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Questions and Answers
What is the primary difference between 'push' and 'pull' persuasion?
What is the primary difference between 'push' and 'pull' persuasion?
- The level of authority used in the persuasion
- The type of reasoning used to persuade the other party
- The level of collaboration and involvement of the other party (correct)
- The level of emotional intelligence used in the persuasion
Which of the following tactical ploys is characterized by making an initial demand that is intentionally excessive?
Which of the following tactical ploys is characterized by making an initial demand that is intentionally excessive?
- Outrageous initial demand (correct)
- Good cop/bad cop
- Thank and bank
- Getting peanuts
What is the primary purpose of probing questions in negotiation?
What is the primary purpose of probing questions in negotiation?
- To build rapport with the other party
- To gather information (correct)
- To challenge the other party's assumptions
- To make a concession
Which of the following is a characteristic of open questions?
Which of the following is a characteristic of open questions?
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What is the primary role of emotional intelligence in negotiation?
What is the primary role of emotional intelligence in negotiation?
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What is the primary benefit of reflecting on performance in negotiation?
What is the primary benefit of reflecting on performance in negotiation?
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Which of the following is an example of a non-verbal communication?
Which of the following is an example of a non-verbal communication?
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When are cultural differences most important in negotiation?
When are cultural differences most important in negotiation?
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What is the primary purpose of listening in negotiation?
What is the primary purpose of listening in negotiation?
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What is the primary benefit of using collaborative persuasion?
What is the primary benefit of using collaborative persuasion?
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