Podcast
Questions and Answers
What is the focus of mentoring/coaching?
What is the focus of mentoring/coaching?
What is an example of a channel barrier in communication?
What is an example of a channel barrier in communication?
In supportive communication, what does it mean to be congruent?
In supportive communication, what does it mean to be congruent?
What is the focus of planning conversations between managers and subordinates?
What is the focus of planning conversations between managers and subordinates?
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What is a common attribute of supportive communication?
What is a common attribute of supportive communication?
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Which type of statement emphasizes mutual respect, flexibility, and understanding?
Which type of statement emphasizes mutual respect, flexibility, and understanding?
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What type of listening skill involves mirroring back the communicator's message through paraphrasing and clarifying?
What type of listening skill involves mirroring back the communicator's message through paraphrasing and clarifying?
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Which type of statement focuses on the issue rather than personal traits or characteristics?
Which type of statement focuses on the issue rather than personal traits or characteristics?
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What type of statement reduces the tendency to make premature evaluations and describes objectively the event, behavior, or circumstance?
What type of statement reduces the tendency to make premature evaluations and describes objectively the event, behavior, or circumstance?
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Which type of response involves switching or diverting the focus from the communicator's problem to one selected by the listener?
Which type of response involves switching or diverting the focus from the communicator's problem to one selected by the listener?
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What type of statement focuses on areas of agreement, mutual respect, flexibility, and understanding?
What type of statement focuses on areas of agreement, mutual respect, flexibility, and understanding?
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Which type of statement identifies something that can be understood and acted upon, not something that is general or vague?
Which type of statement identifies something that can be understood and acted upon, not something that is general or vague?
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'Joined to a previous message / builds upon what has been said' describes which type of statement?
'Joined to a previous message / builds upon what has been said' describes which type of statement?
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What type of statement focuses on taking responsibility for your own statements by using personal “I” words?
What type of statement focuses on taking responsibility for your own statements by using personal “I” words?
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Which type of response requires active listening and responding effectively to someone else’s statements?
Which type of response requires active listening and responding effectively to someone else’s statements?
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