Communication Basics

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Questions and Answers

What is the first element of communication?

  • Channel
  • Message
  • Receiver
  • Speaker (correct)

Which of the following best describes 'decoding' in the communication process?

  • Converting the message into actions
  • Selecting the channel of communication
  • Providing feedback to the speaker
  • Interpreting the encoded message (correct)

In which context can communication occur?

  • Only in face-to-face interactions
  • Only via digital platforms
  • Any context including meetings, letters, and group discussions (correct)
  • Through written communication only

What role does feedback play in communication?

<p>It allows the speaker to understand the receiver's response (C)</p> Signup and view all the answers

What is meant by 'barrier' in the context of communication?

<p>Factors that affect the flow of communication (A)</p> Signup and view all the answers

What is a key feature of the Transaction Model?

<p>It includes feedback as a critical component. (C)</p> Signup and view all the answers

What element does the Schramm Model introduce to improve communication understanding?

<p>A shared 'Field of experience'. (C)</p> Signup and view all the answers

How does noise affect both the Transaction and Schramm Models?

<p>It can interfere with message exchange. (B)</p> Signup and view all the answers

Which statement accurately describes the interaction in the Transaction Model?

<p>It promotes collaboration through message exchanges. (C)</p> Signup and view all the answers

Which component is not part of the Schramm Model?

<p>Sequential hierarchy of communication steps (A)</p> Signup and view all the answers

Which function of communication is primarily concerned with controlling behavior?

<p>Control (B)</p> Signup and view all the answers

Which of the following is NOT one of the 7 Cs of Effective Communication?

<p>Creativity (D)</p> Signup and view all the answers

What is the primary goal of the emotional expression function of communication?

<p>To facilitate feelings and emotions (C)</p> Signup and view all the answers

Which barrier to communication can be addressed by calming the heart and mind?

<p>Emotional barriers (C)</p> Signup and view all the answers

Which of the following best describes the 'Consideration' aspect of effective communication?

<p>Considering the receiver's background (C)</p> Signup and view all the answers

How does 'Concreteness' enhance effective communication?

<p>By relying on facts and real-life experiences (A)</p> Signup and view all the answers

Which solution is recommended for overcoming the barrier of jargon in communication?

<p>Communicate in a simplified manner (A)</p> Signup and view all the answers

What is the first step in the process of communication?

<p>The speaker generates an idea. (B)</p> Signup and view all the answers

Correctness in communication is important for which of the following reasons?

<p>Improves credibility and effectiveness (B)</p> Signup and view all the answers

Which element is missing from the Shannon-Weaver model?

<p>Feedback (A)</p> Signup and view all the answers

How does the transactional model of communication differ from the Shannon-Weaver model?

<p>It considers communication as a two-way process. (C)</p> Signup and view all the answers

What does the term 'noise' refer to in the context of communication?

<p>Obstacles that block a message. (C)</p> Signup and view all the answers

In the example provided, what does Daphne's message 'Rico, mahal kita bilang kaibigan' convey?

<p>She values Rico as a friend. (D)</p> Signup and view all the answers

Why is feedback an important element in the communication process?

<p>It helps determine if the message was understood. (C)</p> Signup and view all the answers

Which model of communication is known as the mother of all communication models?

<p>Shannon-Weaver Model (A)</p> Signup and view all the answers

What is the role of the receiver in the communication process?

<p>To decode the message. (A)</p> Signup and view all the answers

What is one of the emotional barriers to effective communication?

<p>Believing the speaker is boring (B)</p> Signup and view all the answers

What is a suggested solution for dealing with emotional barriers in communication?

<p>Recognize your emotions and take a moment to calm yourself (A)</p> Signup and view all the answers

Which of the following constitutes a barrier to effective communication based on jargon?

<p>Overusing technical terms in a casual conversation (D)</p> Signup and view all the answers

What is an example of a situation where emotional barriers might arise?

<p>At a meeting when feeling frustrated with personal issues (D)</p> Signup and view all the answers

How can recognizing barriers to communication benefit an individual?

<p>It empowers them to control the situation and reset conditions (B)</p> Signup and view all the answers

What function of communication is demonstrated when a teacher discusses classroom policies?

<p>Information Dissemination (D)</p> Signup and view all the answers

Which aspect of the 7 Cs of Effective Communication emphasizes the need for every essential detail?

<p>Completeness (B)</p> Signup and view all the answers

When Ross greets Rachel and discusses holiday plans, this is an example of which function of communication?

<p>Social Interaction (D)</p> Signup and view all the answers

What barrier to communication may occur when someone feels frustrated during a conversation?

<p>Emotional (A)</p> Signup and view all the answers

What communication function is illustrated when Phoebe shares how to live peacefully?

<p>Motivational Expression (D)</p> Signup and view all the answers

Which solution is appropriate when a speaker uses jargon that is unfamiliar?

<p>Ask for clarification (B)</p> Signup and view all the answers

Which of the following represents a motivational communication function?

<p>Monica sharing personal frustrations (D)</p> Signup and view all the answers

Which of the following is NOT classified as a barrier to communication?

<p>Sociocultural (B)</p> Signup and view all the answers

What function of communication is exemplified when a city mayor presents strategies in a public forum?

<p>Information Dissemination (D)</p> Signup and view all the answers

What does conciseness in communication refer to?

<p>Being straightforward and to the point (D)</p> Signup and view all the answers

Which element enhances the effectiveness of verbal communication by making it more engaging?

<p>Vividness (B)</p> Signup and view all the answers

What aspect of verbal communication involves choosing language suitable for the audience?

<p>Appropriateness (C)</p> Signup and view all the answers

Which of the following is considered a form of nonverbal communication?

<p>Using facial expressions (C)</p> Signup and view all the answers

Why is brevity important in verbal communication?

<p>It helps the speaker be more direct and credible. (D)</p> Signup and view all the answers

What is a major benefit of mastering nonverbal communication?

<p>It helps engage listeners and maintain attention. (B)</p> Signup and view all the answers

In verbal communication, which of the following is essential for ensuring that the listener understands the message?

<p>Clarity (A)</p> Signup and view all the answers

What does ethics in verbal communication focus on?

<p>Considering the audience's background and preferences. (D)</p> Signup and view all the answers

What is one role of nonverbal communication in a speech?

<p>It provides a preview of the speaker's personality. (C)</p> Signup and view all the answers

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Study Notes

Communication Overview

  • Communication involves sharing messages and information across various contexts, channels, and cultures.
  • Manifestations include face-to-face interactions, phone calls, meetings, and written correspondence.

Nature of Communication

  • A process occurring between two or more individuals (speaker and receiver).
  • Can be expressed through verbal (spoken/written words) or nonverbal actions.

Elements of Communication

  • Speaker: Source of the message.
  • Message: Information conveyed by the speaker.
  • Encoding: Transforming the message into a comprehensible format.
  • Channel: Medium used for delivering the encoded message.
  • Decoding: Interpreting the message by the receiver.
  • Receiver: Individual who receives and interprets the message.
  • Feedback: Responses provided by the receiver to the speaker.
  • Context: Environment in which communication occurs.
  • Barrier: Factors hindering effective communication.

Process of Communication

  • Begins with the speaker generating an idea and encoding it into a message.
  • The message is transmitted and received, leading to decoding and feedback.

Shannon-Weaver Model

  • A linear model representing communication as a one-way process involving five key elements: source, transmitter, channel, receiver, and destination.
  • Critiqued for omitting the feedback element, making it less interactive.

Transaction Model

  • Depicts communication as a two-way process where both sender and receiver simultaneously share and receive messages.
  • Emphasizes the role of feedback and acknowledges possible noise, which can interrupt messages.

Schramm Model

  • Enhances the Shannon-Weaver model by introducing the "Field of experience."
  • Greater similarity in experiences between sender and receiver leads to better understanding.

Functions of Communication

  • Control: Regulates behavior.
  • Social Interaction: Enables connections between individuals.
  • Motivational Expression: Encourages emotional sharing.
  • Information Dissemination: Conveys knowledge.

7 Cs of Effective Communication

  • Consideration: Understanding receiver's perspective.
  • Concreteness: Use of concrete language and real-life examples.
  • Courtesy: Showing respect towards the receiver.
  • Clearness: Clarity and avoidance of jargon.
  • Correctness: Proper grammar enhances credibility.

Barriers to Communication

  • Emotional Barriers: Address emotions to maintain focus.
  • Jargon: Simplify language based on audience familiarity.
  • Lack of Confidence: Prepare and practice to boost self-assurance.
  • Environmental Factors: Choose suitable settings for discussions.

Verbal Communication

  • Uses words to express ideas; needs to focus on appropriateness, brevity, clarity, ethics, and vividness for effectiveness.

Nonverbal Communication

  • Involves behavior-based interaction conveying meanings without words, including facial expressions, gestures, and mannerisms.
  • Mastery enhances message delivery, conveys emotions, sustains attention, and builds connection with the audience.

Importance of Nonverbal Communication

  • Reinforces the spoken message, reveals feelings, engages listeners, indicates speaker dynamism, alleviates tension, and improves delivery style.

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