Podcast
Questions and Answers
What is the purpose of the Military Tariff on Indian Railways?
What is the purpose of the Military Tariff on Indian Railways?
- To outline the rates for transporting military traffic (correct)
- To establish a system for passenger ticket refunds
- To classify different railway stations
- To provide discounts for student travel
Which of the following tariffs is specifically for the transport of dangerous goods?
Which of the following tariffs is specifically for the transport of dangerous goods?
- Red Tariff (correct)
- Military Tariff
- Civilian Travel Tariff
- Passenger Tariff
What is one of the roles of the Commercial Committee of the Indian Railway Conference Association?
What is one of the roles of the Commercial Committee of the Indian Railway Conference Association?
- To conduct safety inspections on railway equipment
- To recommend alterations to the General Classification of Goods (correct)
- To determine the quality of goods transported
- To oversee the construction of new railway lines
What is the purpose of the Railway Telegraph Code?
What is the purpose of the Railway Telegraph Code?
What task is assigned to the Railway Board regarding general classification additions?
What task is assigned to the Railway Board regarding general classification additions?
What is one of the primary responsibilities of the Commercial Department?
What is one of the primary responsibilities of the Commercial Department?
Who is ultimately responsible for the efficient working of the Commercial Department?
Who is ultimately responsible for the efficient working of the Commercial Department?
What role does the General Manager play in the Commercial Department?
What role does the General Manager play in the Commercial Department?
Which of the following is NOT a function of the Commercial Department?
Which of the following is NOT a function of the Commercial Department?
What type of managerial role does the Chief Commercial Manager have in the Commercial Department?
What type of managerial role does the Chief Commercial Manager have in the Commercial Department?
Which of the following subjects would likely be managed by the Commercial Department?
Which of the following subjects would likely be managed by the Commercial Department?
The powers of the Chief Commercial Manager may be re-delegated to which of the following?
The powers of the Chief Commercial Manager may be re-delegated to which of the following?
What is a key goal in maintaining relations with the travelling public?
What is a key goal in maintaining relations with the travelling public?
Which function is NOT part of the responsibilities of the Headquarters Office of the Commercial Department?
Which function is NOT part of the responsibilities of the Headquarters Office of the Commercial Department?
What is one of the primary functions of the Marketing & Sales Organisation on the Railways?
What is one of the primary functions of the Marketing & Sales Organisation on the Railways?
Which of the following areas is NOT associated with the functions of the Headquarters Office of the Commercial Department?
Which of the following areas is NOT associated with the functions of the Headquarters Office of the Commercial Department?
What function is handled by the Public Relations Organisation of the Railways?
What function is handled by the Public Relations Organisation of the Railways?
Which aspect is emphasized by the Marketing & Sales Organisation in their operations?
Which aspect is emphasized by the Marketing & Sales Organisation in their operations?
What is a key responsibility of the Public Relations Officer?
What is a key responsibility of the Public Relations Officer?
Which of the following is NOT a main function of the Marketing & Sales Organisation?
Which of the following is NOT a main function of the Marketing & Sales Organisation?
Which of the following is part of the duties of the Headquarters Office related to statistics?
Which of the following is part of the duties of the Headquarters Office related to statistics?
What aspect of transport does the Marketing & Sales Organisation focus on combining?
What aspect of transport does the Marketing & Sales Organisation focus on combining?
Which of these is a responsibility concerning refunds and claims?
Which of these is a responsibility concerning refunds and claims?
What is one of the responsibilities of the Divisional Commercial Manager/Area Manager?
What is one of the responsibilities of the Divisional Commercial Manager/Area Manager?
What must be ensured regarding the facilities at various stations according to the Divisional Commercial Manager/Area Manager's responsibilities?
What must be ensured regarding the facilities at various stations according to the Divisional Commercial Manager/Area Manager's responsibilities?
Why is the behavior of the commercial staff important?
Why is the behavior of the commercial staff important?
Which document lays down the rules and regulations for the commercial staff's duties?
Which document lays down the rules and regulations for the commercial staff's duties?
What collaborative effort is expected from the commercial staff?
What collaborative effort is expected from the commercial staff?
What type of inspections must be arranged by the Divisional Commercial Manager/Area Manager?
What type of inspections must be arranged by the Divisional Commercial Manager/Area Manager?
What is one of the aspects that the commercial staff must be mindful of while performing their duties?
What is one of the aspects that the commercial staff must be mindful of while performing their duties?
What must be displayed suitably on the Notice Boards at stations?
What must be displayed suitably on the Notice Boards at stations?
What is required from the railway administrations regarding the commercial staff?
What is required from the railway administrations regarding the commercial staff?
Which of the following is NOT a responsibility of the Divisional Commercial Manager/Area Manager?
Which of the following is NOT a responsibility of the Divisional Commercial Manager/Area Manager?
What is the primary responsibility of railway servants according to the conduct rules?
What is the primary responsibility of railway servants according to the conduct rules?
Which of the following actions is strictly prohibited for railway servants?
Which of the following actions is strictly prohibited for railway servants?
What kind of rules does the Indian Railway Conference Association primarily frame?
What kind of rules does the Indian Railway Conference Association primarily frame?
Which document is NOT published by the Indian Railway Conference Association?
Which document is NOT published by the Indian Railway Conference Association?
Which publication would you refer to for understanding the charges associated with transporting goods by Indian Railways?
Which publication would you refer to for understanding the charges associated with transporting goods by Indian Railways?
What information is likely contained in the Coaching Tariff?
What information is likely contained in the Coaching Tariff?
Which of the following is NOT one of the I.R.C.A.'s functions?
Which of the following is NOT one of the I.R.C.A.'s functions?
Which of the following best describes the purpose of issuing the Pamphlet showing goods by class?
Which of the following best describes the purpose of issuing the Pamphlet showing goods by class?
What is a key feature of the Goods Tariff issued by the I.R.C.A.?
What is a key feature of the Goods Tariff issued by the I.R.C.A.?
Which of the following documents would you consult for rules regarding passenger fare and conditions?
Which of the following documents would you consult for rules regarding passenger fare and conditions?
What is the primary role of the Commercial Department as outlined in the text?
What is the primary role of the Commercial Department as outlined in the text?
Which entity is ultimately responsible for the efficient working of the Commercial Department?
Which entity is ultimately responsible for the efficient working of the Commercial Department?
If the Chief Commercial Manager delegates powers to a subordinate authority, what document governs this delegation?
If the Chief Commercial Manager delegates powers to a subordinate authority, what document governs this delegation?
Which of the following is NOT a subject typically handled by the Commercial Department?
Which of the following is NOT a subject typically handled by the Commercial Department?
What is implied by the statement "The Commercial Department is responsible for cultivating good public relations generally"?
What is implied by the statement "The Commercial Department is responsible for cultivating good public relations generally"?
Based on the text, which of these is a core function of the Headquarters Office of the Commercial Department?
Based on the text, which of these is a core function of the Headquarters Office of the Commercial Department?
What are some of the key responsibilities of the Divisional Commercial Manager/Area Manager, as per the text?
What are some of the key responsibilities of the Divisional Commercial Manager/Area Manager, as per the text?
Based on the text, what is the primary focus of the Indian Railway Conference Association (IRCA) regarding the commercial aspects of Indian Railways?
Based on the text, what is the primary focus of the Indian Railway Conference Association (IRCA) regarding the commercial aspects of Indian Railways?
Which of the following functions involves exploring potential avenues for expanding goods transportation and enhancing service quality for traders?
Which of the following functions involves exploring potential avenues for expanding goods transportation and enhancing service quality for traders?
Which area of the Commercial Department's responsibilities deals with ensuring that passengers feel comfortable during their journey?
Which area of the Commercial Department's responsibilities deals with ensuring that passengers feel comfortable during their journey?
The Public Relations Organisation's aim to rectify inaccurate information published in the media falls under which of its functions?
The Public Relations Organisation's aim to rectify inaccurate information published in the media falls under which of its functions?
Which of the following functions within the Headquarters Office of the Commercial Department aims to analyze trends and patterns in passenger and goods movement?
Which of the following functions within the Headquarters Office of the Commercial Department aims to analyze trends and patterns in passenger and goods movement?
Which of these responsibilities directly focuses on preventing problems that lead to claims for refunds or compensation?
Which of these responsibilities directly focuses on preventing problems that lead to claims for refunds or compensation?
What area within the Headquarters Office of the Commercial Department focuses on creating and implementing advertising campaigns to promote railway services?
What area within the Headquarters Office of the Commercial Department focuses on creating and implementing advertising campaigns to promote railway services?
Which of the following statements accurately reflects the relationship between the Indian Railway Conference Association (IRCA) and the Railway Board regarding alterations or additions to the General Classification of Goods?
Which of the following statements accurately reflects the relationship between the Indian Railway Conference Association (IRCA) and the Railway Board regarding alterations or additions to the General Classification of Goods?
Which of these functions directly involves analyzing and collecting data related to the financial aspects of the commercial department?
Which of these functions directly involves analyzing and collecting data related to the financial aspects of the commercial department?
The Marketing & Sales Organisation's focus on combining the strengths of rail and road transport can be seen in their involvement with which of the following?
The Marketing & Sales Organisation's focus on combining the strengths of rail and road transport can be seen in their involvement with which of the following?
The Commercial Committee of the Indian Railway Conference Association (IRCA) is responsible for addressing a wide range of commercial issues. Which of the following tasks falls outside the scope of this committee's responsibilities?
The Commercial Committee of the Indian Railway Conference Association (IRCA) is responsible for addressing a wide range of commercial issues. Which of the following tasks falls outside the scope of this committee's responsibilities?
Given its diverse responsibilities within the railway network, the Commercial Department plays a critical role. What area of responsibility does the Commercial Department NOT directly manage?
Given its diverse responsibilities within the railway network, the Commercial Department plays a critical role. What area of responsibility does the Commercial Department NOT directly manage?
Which of the following functions of the Public Relations Organisation is primarily focused on ensuring that railway staff are aware of their responsibilities and provide courteous service to the public?
Which of the following functions of the Public Relations Organisation is primarily focused on ensuring that railway staff are aware of their responsibilities and provide courteous service to the public?
The Marketing & Sales Organisation is primarily concerned with strategies for attracting and retaining what type of customer?
The Marketing & Sales Organisation is primarily concerned with strategies for attracting and retaining what type of customer?
The various documents and publications produced by the Indian Railway Conference Association (IRCA) serve as essential reference materials for different railway operations. Which of these publications is NOT produced by the IRCA?
The various documents and publications produced by the Indian Railway Conference Association (IRCA) serve as essential reference materials for different railway operations. Which of these publications is NOT produced by the IRCA?
The functions of the Commercial Department encompass a vast spectrum of responsibilities. Among the following activities, which falls outside the scope of the Commercial Department's direct oversight?
The functions of the Commercial Department encompass a vast spectrum of responsibilities. Among the following activities, which falls outside the scope of the Commercial Department's direct oversight?
Which of the following is NOT a function of the Indian Railway Conference Association (I.R.C.A.)?
Which of the following is NOT a function of the Indian Railway Conference Association (I.R.C.A.)?
Which I.R.C.A. publication would you consult to find the general rules for accepting, carrying, and delivering goods on Indian Railways?
Which I.R.C.A. publication would you consult to find the general rules for accepting, carrying, and delivering goods on Indian Railways?
What is the core responsibility of all railway servants, according to the rules mentioned in the text?
What is the core responsibility of all railway servants, according to the rules mentioned in the text?
Which of these publications is NOT included in the list of tariffs and publications issued by the I.R.C.A.?
Which of these publications is NOT included in the list of tariffs and publications issued by the I.R.C.A.?
Which of these aspects is NOT directly addressed in the Fundamental and Subsidiary Rules for Interchange of Traffic between India and Pakistan/Bangladesh?
Which of these aspects is NOT directly addressed in the Fundamental and Subsidiary Rules for Interchange of Traffic between India and Pakistan/Bangladesh?
Which of the following is NOT a core responsibility of the Headquarters Office of the Commercial Department?
Which of the following is NOT a core responsibility of the Headquarters Office of the Commercial Department?
What is the primary purpose of the Pamphlet showing goods arranged according to classes etc.?
What is the primary purpose of the Pamphlet showing goods arranged according to classes etc.?
Which of the following actions is strictly prohibited for railway servants, according to the rules mentioned in the text?
Which of the following actions is strictly prohibited for railway servants, according to the rules mentioned in the text?
What kind of information would you find in the Coaching Tariff, as described in the text?
What kind of information would you find in the Coaching Tariff, as described in the text?
If you needed to understand the conditions for transporting luggage on a passenger train, which of the following documents would you refer to?
If you needed to understand the conditions for transporting luggage on a passenger train, which of the following documents would you refer to?
What is the primary goal of the Divisional Commercial Manager/Area Manager in ensuring the availability of various tariffs, rate advices, and other documents at stations?
What is the primary goal of the Divisional Commercial Manager/Area Manager in ensuring the availability of various tariffs, rate advices, and other documents at stations?
Which of the following aspects is NOT explicitly mentioned as a responsibility of the Divisional Commercial Manager/Area Manager?
Which of the following aspects is NOT explicitly mentioned as a responsibility of the Divisional Commercial Manager/Area Manager?
Based on the text, which of the following is the MOST likely reason for the emphasis on maintaining the reputation of the Indian Railways at a high level?
Based on the text, which of the following is the MOST likely reason for the emphasis on maintaining the reputation of the Indian Railways at a high level?
Which of the following best describes the relationship between the commercial staff and the travelling public, as outlined in the text?
Which of the following best describes the relationship between the commercial staff and the travelling public, as outlined in the text?
What is the primary purpose of the Indian Railway Commercial Manual?
What is the primary purpose of the Indian Railway Commercial Manual?
Based on the text, which of the following is a key aspect of ensuring efficient conduct in the Commercial Department?
Based on the text, which of the following is a key aspect of ensuring efficient conduct in the Commercial Department?
Which of the following scenarios would illustrate the Divisional Commercial Manager/Area Manager's responsibility towards "combating anti-social practices" as outlined in the text?
Which of the following scenarios would illustrate the Divisional Commercial Manager/Area Manager's responsibility towards "combating anti-social practices" as outlined in the text?
Which of the following statements best reflects the underlying principle guiding the actions of the commercial staff, as described in the text?
Which of the following statements best reflects the underlying principle guiding the actions of the commercial staff, as described in the text?
Which of the following is a plausible outcome of the Divisional Commercial Manager/Area Manager neglecting their responsibility to ensure that fare lists and other notices are suitably displayed at stations?
Which of the following is a plausible outcome of the Divisional Commercial Manager/Area Manager neglecting their responsibility to ensure that fare lists and other notices are suitably displayed at stations?
What is the primary implication of the statement "The behaviour of the commercial staff should always be correct so as to ensure that the reputation of the railways is maintained at a high level."?
What is the primary implication of the statement "The behaviour of the commercial staff should always be correct so as to ensure that the reputation of the railways is maintained at a high level."?
Flashcards
Commercial Department
Commercial Department
Responsible for marketing and sale of railway transportation, creating traffic, maintaining public relations.
Chief Commercial Manager
Chief Commercial Manager
Head of the Commercial Department, responsible for its efficient operation, reports to General Manager.
General Manager's Powers
General Manager's Powers
General Manager has specific powers in commercial matters as outlined in Appendix I.
Responsibilities of Commercial Department
Responsibilities of Commercial Department
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Traffic Receipts
Traffic Receipts
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Delegation of Powers
Delegation of Powers
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Subjects in Commercial Department
Subjects in Commercial Department
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Efficient Working
Efficient Working
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Rates and Fares
Rates and Fares
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Claims for Refund
Claims for Refund
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Prevention of Claims
Prevention of Claims
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Marketing & Sales
Marketing & Sales
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Inter-modal Coordination
Inter-modal Coordination
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Traffic Surveys
Traffic Surveys
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Research and Development
Research and Development
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Catering and Vending
Catering and Vending
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Ticket Checking
Ticket Checking
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Public Relations Officer
Public Relations Officer
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Railway Travel Concessions
Railway Travel Concessions
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Military Tariff
Military Tariff
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Red Tariff
Red Tariff
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Commercial Committee
Commercial Committee
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Arbitration Committee
Arbitration Committee
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Conduct of Railway Servants
Conduct of Railway Servants
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Facilities and Information
Facilities and Information
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Illegal Gratification
Illegal Gratification
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Indian Railway Conference Association (I.R.C.A.)
Indian Railway Conference Association (I.R.C.A.)
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Tariffs and Publications
Tariffs and Publications
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Coaching Tariff
Coaching Tariff
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Goods Tariff
Goods Tariff
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Conference Rules, Part II
Conference Rules, Part II
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Passenger Fare Table
Passenger Fare Table
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Alphabetical List of Railway Stations
Alphabetical List of Railway Stations
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Health and Hygiene Education
Health and Hygiene Education
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Divisional Commercial Manager
Divisional Commercial Manager
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Customer Service Standards
Customer Service Standards
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Regulatory Compliance
Regulatory Compliance
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Tariffs and Rate Tables
Tariffs and Rate Tables
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Inspection Protocols
Inspection Protocols
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Training for Commercial Staff
Training for Commercial Staff
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Behaviour Guidelines
Behaviour Guidelines
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Public Relations in Railways
Public Relations in Railways
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Assistive Roles of Commercial Staff
Assistive Roles of Commercial Staff
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Claims for Compensation
Claims for Compensation
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Passenger Amenities
Passenger Amenities
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Inter-modal Services
Inter-modal Services
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Public Relations Functions
Public Relations Functions
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Research and Development (R&D)
Research and Development (R&D)
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Marketing Strategies
Marketing Strategies
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Catering and Vending Services
Catering and Vending Services
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Ticket Checking Process
Ticket Checking Process
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Commercial Statistics
Commercial Statistics
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Divisional Commercial Manager Responsibilities
Divisional Commercial Manager Responsibilities
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Commercial Staff Training
Commercial Staff Training
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Customer Interaction Guidelines
Customer Interaction Guidelines
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Ticketless Travel Combating
Ticketless Travel Combating
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Station Inspection Purpose
Station Inspection Purpose
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Fare List Display
Fare List Display
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Anti-Social Practices in Railways
Anti-Social Practices in Railways
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Commercial Staff Behavior Standards
Commercial Staff Behavior Standards
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Hygiene Education Initiatives
Hygiene Education Initiatives
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Cooperation with Railway Rules
Cooperation with Railway Rules
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Functions of Commercial Department
Functions of Commercial Department
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Chief Commercial Manager's Role
Chief Commercial Manager's Role
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Delegation of Authority
Delegation of Authority
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Appendix I Contents
Appendix I Contents
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Public Relations Goals
Public Relations Goals
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Traffic Development
Traffic Development
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Areas of Responsibility
Areas of Responsibility
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Friendly Relations Importance
Friendly Relations Importance
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Correct Information
Correct Information
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I.R.C.A.
I.R.C.A.
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Traffic Interchange Rules
Traffic Interchange Rules
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Study Notes
Organisation and Functions of the Commercial Department
- The Commercial Department is responsible for marketing and selling railway transportation.
- It develops traffic, cultivates public relations, and manages the collection and remittance of traffic receipts.
- Chief Commercial Manager is responsible to the General Manager for the efficient operation of the Commercial Department.
- Area officers assist the Head Quarter Office.
- Powers of the General Manager in commercial matters are detailed in Appendix I.
- Chief Commercial Manager's powers can be delegated by the General Manager.
- The powers can be re-delegated to subordinate authorities.
- Subjects dealt with by the Commercial Department are listed in Appendix II.
Headquarters Office
- The Headquarters Office deals with rates and fares.
- Claims and compensation.
- Preventing claims.
- Marketing and sales.
- Passenger amenities.
- Inter-model coordination.
- Traffic surveys.
- Research and development.
- Catering and vending.
- Ticket checking.
- Commercial statistics.
- Computerisation of reservations.
- Commercial advertising and publicity.
Marketing & Sales
- Exploring new traffic streams and improving service quality for traders.
- Developing inter-modal services (rail and road).
- Measures to combat road competition.
- Coordinating rail and road transport.
- Expeditious transportation of goods.
- Container Services, and Quick Transit/Speed link Services.
Public Relations
- Publicity to improve passenger services.
- Handling public suggestions and grievances.
- Correcting any misstatements in the press.
- Educating railway staff members on courtesy.
- Educating the public on health, hygiene, and courtesy.
- Combating anti-social practices like ticketless travel, begging, and unauthorized hawking.
Divisional Commercial Manager/Area Manager
- Ensuring adequate facilities at stations.
- Prompt, civil, and courteous staff interactions.
- Ensuring availability of important documents (Tariffs, Rate Advices, etc).
- Periodic inspections of stations and supporting services.
- Proper staff training and direction.
Indian Railway Conference Association (IRCA)
- Railway administration association.
- Framing rules for traffic interchange between different railways in India, and between Indian and foreign railways.
- Interchangeability of traffic.
- Issuing Tariffs, publications, and correction slips.
- Contains the Fundamental Rules and General Constitution.
- Responsible for interchange of rolling-stock and traffic.
- Rules for interchange of traffic between India and Pakistan/Bangladesh.
- Alphabetical list of Railway Stations in India.
- Goods tariff with General Classification of Goods and General Rules for Acceptance, Carriage, and Delivery.
- Goods Rate Tables.
- Pamphlet showing goods arranged according to classes.
- Coaching Tariff for passenger conveyance with rates and conditions.
- Passenger, luggage, parcel, and animal traffic rules and tables.
- Railway travel concessions for students and others.
- Military tariff for army/navy/air force traffic.
- Red tariff for dangerous goods traffic.
- Railway map of India.
- Railway Telegraph Code.
- Trains at a Glance time table.
- Allotting code initials to railway stations.
- Information to Railway Administrations about wagon movements/passages.
Commercial Committee of the Indian Railway Conference Association
- Committee of Chief Commercial Managers.
- Alterations and additions to Goods Classification (refer matters to Railway Board for additions).
- Examining proposals regarding rates and conditions.
- Alterations and additions to General Rules in Goods, Coaching, Red, and Military Tariffs.
- Arbitration committee for resolving railway claims (public, freight, legal, and other expenses).
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