Communication and Culture Diversity Flashcards
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Questions and Answers

List three basic steps of communication.

Sending, Receiving, Feedback

Why is feedback an important part of communication?

It lets the sender know the message was received and understood

With whom must nursing assistants be able to communicate?

Supervisors, the care team, residents, and family members

Which three things are needed for communication to take place?

<p>Sender, Receiver, Feedback</p> Signup and view all the answers

The three-step process of communication occurs...

<p>over and over</p> Signup and view all the answers

Which is an example of nonverbal communication?

<p>Pointing to a glass of water</p> Signup and view all the answers

Verbal communication includes?

<p>Speaking</p> Signup and view all the answers

Types of nonverbal communication include?

<p>Facial expressions</p> Signup and view all the answers

Which of the following is an example of a confusing or conflicting message?

<p>Ms. Jones agrees with her nursing assistant when she says it is a nice day, but Ms. Jones looks angry.</p> Signup and view all the answers

In the previous question, how could the nursing assistant clarify the confusing or conflicting message?

<p>State what the NA has observed and ask if the observation is correct</p> Signup and view all the answers

Positive or Negative? Using an impatient tone.

<p>Negative</p> Signup and view all the answers

Positive or Negative? Smiling.

<p>Positive</p> Signup and view all the answers

Positive or Negative? Leaning forward in a chair.

<p>Positive</p> Signup and view all the answers

Positive or Negative? Glancing repeatedly at a watch.

<p>Negative</p> Signup and view all the answers

Positive or Negative? Sitting up straight.

<p>Positive</p> Signup and view all the answers

Positive or Negative? Slouching.

<p>Negative</p> Signup and view all the answers

Positive or Negative? Crossing arms in front of the body.

<p>Negative</p> Signup and view all the answers

Positive or Negative? Listening carefully.

<p>Positive</p> Signup and view all the answers

Positive or Negative? Hugging.

<p>Positive</p> Signup and view all the answers

Positive or Negative? Rolling eyes.

<p>Negative</p> Signup and view all the answers

Different groups of people with varied backgrounds living together in the world.

<p>Cultural diversity</p> Signup and view all the answers

Learned behaviors that are practiced by a group of people and are passed on.

<p>Culture</p> Signup and view all the answers

What are four ways that people communicate nonverbally that are shaped by culture?

<ol> <li>Animated when speaking, 2) Use gestures/facial expressions, 3) Use of touch/eye contact, 4) Standing close</li> </ol> Signup and view all the answers

Why is it especially important in the United States to be accepting of cultural diversity?

<p>US is a multicultural society</p> Signup and view all the answers

Type of terminology that may not be understood by residents or their families.

<p>Medical</p> Signup and view all the answers

Types of questions that should be asked to elicit more than a 'yes' or 'no' answer.

<p>Open-ended</p> Signup and view all the answers

Phrases used over and over again that do not really mean anything.

<p>Clichés</p> Signup and view all the answers

This type of language, along with gestures and facial expressions, is part of nonverbal communication.

<p>Body</p> Signup and view all the answers

Being this way helps promote better communication.

<p>Patient</p> Signup and view all the answers

NAs cannot offer opinions or give this because it is not within their scope of practice.

<p>Advice</p> Signup and view all the answers

Asking this should be avoided when residents make statements.

<p>Why</p> Signup and view all the answers

Along with profanity, these types of words and expressions should not be used by NAs.

<p>Slang</p> Signup and view all the answers

One way for a nursing assistant to be a good listener is to...

<p>Restate the message in the NA's own words</p> Signup and view all the answers

Active listening involves...

<p>Focusing on the sender and giving feedback</p> Signup and view all the answers

What can Simon do to make Mrs. Velasco more comfortable?

<p>Use some words and phrases that he is familiar with in her language</p> Signup and view all the answers

When residents report symptoms or feelings, what is a good idea for the NA to do?

<p>Ask for more information</p> Signup and view all the answers

Which of the following statements reflects a way for a nursing assistant to have positive relationships with residents?

<p>The NA should be empathetic and try to understand what residents are going through.</p> Signup and view all the answers

What would be the best response by Katie to Mr. Vernon's feelings about dying?

<p>She should listen to the resident and ask questions when appropriate</p> Signup and view all the answers

Fact or Opinion? Mr. Ellington sounds angry.

<p>Opinion</p> Signup and view all the answers

Fact or Opinion? It is better for you to take your bath before you eat.

<p>Fact</p> Signup and view all the answers

Fact or Opinion? Ms. Crainz will get depressed if she stays in her pajamas all day.

<p>Opinion</p> Signup and view all the answers

Fact or Opinion? Ms. Porter did not drink any of her milk at dinner.

<p>Fact</p> Signup and view all the answers

Fact or Opinion? I think Mr. Holling is lonely.

<p>Opinion</p> Signup and view all the answers

Fact or Opinion? Mr. Larking's pulse was elevated last night after dinner, but it was back to normal this morning.

<p>Fact</p> Signup and view all the answers

Fact or Opinion? Mr. Perry and his new roommate are not getting along.

<p>Opinion</p> Signup and view all the answers

Fact or Opinion? Mr. Peterson became agitated while preparing for his bath and refused to wash his hair.

<p>Fact</p> Signup and view all the answers

Fact or Opinion? Mrs. Myers needs assistance to stand up.

<p>Fact</p> Signup and view all the answers

Fact or Opinion? Mrs. Myers looks like she is in a lot of pain.

<p>Opinion</p> Signup and view all the answers

Fact or Opinion? Mr. Ford drinks more coffee than is good for him.

<p>Opinion</p> Signup and view all the answers

Fact or Opinion? Mr. Ford drinks three cups of coffee every morning.

<p>Fact</p> Signup and view all the answers

Objective or Subjective? Skin rash.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Crying.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Rapid Pulse.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Headache.

<p>Subjective</p> Signup and view all the answers

Objective or Subjective? Nausea.

<p>Subjective</p> Signup and view all the answers

Objective or Subjective? Vomiting.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Swelling.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Cloudy Urine.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Wheezing.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Feeling sad.

<p>Subjective</p> Signup and view all the answers

Objective or Subjective? Red area on skin.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Fever.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Dizziness.

<p>Subjective</p> Signup and view all the answers

Objective or Subjective? Chest pain.

<p>Subjective</p> Signup and view all the answers

Objective or Subjective? Toothache.

<p>Subjective</p> Signup and view all the answers

Objective or Subjective? Coughing.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Fruity Breath.

<p>Objective</p> Signup and view all the answers

Objective or Subjective? Itchy Arm.

<p>Subjective</p> Signup and view all the answers

Examples of observations with smell.

<p>Body or breath odor</p> Signup and view all the answers

Examples of observations with sight.

<p>Changes in residents' appearance</p> Signup and view all the answers

Examples of observations with hearing.

<p>Their words, tone, and breathing</p> Signup and view all the answers

Examples of observations with touch.

<p>Residents' skin and pulse</p> Signup and view all the answers

When giving information about a resident to other members of the care team, a nursing assistant should...

<p>Make sure that she respects the resident's right to privacy</p> Signup and view all the answers

One health professional who is able to give a resident's family and friends information about any new diagnoses is a...

<p>Nurse</p> Signup and view all the answers

Which of the following is true of oral reports?

<p>Nursing assistants should use facts when making oral reports</p> Signup and view all the answers

Which of the following should be reported to the nurse immediately?

<p>Falls</p> Signup and view all the answers

What is the best way for a nursing assistant to remember important details for an oral report?

<p>Write notes and use them for his report</p> Signup and view all the answers

The large amount of time that a nursing assistant spends with residents will allow her to...

<p>Notice things about residents that other care team members may not notice</p> Signup and view all the answers

Which of the following statements is true of a resident's medical chart?

<p>A medical chart is the legal record of a resident's care</p> Signup and view all the answers

Study Notes

Communication in Healthcare

  • Three basic steps of communication: Sending, Receiving, Feedback.
  • Feedback is crucial as it confirms message delivery and understanding.
  • Communication must occur with supervisors, care team members, residents, and families.
  • The communication process is continuous, repeating itself frequently.

Types of Communication

  • Nonverbal communication includes actions like pointing or body language.
  • Verbal communication primarily involves speaking.
  • Nonverbal cues such as facial expressions significantly contribute to communication.

Clarifying Communication

  • Conflicting messages occur when verbal agreement is contradicted by nonverbal cues (e.g., an angry expression).
  • Nursing assistants should validate observations to clarify misunderstandings.

Positive and Negative Communication Cues

  • Positive cues: Smiling, leaning forward, sitting up straight, listening carefully, hugging.
  • Negative cues: Impatient tone, glancing at a watch, slouching, crossing arms, rolling eyes.

Understanding Cultural Diversity

  • Cultural diversity refers to different groups with varied backgrounds coexisting.
  • Culture consists of learned behaviors shared within a group.
  • Acceptance of cultural diversity is vital in the multicultural landscape of the United States.

Effective Communication Techniques

  • Use simple language, avoiding medical jargon with residents and families.
  • Employ open-ended questions to encourage detailed responses.
  • Avoid using clichés and slang that may confuse residents.
  • Active listening involves focusing fully on the speaker and providing feedback.

Building Relationships

  • Empathy is essential for positive relationships with residents, showing understanding of their experiences.
  • Nursing assistants should ask for more information when residents report symptoms.

Responding to Emotional Needs

  • Listening and asking appropriate questions helps residents feel heard, especially in sensitive situations.
  • Understanding subjective versus objective information is crucial for accurate reporting (e.g., feelings of pain vs. observable symptoms).

Subjective vs Objective Observations

  • Objective examples: Skin rash, crying, rapid pulse, nausea.
  • Subjective examples: Headache, feeling sad, dizziness.

Reporting and Documentation

  • Maintain residents' privacy while reporting information.
  • Oral reports should be factual; notes can assist in recalling important details.
  • Falls and significant changes should be reported immediately to a nurse.

Key Medical Terminology

  • Abbreviations like AC (before meals), PRN (as needed), NPO (nothing by mouth), and VS (vital signs) are commonly used in healthcare communication.

Importance of Care

  • Nursing assistants spend significant time with residents, allowing them to notice changes or concerns that may be overlooked by the care team.
  • A resident's medical chart serves as the legal record of their healthcare.

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Description

This quiz focuses on the key concepts of communication in the context of cultural diversity, specifically designed for a Chapter 4 workbook. You'll explore essential steps in communication, the importance of feedback, and the communication requirements for nursing assistants. Prepare to enhance your understanding of effective communication in diverse settings.

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