Questions and Answers
When Olga tells her client, 'You really should look for another employment situation if you want your neck to feel better,' she is:
The ability to identify with and understand another person's feelings and difficulties is referred to as:
When a person is present but not fully engaged with what a speaker is communicating, it is called:
Keeping calm and in control, despite the stress and pressure from an outside force, is called:
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The desire to learn or know more about something or someone is the quality of:
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Your client asks you to perform manual lymphatic drainage. Providing this technique without formal training would be:
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Clean and modest dress, good personal hygiene, and the use of good manners all contribute positively to a practitioner's:
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Julie often shows up for her clinic shift in a low-cut shirt and her hair tied in a messy knot. She often uses inappropriate language in front of clients. Julie's supervisor calls her in to discuss her:
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What is the letter of introduction accompanying a resume?
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Requiring practitioners to have a good understanding of common pathologies and chronic pain conditions is an example of employer:
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What is a financial document that shows changes in money available over a fixed period?
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Insurance that covers an individual's expenses in the event of work-stopping illness or injury is called:
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The federal income tax, social security tax, and Medicare tax an employer withholds from employees' wages and pays to the IRS is called:
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When choosing a location for your private practice office space, what is the most important factor to consider?
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The permit necessary for a business to operate in a particular location based on land-use regulations is a(n):
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If a client has an adverse reaction to a lotion used during a service, this type of insurance protects the business from liability:
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Information about session cancellations, filing complaints against practitioners, and what happens when a client arrives late for a session are part of:
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A Federal Tax Identification Number, required by businesses structured as corporation or that hire employees, is commonly referred to as a(n):
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If you incur business property losses that result from flood, fire, or theft, you would be covered by this kind of insurance:
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If a client is injured by a practitioner during a service, this type of insurance protects the practitioner:
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A business structure in which the individual is personally liable is a:
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If you are hired by a business owner to perform particular duties for a set fee, and income tax is withheld, you are:
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The education a person pursues after obtaining credentials in a particular profession is called:
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While talking to his supervisor about other practitioners at the clinic, Jim said, 'The only problem with Steve is that he is a left-wing radical and is overly pushy about advancing 'green' practices at the clinic.' This is an example of the communication blocker known as:
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Study Notes
Communication Styles
- Assertive communication reflects self-awareness, confidence, and respect.
- Angry communication leads to conflict and misunderstandings.
- Passive communication lacks clarity and may result in unmet needs.
Professional Conduct
- Providing suitable recommendations promotes client health and wellness.
- Trustworthiness and reliability are hallmarks of dependability.
- Ethics refer to accepted standards of professional conduct.
Listening Skills
- Active listening involves engagement and comprehension of speakers.
- Passive listening signifies presence without full engagement.
- Self-regulation indicates maintaining composure under stress.
Empathy and Understanding
- Empathy is the ability to relate to others' feelings and experiences.
Professional Image
- Clean appearance and good manners contribute positively to a practitioner's professional image.
Job Application Insights
- Highlight relevant qualifications and experience in the cover letter's body.
- A job objective summarizes the applicant's goals clearly.
Business Operations
- A business plan outlines operational strategies and objectives.
- Marketing plans focus on promotional strategies to reach target audiences.
- Professional liability insurance protects practitioners from claims due to client injuries.
Client Interaction Policies
- Clear policies on session cancellations and client rights enhance professionalism.
Financial Management
- A profit and loss statement documents business financial performance over time.
- Cash flow statements track changes in available funds within a specified period.
- Revenue refers to client payments for services rendered.
Risk Management
- Contingency planning prepares businesses for unexpected emergencies.
- Quality client care and safety measures can mitigate liability risks.
Business Structure and Licensing
- A sole proprietorship makes an individual personally liable for business debts.
- A business license is essential for operations, ensuring compliance with regulations.
Continuing Education
- Continuing education supports professional growth post-certification.
Communication Blockers
- Labeling may hinder effective communication by imposing judgment on individuals.
Target Market
- Understanding a target market involves identifying customers a business aims to attract.
Documentation and Insurance Types
- Various insurances protect against different risks such as liability and property losses.
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