used to Recievers' response to transmits a message attaches meaning deliver a message a senders' message Encoding Decoding Communication Channels What Factors to consider while selecting a Channel? Consider channel charaterstics Speed, Richness, Control over message Consider the desired Tone of the message Oral for personal; written (mail) for formal Consider the Organisation's Culture What is the prefered channel at your workplace?  Channel Charaterstics p. 11 Choose a channel based on your goal and the feature of a channel Richness Speed Control Synchronous (occurring at the same time): Amount of Information available in a given High-speed or instantaneous channels Degree to which the communication process can channel such as face-to-face, video/voice call be managed. Provides instant feedback Lean channels: Less information such as Asynchronous (not occurring at the same Written channel more control; oral channels less e-mail - texts time): Low speed such as e-mail control Rich channels have more information: face-to-face has facial expression, tone of voice, eye and body movement  E nd o f Cha pt er