15 Questions
What is the focus of mentoring/coaching?
Giving psychological support
What is an example of a channel barrier in communication?
Email vs. face-to-face communication
In supportive communication, what does it mean to be congruent?
Aligning verbal message with body language and tone
What is the focus of planning conversations between managers and subordinates?
Career development
What is a common attribute of supportive communication?
Accuracy without jeopardizing relationships
Which type of statement emphasizes mutual respect, flexibility, and understanding?
Validating
What type of listening skill involves mirroring back the communicator's message through paraphrasing and clarifying?
Reflecting
Which type of statement focuses on the issue rather than personal traits or characteristics?
Problem-oriented
What type of statement reduces the tendency to make premature evaluations and describes objectively the event, behavior, or circumstance?
Descriptive
Which type of response involves switching or diverting the focus from the communicator's problem to one selected by the listener?
Deflecting
What type of statement focuses on areas of agreement, mutual respect, flexibility, and understanding?
Validating
Which type of statement identifies something that can be understood and acted upon, not something that is general or vague?
Specific
'Joined to a previous message / builds upon what has been said' describes which type of statement?
Conjunctive
What type of statement focuses on taking responsibility for your own statements by using personal “I” words?
Owned
Which type of response requires active listening and responding effectively to someone else’s statements?
Supportive Listening
This quiz covers the differences between coaching and mentoring, focusing on career support and psychosocial support. It also addresses common barriers to effective communication in the workplace.
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