Cognitive Dissonance Theory

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Questions and Answers

According to cognitive dissonance theory, what is the primary motivation behind actions people take when confronted with behaving in a way that is unreasonable, immoral, or stupid?

  • Seeking external validation from peers.
  • Preserving a stable and positive self-image. (correct)
  • Achieving financial success at all costs.
  • Avoiding physical discomfort.

Cognitive dissonance arises when our behaviors align perfectly with our attitudes and beliefs.

False (B)

Name three ways in which individuals can reduce cognitive dissonance according to the theory.

Changing behavior to align with cognition, justifying behavior by changing dissonant cognitions, justifying behavior by adding new cognitions

In the context of cognitive dissonance, the strategy where a salesperson induces a customer to agree to purchase a product at a low cost, then raises the price due to an 'error,' is known as ______.

<p>lowballing</p> Signup and view all the answers

Match each method with its description for reducing cognitive dissonance:

<p>Changing Behavior = Adjusting one's actions to align with beliefs or attitudes. Adding New Cognitions = Introducing new thoughts or beliefs that support the behavior. Changing Cognitions = Altering one's beliefs or attitudes to justify the behavior.</p> Signup and view all the answers

In the context of cognitive dissonance theory, what does 'self-affirmation' refer to as a method of reducing dissonance?

<p>Focusing on one's positive qualities to lessen the discomfort from acting foolishly. (D)</p> Signup and view all the answers

According to research, individuals tend to remember sensible arguments supporting the opposing side of an issue better than those supporting their own position.

<p>False (B)</p> Signup and view all the answers

Define 'post-decision dissonance' and explain how it's typically reduced.

<p>Dissonance aroused after making a decision, reduced by enhancing the attractiveness of the chosen alternative and devaluating the rejected alternatives.</p> Signup and view all the answers

The tendency to increase one's certainty that their horse will win after placing a bet, compared to before, illustrates the concept of reducing dissonance after making a ______.

<p>decision</p> Signup and view all the answers

Match the scenario with the dissonance reduction strategy being employed:

<p>A smoker who downplays the risks of smoking. = Changing Cognitions A person who emphasizes the fuel efficiency of their subcompact car. = Adding New Cognitions A person who quits smoking after learning about its health risks. = Changing Behavior</p> Signup and view all the answers

What is the key factor that increases dissonance and the motivation to reduce it, related to making choices?

<p>The irrevocability of a decision. (B)</p> Signup and view all the answers

The 'lowballing' technique is effective because it reduces the customer's initial commitment to the purchase.

<p>False (B)</p> Signup and view all the answers

In the study involving sixth graders and cheating, what behavioral change was observed in students who cheated on the exam regarding their attitudes towards cheating?

<p>They became more lenient toward cheating.</p> Signup and view all the answers

According to the information, a silly argument that supports your own position may arouse some ______ because it implies that the wisdom of that position is questionable.

<p>dissonance</p> Signup and view all the answers

Match the example with the type of dissonance reduction being demonstrated:

<p>A person deciding to stay in their church despite its anti-gay stance by focusing on the shortcomings of the minister. = Changing Cognitions Consumers rating appliances as more attractive after choosing one as a gift. = Post-Decision Justification Downplaying the safety concerns associated with buying a subcompact car. = Adding New Cognitions</p> Signup and view all the answers

Who developed the Cognitive Dissonance Theory?

<p>Leon Festinger (A)</p> Signup and view all the answers

Cognitive dissonance always reduces comfort.

<p>False (B)</p> Signup and view all the answers

In the context of cognitive dissonance regarding heavy smokers who relapse after attending a smoking cessation clinic, what did researchers discover about their perception of the dangers of smoking?

<p>They lowered their perception of the dangers of smoking.</p> Signup and view all the answers

Another popular way of reducing dissonance through adding a new cognition is ___________, in which a person focuses on one or more of his or her good qualities to lessen the dissonant sting caused by doing something foolish.

<p>self-affirmation</p> Signup and view all the answers

Match each term related to cognitive dissonance with its description:

<p>Cognitive Dissonance = Discomfort from conflicting cognitions or behavior and attitudes. Irrevocability = The condition of a decision being unchangeable, increasing dissonance. Lowballing = Inducing agreement at a low cost, then raising the price.</p> Signup and view all the answers

Flashcards

Cognitive Dissonance

The discomfort caused when two cognitions (beliefs, attitudes) conflict or when behavior conflicts with attitudes.

Leon Festinger

Developed Cognitive Dissonance theory.

Change Behavior

Reduce conflict by aligning actions with beliefs.

Change Cognitions

Alter beliefs to justify past actions.

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Add New Cognitions

Bolstering a choice by introducing new supporting thoughts.

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Post-decision Dissonance

Dissonance after a choice, reduced by enhancing the chosen and devaluating the rejected.

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Irrevocability of a Decision

Increases the motivation to reduce dissonance.

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Lowballing

A sales technique where a customer agrees to a low price, then the price is raised.

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Self-Affirmation

Reducing dissonance by focusing on positive aspects to lessen discomfort.

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Study Notes

Cognitive Dissonance Theory

  • Social psychologists discovered a primary driver of human behavior over the past half-century

  • Humans have an innate need to maintain a stable and positive self-image

  • Most individuals consider themselves above average in various aspects like ethics, competence, and attractiveness

  • Cognitive dissonance arises when confronted with information suggesting unreasonable, immoral, or foolish behavior

  • Leon Festinger developed the Cognitive Dissonance Theory

  • Dissonance is defined as the discomfort from conflicting cognitions (beliefs, attitudes) or behavior conflicting with attitudes

  • Cognitive dissonance causes discomfort, which humans try to reduce

  • Dissonance can be reduced in three ways

    • Changing our behavior to align with cognitions
    • Justifying behavior by altering one of the conflicting cognitions
    • Justifying behavior by adding new cognitions
  • Researchers found that heavy smokers who failed to quit lowered their perception of smoking dangers

  • The lessened perception of smoking dangers allowed the smokers to continue smoking without feeling terrible

  • A study of over 360 adolescent smokers confirmed that greater dependence and difficulty quitting led to more justifications for continuing to smoke

  • Self-affirmation is a common method where individuals focus on their positive qualities to reduce the dissonant sting of foolish acts

  • Individuals deal with conflicting central aspects of their identity by dealing with anti-gay pronouncements from ministers

  • Resolving dissonance might involve changing churches or religions

  • People may instead focus on the shortcomings of the minister

  • People remember plausible arguments that align with their own position

  • People remember implausible arguments against their position

  • Sensible arguments from the opposite side raise the possibility others are more accurate, creating dissonance

  • When selecting a car, consumers will face dissonance based on their final purchase choice

  • After purchasing a subcompact, people will focus on the number of miles to the gallon as the new priority

  • Owners downplay the inability to sleep comfortably in the subcompact and the safety risk in collision

  • Post-decision dissonance occurs after making a decision

  • Attractiveness is raised in the chosen alternative and lowered in the rejected alternatives as a result of decision dissonance

  • Jack Brehm's 1956 experiment showed that participants rated chosen appliances more favorably and rejected appliances less favorably after they made their choice

  • Social psychologists found that people placing bets at a racetrack were more confident after placing their bets

  • Those who already placed bets rated their horses having a higher chance of winning than those who had not placed their bets yet

Creating the illusion of irrevocability

  • Irrevocability of a decision increases dissonance and the motivation to reduce it

  • Lowballing is a sales strategy that causes customers to agree to purchase at a low cost, and then raises the price

  • Customers frequently agree to purchase at the inflated price anyway

  • Lowballing works because there is already a commitment made and anticipation for a commitment

  • High-pressure salespeople increase the probability of a purchase decision by using dissonance reduction and the illusion of irrevocability

  • Judson Mills performed an experiment in an elementary school and sixth graders' attitudes toward cheating were measured

  • Students participated in a competitive exam with prizes that was difficult to win without cheating, creating an illusion of non-detection

  • Students who cheated became more lenient, and those who resisted temptation adopted a harsher view toward cheating after the exam

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