Collaborative Focus in Difficult Conversations

What behaviors can you practice to help you keep a collaborative focus during difficult conversations? (Multiple answers)

Background: At your annual performance review, your supervisor tells you that you are overly combative and are involved in too many conflicts with colleagues. She asks you to focus on creating a win-win situation the next time a conflict breaks out.

Question: What strategies should you use to do this? (Multiple answers)

Background: A hiring manager is hoping to add three new employees to her team. She knows that the team will be required to collaborate with different departments over the next year, which may result in conflict.

Question: To ensure the collaborations are effective, what interpersonal traits should the manager look for in new hires? (multiple answers)

Background: Your company merged with a competitor, and now your sales team is being combined with the competitor’s sales team.

Question: What strategies can your team practice to collaborate successfully with the other team and defuse potential conflicts? (multiple answers)