Coaching and Mentoring in Career Development
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Questions and Answers

What is the focus of mentoring/coaching?

  • Improving language barriers
  • Offering career support
  • Providing information barriers
  • Giving psychological support (correct)

What is an example of a channel barrier in communication?

  • Email vs. face-to-face communication (correct)
  • Uncomfortable setting or time
  • Cognitive overload
  • Incongruence in body language

In supportive communication, what does it mean to be congruent?

  • Giving career support
  • Aligning verbal message with body language and tone (correct)
  • Providing personal advice
  • Improving language barriers

What is the focus of planning conversations between managers and subordinates?

<p>Career development (B)</p> Signup and view all the answers

What is a common attribute of supportive communication?

<p>Accuracy without jeopardizing relationships (D)</p> Signup and view all the answers

Which type of statement emphasizes mutual respect, flexibility, and understanding?

<p>Validating (B)</p> Signup and view all the answers

What type of listening skill involves mirroring back the communicator's message through paraphrasing and clarifying?

<p>Reflecting (A)</p> Signup and view all the answers

Which type of statement focuses on the issue rather than personal traits or characteristics?

<p>Problem-oriented (A)</p> Signup and view all the answers

What type of statement reduces the tendency to make premature evaluations and describes objectively the event, behavior, or circumstance?

<p>Descriptive (A)</p> Signup and view all the answers

Which type of response involves switching or diverting the focus from the communicator's problem to one selected by the listener?

<p>Deflecting (A)</p> Signup and view all the answers

What type of statement focuses on areas of agreement, mutual respect, flexibility, and understanding?

<p>Validating (A)</p> Signup and view all the answers

Which type of statement identifies something that can be understood and acted upon, not something that is general or vague?

<p>Specific (A)</p> Signup and view all the answers

'Joined to a previous message / builds upon what has been said' describes which type of statement?

<p>Conjunctive (B)</p> Signup and view all the answers

What type of statement focuses on taking responsibility for your own statements by using personal “I” words?

<p>Owned (D)</p> Signup and view all the answers

Which type of response requires active listening and responding effectively to someone else’s statements?

<p>Supportive Listening (A)</p> Signup and view all the answers

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