Podcast
Questions and Answers
List three basic steps of communication.
List three basic steps of communication.
Sending, Receiving, Feedback
Why is feedback an important part of communication?
Why is feedback an important part of communication?
It lets the sender know the message was received and understood
With whom must nursing assistants be able to communicate?
With whom must nursing assistants be able to communicate?
Supervisors, the care team, residents, and family members
Which three things are needed for communication to take place?
Which three things are needed for communication to take place?
The three-step process of communication occurs...
The three-step process of communication occurs...
Which is an example of nonverbal communication?
Which is an example of nonverbal communication?
Verbal communication includes?
Verbal communication includes?
Types of nonverbal communication include?
Types of nonverbal communication include?
Which of the following is an example of a confusing or conflicting message?
Which of the following is an example of a confusing or conflicting message?
In the previous question, how could the nursing assistant clarify the confusing or conflicting message?
In the previous question, how could the nursing assistant clarify the confusing or conflicting message?
Positive or Negative? Using an impatient tone.
Positive or Negative? Using an impatient tone.
Positive or Negative? Smiling.
Positive or Negative? Smiling.
Positive or Negative? Leaning forward in a chair.
Positive or Negative? Leaning forward in a chair.
Positive or Negative? Glancing repeatedly at a watch.
Positive or Negative? Glancing repeatedly at a watch.
Positive or Negative? Sitting up straight.
Positive or Negative? Sitting up straight.
Positive or Negative? Slouching.
Positive or Negative? Slouching.
Positive or Negative? Crossing arms in front of the body.
Positive or Negative? Crossing arms in front of the body.
Positive or Negative? Listening carefully.
Positive or Negative? Listening carefully.
Positive or Negative? Hugging.
Positive or Negative? Hugging.
Positive or Negative? Rolling eyes.
Positive or Negative? Rolling eyes.
Different groups of people with varied backgrounds living together in the world.
Different groups of people with varied backgrounds living together in the world.
Learned behaviors that are practiced by a group of people and are passed on.
Learned behaviors that are practiced by a group of people and are passed on.
What are four ways that people communicate nonverbally that are shaped by culture?
What are four ways that people communicate nonverbally that are shaped by culture?
Why is it especially important in the United States to be accepting of cultural diversity?
Why is it especially important in the United States to be accepting of cultural diversity?
Type of terminology that may not be understood by residents or their families.
Type of terminology that may not be understood by residents or their families.
Types of questions that should be asked to elicit more than a 'yes' or 'no' answer.
Types of questions that should be asked to elicit more than a 'yes' or 'no' answer.
Phrases used over and over again that do not really mean anything.
Phrases used over and over again that do not really mean anything.
This type of language, along with gestures and facial expressions, is part of nonverbal communication.
This type of language, along with gestures and facial expressions, is part of nonverbal communication.
Being this way helps promote better communication.
Being this way helps promote better communication.
NAs cannot offer opinions or give this because it is not within their scope of practice.
NAs cannot offer opinions or give this because it is not within their scope of practice.
Asking this should be avoided when residents make statements.
Asking this should be avoided when residents make statements.
Along with profanity, these types of words and expressions should not be used by NAs.
Along with profanity, these types of words and expressions should not be used by NAs.
One way for a nursing assistant to be a good listener is to...
One way for a nursing assistant to be a good listener is to...
Active listening involves...
Active listening involves...
What can Simon do to make Mrs. Velasco more comfortable?
What can Simon do to make Mrs. Velasco more comfortable?
When residents report symptoms or feelings, what is a good idea for the NA to do?
When residents report symptoms or feelings, what is a good idea for the NA to do?
Which of the following statements reflects a way for a nursing assistant to have positive relationships with residents?
Which of the following statements reflects a way for a nursing assistant to have positive relationships with residents?
What would be the best response by Katie to Mr. Vernon's feelings about dying?
What would be the best response by Katie to Mr. Vernon's feelings about dying?
Fact or Opinion? Mr. Ellington sounds angry.
Fact or Opinion? Mr. Ellington sounds angry.
Fact or Opinion? It is better for you to take your bath before you eat.
Fact or Opinion? It is better for you to take your bath before you eat.
Fact or Opinion? Ms. Crainz will get depressed if she stays in her pajamas all day.
Fact or Opinion? Ms. Crainz will get depressed if she stays in her pajamas all day.
Fact or Opinion? Ms. Porter did not drink any of her milk at dinner.
Fact or Opinion? Ms. Porter did not drink any of her milk at dinner.
Fact or Opinion? I think Mr. Holling is lonely.
Fact or Opinion? I think Mr. Holling is lonely.
Fact or Opinion? Mr. Larking's pulse was elevated last night after dinner, but it was back to normal this morning.
Fact or Opinion? Mr. Larking's pulse was elevated last night after dinner, but it was back to normal this morning.
Fact or Opinion? Mr. Perry and his new roommate are not getting along.
Fact or Opinion? Mr. Perry and his new roommate are not getting along.
Fact or Opinion? Mr. Peterson became agitated while preparing for his bath and refused to wash his hair.
Fact or Opinion? Mr. Peterson became agitated while preparing for his bath and refused to wash his hair.
Fact or Opinion? Mrs. Myers needs assistance to stand up.
Fact or Opinion? Mrs. Myers needs assistance to stand up.
Fact or Opinion? Mrs. Myers looks like she is in a lot of pain.
Fact or Opinion? Mrs. Myers looks like she is in a lot of pain.
Fact or Opinion? Mr. Ford drinks more coffee than is good for him.
Fact or Opinion? Mr. Ford drinks more coffee than is good for him.
Fact or Opinion? Mr. Ford drinks three cups of coffee every morning.
Fact or Opinion? Mr. Ford drinks three cups of coffee every morning.
Objective or Subjective? Skin rash.
Objective or Subjective? Skin rash.
Objective or Subjective? Crying.
Objective or Subjective? Crying.
Objective or Subjective? Rapid Pulse.
Objective or Subjective? Rapid Pulse.
Objective or Subjective? Headache.
Objective or Subjective? Headache.
Objective or Subjective? Nausea.
Objective or Subjective? Nausea.
Objective or Subjective? Vomiting.
Objective or Subjective? Vomiting.
Objective or Subjective? Swelling.
Objective or Subjective? Swelling.
Objective or Subjective? Cloudy Urine.
Objective or Subjective? Cloudy Urine.
Objective or Subjective? Wheezing.
Objective or Subjective? Wheezing.
Objective or Subjective? Feeling sad.
Objective or Subjective? Feeling sad.
Objective or Subjective? Red area on skin.
Objective or Subjective? Red area on skin.
Objective or Subjective? Fever.
Objective or Subjective? Fever.
Objective or Subjective? Dizziness.
Objective or Subjective? Dizziness.
Objective or Subjective? Chest pain.
Objective or Subjective? Chest pain.
Objective or Subjective? Toothache.
Objective or Subjective? Toothache.
Objective or Subjective? Coughing.
Objective or Subjective? Coughing.
Objective or Subjective? Fruity Breath.
Objective or Subjective? Fruity Breath.
Objective or Subjective? Itchy Arm.
Objective or Subjective? Itchy Arm.
Examples of observations with smell.
Examples of observations with smell.
Examples of observations with sight.
Examples of observations with sight.
Examples of observations with hearing.
Examples of observations with hearing.
Examples of observations with touch.
Examples of observations with touch.
When giving information about a resident to other members of the care team, a nursing assistant should...
When giving information about a resident to other members of the care team, a nursing assistant should...
One health professional who is able to give a resident's family and friends information about any new diagnoses is a...
One health professional who is able to give a resident's family and friends information about any new diagnoses is a...
Which of the following is true of oral reports?
Which of the following is true of oral reports?
Which of the following should be reported to the nurse immediately?
Which of the following should be reported to the nurse immediately?
What is the best way for a nursing assistant to remember important details for an oral report?
What is the best way for a nursing assistant to remember important details for an oral report?
The large amount of time that a nursing assistant spends with residents will allow her to...
The large amount of time that a nursing assistant spends with residents will allow her to...
Which of the following statements is true of a resident's medical chart?
Which of the following statements is true of a resident's medical chart?
Study Notes
Communication in Healthcare
- Three basic steps of communication: Sending, Receiving, Feedback.
- Feedback is crucial as it confirms message delivery and understanding.
- Communication must occur with supervisors, care team members, residents, and families.
- The communication process is continuous, repeating itself frequently.
Types of Communication
- Nonverbal communication includes actions like pointing or body language.
- Verbal communication primarily involves speaking.
- Nonverbal cues such as facial expressions significantly contribute to communication.
Clarifying Communication
- Conflicting messages occur when verbal agreement is contradicted by nonverbal cues (e.g., an angry expression).
- Nursing assistants should validate observations to clarify misunderstandings.
Positive and Negative Communication Cues
- Positive cues: Smiling, leaning forward, sitting up straight, listening carefully, hugging.
- Negative cues: Impatient tone, glancing at a watch, slouching, crossing arms, rolling eyes.
Understanding Cultural Diversity
- Cultural diversity refers to different groups with varied backgrounds coexisting.
- Culture consists of learned behaviors shared within a group.
- Acceptance of cultural diversity is vital in the multicultural landscape of the United States.
Effective Communication Techniques
- Use simple language, avoiding medical jargon with residents and families.
- Employ open-ended questions to encourage detailed responses.
- Avoid using clichés and slang that may confuse residents.
- Active listening involves focusing fully on the speaker and providing feedback.
Building Relationships
- Empathy is essential for positive relationships with residents, showing understanding of their experiences.
- Nursing assistants should ask for more information when residents report symptoms.
Responding to Emotional Needs
- Listening and asking appropriate questions helps residents feel heard, especially in sensitive situations.
- Understanding subjective versus objective information is crucial for accurate reporting (e.g., feelings of pain vs. observable symptoms).
Subjective vs Objective Observations
- Objective examples: Skin rash, crying, rapid pulse, nausea.
- Subjective examples: Headache, feeling sad, dizziness.
Reporting and Documentation
- Maintain residents' privacy while reporting information.
- Oral reports should be factual; notes can assist in recalling important details.
- Falls and significant changes should be reported immediately to a nurse.
Key Medical Terminology
- Abbreviations like AC (before meals), PRN (as needed), NPO (nothing by mouth), and VS (vital signs) are commonly used in healthcare communication.
Importance of Care
- Nursing assistants spend significant time with residents, allowing them to notice changes or concerns that may be overlooked by the care team.
- A resident's medical chart serves as the legal record of their healthcare.
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Description
This quiz focuses on the key concepts of communication in the context of cultural diversity, specifically designed for a Chapter 4 workbook. You'll explore essential steps in communication, the importance of feedback, and the communication requirements for nursing assistants. Prepare to enhance your understanding of effective communication in diverse settings.
