Podcast
Questions and Answers
What is a potential outcome of a dysfunctional coaching and mentoring session?
What is a potential outcome of a dysfunctional coaching and mentoring session?
- Increased productivity
- Enhanced teamwork
- Improved employee satisfaction
- Increased deviance behavior (correct)
What could indicate a marginally effective coaching and mentoring session?
What could indicate a marginally effective coaching and mentoring session?
- No change in turnover
- Increased customer complaints
- Decreased employee engagement
- Performance rating improvement (correct)
What method can be used to assess an employee's needs?
What method can be used to assess an employee's needs?
- Peer performance analysis
- 360 feedbacks (correct)
- Customer surveys only
- Self-assessment questionnaires
Which aspect is typically analyzed in coach performance?
Which aspect is typically analyzed in coach performance?
What is an indicator of ineffective coaching and mentoring sessions?
What is an indicator of ineffective coaching and mentoring sessions?
Study Notes
Employee Need Assessment
- Can be conducted using 360-degree feedback
- Consider customer ratings if employee interacts with customers
Coach Performance Analysis
- Can be used to track the performance of coaching and mentoring.
- Can be used to track and measure the effectiveness of coaching and mentoring programs.
Mentor Performance Analysis
- Can be used to track the performance of coaching and mentoring.
- Can be used to track and measure the effectiveness of coaching and mentoring programs.
Outcome of Coaching and Mentoring Sessions
- Dysfunctional – Increased deviance behavior, increased turnover
- Ineffective – Performance rating or goal achievement percent remains the same
- Marginally effective – Improved performance rating, decreased turnover
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Description
This quiz explores the assessments and outcomes related to employee coaching and mentoring. It covers tools like 360-degree feedback, performance analysis, and the implications of different levels of coaching effectiveness. Test your understanding of how coaching influences employee performance and organizational behavior.
