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Questions and Answers
An employee who is already overwhelmed with tasks interprets a new project assignment as a sign that their manager doesn't value their time. Which of the following psychological factors is most likely influencing this misinterpretation?
An employee who is already overwhelmed with tasks interprets a new project assignment as a sign that their manager doesn't value their time. Which of the following psychological factors is most likely influencing this misinterpretation?
A team leader decides not to share the full extent of budget cuts with their team, highlighting only the positive aspects of the company's performance. This is an example of which communication barrier?
A team leader decides not to share the full extent of budget cuts with their team, highlighting only the positive aspects of the company's performance. This is an example of which communication barrier?
During a heated debate, a participant perceives every statement made by their opponent as a personal attack, regardless of the opponent's intent. This behavior is most indicative of:
During a heated debate, a participant perceives every statement made by their opponent as a personal attack, regardless of the opponent's intent. This behavior is most indicative of:
A marketing team assumes that all millennials prefer communicating through social media and tailors their campaign exclusively to those platforms, ignoring other channels. This is an example of:
A marketing team assumes that all millennials prefer communicating through social media and tailors their campaign exclusively to those platforms, ignoring other channels. This is an example of:
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A consultant is hired to improve communication between a US-based company and its new branch in Japan. Which of the following social factors should the consultant prioritize to bridge potential communication gaps?
A consultant is hired to improve communication between a US-based company and its new branch in Japan. Which of the following social factors should the consultant prioritize to bridge potential communication gaps?
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In a negotiation scenario, one party starts to suspect that the other party is not being truthful about their financial situation. Which psychological barrier is most likely to arise and hinder effective communication?
In a negotiation scenario, one party starts to suspect that the other party is not being truthful about their financial situation. Which psychological barrier is most likely to arise and hinder effective communication?
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An individual holds a strong belief that remote work is unproductive. Consequently, they only notice instances where remote employees are perceived as less efficient, while ignoring evidence to the contrary. This is an example of:
An individual holds a strong belief that remote work is unproductive. Consequently, they only notice instances where remote employees are perceived as less efficient, while ignoring evidence to the contrary. This is an example of:
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Which of the following scenarios exemplifies how psychological factors can impede effective communication?
Which of the following scenarios exemplifies how psychological factors can impede effective communication?
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A public speaker notices that many audience members are struggling to maintain focus. Which of the following steps would be the MOST effective in mitigating physiological barriers to enhance audience engagement?
A public speaker notices that many audience members are struggling to maintain focus. Which of the following steps would be the MOST effective in mitigating physiological barriers to enhance audience engagement?
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What is the primary difference between physiological and psychological factors that affect communication?
What is the primary difference between physiological and psychological factors that affect communication?
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A software engineer with high levels of stress is tasked with explaining a complex algorithm to a group of non-technical stakeholders. How might their stress MOST likely affect the communication process?
A software engineer with high levels of stress is tasked with explaining a complex algorithm to a group of non-technical stakeholders. How might their stress MOST likely affect the communication process?
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A team leader notices that one of their team members, who has a visual impairment, is struggling to keep up during meetings where information is primarily shared via on-screen presentations. Which of the following actions would BEST address this physiological barrier?
A team leader notices that one of their team members, who has a visual impairment, is struggling to keep up during meetings where information is primarily shared via on-screen presentations. Which of the following actions would BEST address this physiological barrier?
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Which situation exemplifies a physiological factor MOST directly impacting communication effectiveness?
Which situation exemplifies a physiological factor MOST directly impacting communication effectiveness?
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A patient with a speech impediment is trying to explain their symptoms to a doctor, but the doctor is having difficulty understanding them. Besides patience, what strategy would MOST improve communication?
A patient with a speech impediment is trying to explain their symptoms to a doctor, but the doctor is having difficulty understanding them. Besides patience, what strategy would MOST improve communication?
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During a crucial negotiation, one party feels intense stress and perceives the other party's assertive tone as aggressive. What communication barrier is MOST evident?
During a crucial negotiation, one party feels intense stress and perceives the other party's assertive tone as aggressive. What communication barrier is MOST evident?
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Flashcards
Physiological Noise
Physiological Noise
Disruptions in communication caused by physical factors like hearing loss or fatigue.
External Noise
External Noise
Any environmental distractions that interfere with effective communication.
Semantic Language Barrier
Semantic Language Barrier
Misunderstandings due to language differences or meanings of words.
Physiological Factors
Physiological Factors
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Hearing Impairments
Hearing Impairments
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Psychological Factors
Psychological Factors
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Perception in Communication
Perception in Communication
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Developmental Disabilities
Developmental Disabilities
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Selective perception
Selective perception
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Emotional state
Emotional state
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Filtering
Filtering
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Distrust
Distrust
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Defensiveness
Defensiveness
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Cognitive dissonance
Cognitive dissonance
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Social factors
Social factors
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Study Notes
Types of Interference
- Physiological Noise: Physical limitations affecting communication, such as hearing impairments, visual impairments, speech impediments, illness, pain, fatigue, medication side effects, or stress. This can impact clarity and focus in communication.
- External Noise: Unrelated sounds or distractions that disrupt communication.
- Semantic Language Barrier: Situation/Context refers to all the interrelated conditions in the communication process. Physiological factors, such as physical limitations or bodily conditions, that affect a person's ability to effectively communicate.
Physiological Factors
- Hearing impairments: Difficulty understanding spoken words.
- Visual impairments: Challenges in reading body language.
- Speech impediments: Such as stuttering or other disorders affecting clarity.
- Illness/pain: Causes distractions and makes focus difficult.
- Fatigue: Impairs cognitive function, affecting processing information.
- Medication side effects: Some medications may cause drowsiness or other communication issues.
- Stress: Impacts concentration and articulation clarity.
- Developmental disabilities: Conditions such as Autism can affect communication patterns and understanding.
Psychological Factors
- Perception: How individuals interpret information based on experiences and beliefs.
- Selective perception: Focusing on information aligning with existing beliefs.
- Emotional State: Current mood (anger, sadness, happiness) impacting communication.
- Filtering: Intentionally withholding or distorting information.
- Distrust: Lack of confidence leading to negative interpretations.
- Defensiveness: Negative reactions to perceived criticism.
- Stereotyping: Making assumptions about others based on group membership.
- Cognitive Dissonance: Discomfort when beliefs contrast with actions leading to avoidance.
Social Factors
- Culture: Direct vs. indirect communication styles, greetings, and non-verbal cues.
- Social Norms: Appropriate topics and formality levels in different settings (professional vs. casual).
- Turn-taking: Understanding when to speak and listen during a conversation.
- Gender Roles: Communication styles differing based on gender.
- Power Dynamics: Influence of power differences in a conversation.
- Social Class: Variations in vocabulary and conversational topics based on socioeconomic background.
Factors Affecting the Communication Process
- Cultural Factors: Values and norms shared by a group.
- Physical Factors: Place, time and environmental condition.
- Social Factors: Nature of the relationship between communicators.
- Historical Factors: Previous interactions influencing current communication.
- Language Choice: Using different language when speaking to someone in a higher position.
- Nonverbal Cues: Body language reflecting power dynamics.
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Description
Explore communication barriers including physiological and external elements. Physiological factors include hearing and visual impairments, speech impediments, illness, fatigue and medication. External noise refers to unrelated sounds and distractions that disrupts communication.
