Functions of the Commercial Department
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Questions and Answers

What is one of the main responsibilities of the Commercial Department?

  • Recruiting railway personnel
  • Fixing rates and fares (correct)
  • Conducting railway construction
  • Developing new railway technology

Who is primarily responsible for the efficient operation of the Commercial Department?

  • The Transportation Manager
  • The Claims Tribunal
  • The General Manager
  • The Chief Commercial Superintendent (correct)

Which term refers to personal effects of a passenger entrusted to a railway for carriage?

  • Baggage (correct)
  • Consignment
  • Commodity
  • Consignee

What does the term 'cross traffic' mean in the context of a railway?

<p>Traffic passing over that railway without originating or terminating on it (D)</p> Signup and view all the answers

Which of the following is NOT a definition included in the Commercial Manual?

<p>Consignatory (C)</p> Signup and view all the answers

What does 'demurrage' refer to in the railway context?

<p>Charge for the detention of rolling stock (A)</p> Signup and view all the answers

What is meant by 'class rates' in relation to the Commercial Department?

<p>Rates fixed for a class of commodity in the classification (A)</p> Signup and view all the answers

Which document specifically contains rules and rates for the conveyance of explosives and other dangerous goods by rail?

<p>Indian Railway Conference Association Red Tariff (A)</p> Signup and view all the answers

What purpose do local distance tables issued by individual railways serve?

<p>Calculate the chargeable distance between stations (B)</p> Signup and view all the answers

Which of the following contains a list of all railway stations in India?

<p>Indian Railway Conference Association Alphabetical List (A)</p> Signup and view all the answers

What should the station staff do upon receiving new issues of tariffs and rate circulars?

<p>Carefully scrutinize them (D)</p> Signup and view all the answers

Which document is utilized for conveying traffic for the army, navy, and airforce?

<p>Indian Railway Conference Association Military Tariff (A)</p> Signup and view all the answers

Who is referred to as a 'railway servant'?

<p>Any person employed by a railway administration (A)</p> Signup and view all the answers

What does the term 'through traffic' refer to?

<p>Traffic carried over two or more railways (D)</p> Signup and view all the answers

What does 'wharfage' mean in the context of railway services?

<p>The charge levied on goods for not removing them after free time expires (A)</p> Signup and view all the answers

Which of the following best describes 'station to station rate'?

<p>A reduced rate applicable to a specific commodity between specified stations (A)</p> Signup and view all the answers

What is indicated by the term 'rate' in railway terminology?

<p>Any fare, freight, or other charges related to transporting goods and passengers (B)</p> Signup and view all the answers

Who is responsible for ensuring that duty lists for commercial staff are properly displayed?

<p>The station master (C)</p> Signup and view all the answers

What does 'regulations' refer to in the context of railway operations?

<p>Regulations made by the Railway Rates Tribunal under the Railways Act (B)</p> Signup and view all the answers

Which of the following is NOT included in the definition of 'traffic'?

<p>Financial transactions (D)</p> Signup and view all the answers

What role does the Railway Rates Tribunal serve?

<p>It creates regulations regarding railway operations (B)</p> Signup and view all the answers

What is one responsibility of commercial staff when assisting passengers?

<p>To provide correct information or direct to the appropriate official (D)</p> Signup and view all the answers

Which behavior is prohibited for commercial staff while on duty?

<p>Soliciting or accepting gratuities (D)</p> Signup and view all the answers

What must commercial staff be especially attentive to regarding unaccompanied passengers?

<p>Attending to their comfort, especially for women and children (B)</p> Signup and view all the answers

How should commercial staff handle complaints or inquiries they cannot address?

<p>Redirect enquirers to the correct official (D)</p> Signup and view all the answers

What appearance standards must commercial staff adhere to while on duty?

<p>Wearing clean uniforms and displaying required insignia (A)</p> Signup and view all the answers

What is expected of Station Masters in regards to staff discipline?

<p>To inculcate discipline by monitoring performance constantly and leading by example (A)</p> Signup and view all the answers

What is the role of Station Masters concerning unauthorized duty changes?

<p>They must ensure that unauthorized changes in duty are not allowed (C)</p> Signup and view all the answers

When should staff change from summer to winter uniforms?

<p>From the actual dates notified by the Administration (D)</p> Signup and view all the answers

What must commercial staff do if they are asked for their personal identification?

<p>Give their names, designations, and/or distinguishing numbers without hesitation (C)</p> Signup and view all the answers

What behavior regarding intoxication is expected of commercial staff?

<p>They must not be in a state of intoxication while on duty (C)</p> Signup and view all the answers

What must be avoided regarding staff uniforms?

<p>Wearing winter and summer uniforms on the same day (B)</p> Signup and view all the answers

What should be done with unauthorised posters or notices?

<p>They should be removed immediately (D)</p> Signup and view all the answers

Where must notices showing the hours of business be displayed?

<p>At all booking and parcels offices (B)</p> Signup and view all the answers

Every railway administration is required to display which of the following at every station?

<p>A table of times of arrival and departure of trains (B)</p> Signup and view all the answers

Which languages must be used for displaying time tables and fare lists?

<p>Hindi and any regional language (C)</p> Signup and view all the answers

What should happen when a notice is superseded or cancelled?

<p>It should be removed immediately (D)</p> Signup and view all the answers

Which of the following is NOT required to be available for public reference?

<p>Private company rates (C)</p> Signup and view all the answers

What type of information should be corrected and maintained by station staff?

<p>Rules, conditions, rates, fares, and distances (A)</p> Signup and view all the answers

What should be done with disfigured posters or notices?

<p>Replace them with a new poster (C)</p> Signup and view all the answers

At which location must a copy of the time table be kept?

<p>In the office of the station master (A)</p> Signup and view all the answers

Which term refers to traffic that passes over a railway but neither originates nor terminates on it?

<p>Cross traffic (B)</p> Signup and view all the answers

What does 'demurrage' specifically refer to in railway operations?

<p>Charge for the detention of rolling stock (B)</p> Signup and view all the answers

Which of the following best defines 'consignment' in railway terminology?

<p>Goods that are being transported by the railway administration (A)</p> Signup and view all the answers

What is the definition of 'classification' in the context of railway freight?

<p>A classification of commodities for rate determination (B)</p> Signup and view all the answers

In the definitions used within the Commercial Manual, what does the term 'baggage' specifically refer to?

<p>Personal effects of a traveler for transport (C)</p> Signup and view all the answers

What does the term 'consignee' mean within the framework of railway transportation?

<p>The individual to whom goods are delivered (D)</p> Signup and view all the answers

Who is the Head of the Commercial Department responsible to for the commercial policy of the railway?

<p>The General Manager (D)</p> Signup and view all the answers

Which of the following combinations of uniforms is prohibited?

<p>Winter coats with summer trousers (C)</p> Signup and view all the answers

What should be done with public notices that are no longer valid?

<p>They should be removed immediately. (B)</p> Signup and view all the answers

What languages must be used for displaying the hours of business at railway stations?

<p>Hindi, English, and regional languages (B)</p> Signup and view all the answers

Which publication must be available to the public at every station?

<p>A copy of the Railways Act (C)</p> Signup and view all the answers

How should station staff handle disfigured posters or notices?

<p>They should be replaced with new ones. (B)</p> Signup and view all the answers

What is defined as the amount by which the declared value of a consignment exceeds the railway administration's liability?

<p>Excess Value (A)</p> Signup and view all the answers

Which document signifies the transfer of property in goods to a specified person?

<p>Endorsement (D)</p> Signup and view all the answers

What type of railway is referred to as one that is owned by the Central Government?

<p>Government Railway (A)</p> Signup and view all the answers

Which term best describes an agreement between railway administration and a consignee regarding lost railway receipts?

<p>Indemnity Note (A)</p> Signup and view all the answers

What does the term 'freight' specifically refer to in the context of railway services?

<p>Charges for carriage of goods (C)</p> Signup and view all the answers

Which term is used to describe the document executed according to section 64 of the Railways Act, 1989?

<p>Forwarding Note (B)</p> Signup and view all the answers

How are animals categorized within the definition of goods in railway terminology?

<p>As living freight (A)</p> Signup and view all the answers

What is the primary purpose of specifying 'intermediate railway' in railway terminology?

<p>To account for any railway between booking and destination (D)</p> Signup and view all the answers

What role does a General Manager have in railway operations according to the defined terms?

<p>Managing a zonal railway (A)</p> Signup and view all the answers

Which of the following best describes the term 'parcel' within the context provided?

<p>Goods entrusted to a railway administration for carriage. (D)</p> Signup and view all the answers

What is defined as an authority allowing a person to travel as a passenger?

<p>Pass (D)</p> Signup and view all the answers

In the context of the specified periods for closing accounts, how many distinct periods are there in a month?

<p>Three periods (A)</p> Signup and view all the answers

Which component is NOT included in the definition of 'railway'?

<p>Parks solely for recreation (D)</p> Signup and view all the answers

What does the term 'prescribed' refer to in the provided context?

<p>Established by rules under the Railway Act (A)</p> Signup and view all the answers

Which of the following types of tickets is classified as a 'printed ticket'?

<p>Tickets issued from self-printing machines (D)</p> Signup and view all the answers

Which component is considered part of the 'railway administration'?

<p>General Manager of a Zonal Railway (A)</p> Signup and view all the answers

What is the primary purpose of wharfage in relation to rail services?

<p>Fees assessed for loading and unloading at docks (B)</p> Signup and view all the answers

What does a 'percentage charge' refer to in the context provided?

<p>An additional rate on excess value (D)</p> Signup and view all the answers

Which of the following does NOT fall under the responsibilities of a railway?

<p>Providing recreational facilities (C)</p> Signup and view all the answers

What is the responsibility of a station master in relation to duty lists?

<p>To ensure duty lists are displayed and understood by the staff. (D)</p> Signup and view all the answers

Which of the following best describes the term 'Zonal Railway'?

<p>A zonal railway constituted under section 3 of the Railways Act, 1989. (A)</p> Signup and view all the answers

What does the term 'traffic' encompass in railway terminology?

<p>Rolling stock, passengers, and goods of every description. (B)</p> Signup and view all the answers

What charge is referred to as 'wharfage' in railway context?

<p>A charge levied on goods not removed after the expiry of free removal time. (D)</p> Signup and view all the answers

Which organization issues the 'regulations' mentioned in railway terminology?

<p>Railway Rates Tribunal under the Railways Act. (C)</p> Signup and view all the answers

In the context of railway services, what does 'through traffic' refer to?

<p>Traffic carried over two or more railways. (A)</p> Signup and view all the answers

Which of the following documents is essential for issuing rules and rates for the conveyance of dangerous goods?

<p>Indian Railway Commercial Manual. (C)</p> Signup and view all the answers

What type of rate does 'station to station rate' refer to?

<p>A special reduced rate for specific commodities between specified stations. (A)</p> Signup and view all the answers

What is the role of a 'railway servant' as defined in railway operations?

<p>Any person employed by the Central Government or railway administration involved with railways. (D)</p> Signup and view all the answers

What is the implication of 'rate' in the context of railway operations?

<p>It suggests any fare, freight, or charge for the carriage of passengers or goods. (A)</p> Signup and view all the answers

Flashcards

Commercial Department's Responsibilities

Selling railway transportation, growing traffic, keeping good relations with customers, and managing rates and collections.

Chief Commercial Superintendent

The head of the Commercial Department, responsible to the General Manager for commercial policies and department efficiency.

"authorised"

Having permission from the railway administration.

"baggage"

Passenger's belongings carried by the railway.

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"booking railway"

The railway where the trip starts.

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"Consignee"

The person who receives the goods.

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"Consignment"

Goods that are entrusted to the railway for transport.

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Non-government railway

A railway owned or leased by a private entity or operated under an agreement by a non-governmental party.

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Railway receipt

The receipt issued to a customer when they book goods or luggage on a railway.

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Railway servant

An individual employed by the government or a railway administration for railway services.

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Rate

The price charged for transporting passengers or goods by rail.

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Regulations

Rules created by the Railway Rates Tribunal that govern railway operations.

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Station Master

The person in charge of a railway station, responsible for booking, parcels, goods, and overall station operations.

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Station to Station Rate

A discounted rate offered for specific goods transported between designated stations.

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Through Traffic

Cargo or passengers traveling across multiple railway systems.

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Wharfage

The charge levied on goods for exceeding the allowed free storage time at a railway station.

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Commercial Staff Obligations

Commercial staff must be courteous, helpful, provide correct information, and ensure passenger comfort.

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Commercial Staff Prohibited Actions

Commercial staff cannot solicit or accept gratuities, be intoxicated on duty, or smoke on station platforms while on duty.

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What is discipline in the commercial department?

Station Masters and supervisors must enforce discipline among staff through vigilance and example.

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Staff Reporting for Duty

All staff must report for duty on time as prescribed by their schedules.

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Working Hours

Supervisors must ensure staff work strictly according to their assigned schedules, and unauthorized changes are not allowed.

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Appearance of Commercial Staff

All commercial staff must wear clean uniforms, identification badges, and maintain a smart appearance while on duty.

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Uniform Changes

Supervisors must ensure staff change to summer or winter uniforms according to the dates notified by the administration.

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Commercial Staff Roles

Commercial staff are responsible for selling tickets, managing passenger flow, maintaining station cleanliness, and providing helpful information.

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Why is providing accurate information important?

Commercial staff must ensure passengers receive correct information, or direct them to someone who can assist.

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Staff Responsibilities for Passenger Comfort

Commercial staff must pay special attention to the comfort of all passengers, particularly women and children traveling alone.

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Goods Tariff

A document containing rates and regulations for transporting goods by rail. It covers various aspects like local and through bookings, supplementary tariffs and distance tables.

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Junction Distance Tables

Tables issued by individual railways showing distances from each junction to every other station on the system. This information is used for through booking.

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Indian Railway Conference Association (IRCA) Red Tariff

A document containing rules and rates specifically for transporting dangerous goods like explosives by rail.

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Indian Railway Conference Association (IRCA) Military Tariff

A document containing rules, rates and conditions for transporting goods for the army, navy, and airforce by rail.

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Scrutiny of Tariffs

The process where station staff carefully examine all new tariff publications, rate advices and circulars upon receipt.

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Uniform Standards

Different types of uniforms (summer and winter) cannot be worn simultaneously by staff on the same day, and combinations like winter coats with summer trousers are prohibited.

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Notice Board Maintenance

Station Masters are responsible for keeping public notices and posters clean, organized, and up-to-date. Unauthorized postings are forbidden.

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Outdated Notices

Notices should be removed when they are superseded by newer ones or are no longer applicable.

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Notice Display

Notices displaying business hours in regional languages, Hindi, and English must be displayed prominently at booking offices, parcel offices, and goods sheds.

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Time Table Availability

Every station must display a timetable in Hindi, English, and the local regional language, showing train arrival and departure times.

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Fare List Display

Each station must display a fare list in Hindi, English, and the local regional language, indicating fares to different destinations as deemed necessary.

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Station Master's Responsibilities

At every station where tickets are sold, the Station Master must keep a current timetable. Copies of the Railways Act and tariff regulations must be available for public reference.

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Reference Books

Duly updated reference books containing rules, tariffs, fares, and distances for all types of traffic must be kept at every station for public use.

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Tariff Regulations

Station staff must maintain up-to-date books containing rules, rates, and fares for carrying passengers and goods.

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Public Information Access

The railway administration is responsible for providing readily available information to the public.

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What is the role of the Commercial Department?

The Commercial Department handles selling transportation, growing railway traffic, maintaining good relations with customers, and managing rates and collections.

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Who is the Chief Commercial Superintendent?

The Chief Commercial Superintendent is the head of the Commercial Department and reports to the General Manager. They are responsible for the department's overall efficiency and commercial policies.

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What does 'authorised' mean in railway terms?

Authorized means something has been approved by the railway administration.

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What is 'baggage'?

Baggage refers to a passenger's personal belongings that are carried by the railway.

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What does 'Booking Railway' mean?

The Booking Railway is the railway where a passenger or goods journey begins.

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What is the meaning of 'Consignee'?

The Consignee is the person named in the railway receipt who will receive the goods.

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What does 'Consignment' mean?

A Consignment refers to the goods entrusted to the railway for transportation.

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Endorsement

The act of signing a railway receipt and adding a direction to transfer the ownership of goods to a specific person.

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Excess Value

The amount by which the declared value of a consignment exceeds a railway's liability limit.

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Freight

The charge levied for the carriage of goods, including any transhipment charges.

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Goods

Items transported by railways, including containers, pallets, and animals.

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Government Railway

A railway owned by the Central Government.

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Indemnity Note

An agreement where a consignee promises to compensate the railway if a lost or misplaced railway receipt results in the goods being delivered to the wrong owner.

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Intermediate Railway

Any railway route situated between the booking and destination railways.

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What is a 'parcel' in railway terms?

Goods entrusted to a railway for transport by a passenger or a parcel train.

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What is a 'pass' in railway terms?

An authority given by the Central Government or a railway administration to a person allowing them to travel as a passenger, but not a ticket.

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What is a 'passenger' in railway terms?

A person traveling with a valid pass or ticket on a railway.

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What is a 'percentage charge' in railway terms?

The percentage charge payable on excess value calculated based on the specified rate.

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What is meant by 'prescribed' in railway context?

Prescribed by rules made under the Railway Act.

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What is a 'printed ticket' in railway terms?

All card and paper tickets with printed fare, including those from machines and computers, printed journey extension tickets, etc.

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What is a 'railway' in railway terms?

A railway, or a portion of a railway, for public carriage of passengers or goods, including associated lands, infrastructure, and equipment.

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What is a 'railway administration'?

The entity that manages a railway, like the General Manager of a Zonal Railway for a Government railway.

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What is a 'tramway'?

A tramway is a railway that operates entirely within a municipal area, and is not included in the definition of a 'railway'.

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What is a 'ferry' in railway context?

A ferry used for railway traffic on a river, canal, lake, or navigable inland waters, owned or operated by the railway.

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What is a 'non-Government railway'?

A railway owned or leased by a private company or operated under an agreement with a non-governmental entity.

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What is a 'railway receipt'?

A document issued by the railway to acknowledge receipt of goods or luggage for transport.

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What is 'rate'?

The price charged for transporting passengers or goods by rail.

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What is 'station to station rate'?

A discounted rate offered for specific goods transported between designated stations.

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What is 'through traffic'?

Traffic (passengers or goods) that travels across two or more railway systems.

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What is 'wharfage'?

A charge levied on goods for not being removed from the railway station after the allowed free time.

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'Zonal Railway'

A railway zone established under the Railways Act, 1989.

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Study Notes

Functions of the Commercial Department

  • Responsible for selling railway transportation
  • Creating and developing traffic
  • Maintaining good relationships with travelers and traders
  • Establishing rates, fares, and charges
  • Collecting and remitting traffic receipts

Chief Commercial Superintendent

  • Head of the Commercial Department
  • Reports to the General Manager
  • Responsible for the commercial policy and efficient operation of the department

Definitions

  • Authorized: Authorized by a railway administration
  • Baggage: Passenger's personal belongings entrusted to the railway administration
  • Booking Railway: Railway where the traffic originates
  • Carriage: Transport of passengers or goods by a railway administration
  • Claims Tribunal: Railway claims tribunal set up under section 3 of the Railway Claims Tribunal Act, 1987
  • Classification: Categorization of commodities under section 31 of the Railways Act, 1989, for determining rates
  • Class Rates: Fixed rates for a specific class of commodity
  • Commercial Staff: Staff involved in both commercial and transportation duties
  • Commodity: A specific type of goods
  • Consignee: Person named as the consignee on a railway receipt
  • Consignment: Goods entrusted for carriage by a railway administration
  • Consignor: Person who entrusts goods to a railway administration for carriage
  • Cross Traffic: Traffic that passes through a railway but doesn't originate or end there
  • Day: Begins and ends at midnight
  • Demurrage: Charge for delaying rolling stock beyond free time
  • Destination Railway: Railway where traffic ends
  • Endorsee: Person in whose favor an endorsement is made on a railway receipt
  • Endorsement: Signing by the consignee or endorsee to transfer ownership of goods to a specified person on a railway receipt.
  • Excess Value: Amount by which declared value of consignment exceeds railway's liability
  • Fare: Charge for passenger transportation
  • Forwarding Note: Document used under section 64 of Railways Act, 1989
  • Freight: Charge for transporting goods, including transhipment charges
  • General Manager: General Manager of a Zonal Railway appointed under section 4 of Railways Act, 1989
  • Goods: Includes containers, pallets, and animals
  • Government Railway: Railway owned by Central Government
  • Indemnity Note: Agreement between railway and consignee where a railway receipt is lost or unavailable
  • Intermediate Railway: Railway located between the origin and destination
  • In Transit: Period of goods transport between commencement and termination of the transit
  • Local Traffic: Traffic that begins and ends on a particular railway
  • Luggage: Passenger-owned goods carried or entrusted to railway administration
  • Lump Sum Rate: Mutually agreed rate for a consignment's carriage and service
  • Memo Way-Bill: Way-bill prepared without full documentation in absence of other documents
  • Month: Starts at zero hour on the first day and ends at midnight on the last
  • Non-Government Railway: Railway other than a government-owned railway
  • Notification: Publication in the Official Gazette
  • Paid-on Charges: Outstanding charges at rebooking station (e.g., wharfage, demurrage)
  • Parcel: Goods entrusted by a passenger to a railway administration
  • Pass: Authorization by central government or railway admin. for passenger travel
  • Passenger: Person traveling with a pass or ticket
  • Percentage Charge: Percentage payable on excess value
  • Period: Coaching and goods accounts are divided into three periods (1st-10th, 11th-20th, 21st-end)
  • Prescribed: Defined by rules under Railways Act
  • Printed Ticket: Paper or card ticket with printed fare
  • Railway: Encompasses lands, lines, equipment, and associated infrastructure
  • Railway Administration: Management of a railway
  • Railway Receipt: Issued document for goods carriage
  • Railway Servant: Person working for railway administration
  • Rate: Includes fare, freight. and other charges for carriage
  • Regulations: Rules made by Railways Rates Tribunal
  • Station Master: Supervisor of a station or relevant department
  • Station-to-Station Rate: Reduced rate applicable for specific commodity between two stations
  • Through Traffic: Traffic travelling across more than one railway
  • Traffic: Includes rolling stock, passengers, and goods
  • Tribunal: Refers to the Rates Tribunal
  • Wharfage: Charge for handling goods in a wharf
  • Zonal Railway: Railway divided into zones per the Railways Act, 1989

Duties of Commercial Staff

  • Thorough understanding of relevant regulations, manuals, and circulars
  • Staff duty lists created by Divisional Commercial Superintendent
  • Efficient performance of duties
  • Ensure proper display of appropriate notices and information

Conduct of Commercial Staff

  • Alert, helpful, courteous, and obliging
  • Providing correct information or referring to appropriate personnel
  • Considering the comfort of passengers, especially women and children
  • Monitoring and improving traffic flow
  • Maintaining cleanliness of station facilities
  • Providing names, designations, numbers when requested

Coaching Traffic

  • Details of tariffs, books, rate advices, circulars, and supplementary rules for passenger travel
  • Local and junction distance tables
  • Timetables & guides
  • Passenger fare tables and information

Goods Traffic

  • Details of Tariffs, classification, and related information
  • Supplementary goods rate tables
  • Local & junction distance tables, fare lists for non-government railways

Publications

  • Various publications contain details on railway tariffs, rules, rates, etc.

Scrutiny of Tariffs, Books

  • Thorough review of tariffs, gazettes, and supplements
  • Prompt updates and posting of changes to rates and tariffs
  • Referencing of advices in order to update details

Accessibility of Rates

  • Public access to the records on rate and fare changes
  • Copies of notifications affecting passenger fares posted near booking windows

Responsibility for Ensuring Correct Posting

  • Station Masters & supervisors in charge of booking, luggage, parcels, and goods offices are responsible
  • Up-to-date copies of tariffs; staff understanding and carrying out orders

Supply and Use of Postal Stamps

  • Delivery and management of service postage stamps issued by managers
  • Detailed records for use of stamps and accounting for correspondence
  • Correspondence handling for public questions, complaints, or requests

Attention to Correspondence

  • Prompt and accurate responses to correspondence
  • Recording of all correspondence for reference and accountability
  • Acknowledging or directing to relevant personnel for complicated queries

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IRCM Vol-1, Chapter 1 Introductory 101 PDF

Description

This quiz explores the key functions of the Commercial Department in railway transport, focusing on sales, traffic development, and relationships with travelers. Learn about the responsibilities of the Chief Commercial Superintendent and important industry definitions. Test your knowledge on the operational aspects of railway commerce.

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