CNA Chapter 2 Quiz & Flashcards: Communication Tips

Questions and Answers

When should unsafe conditions be reported?

Before accidents occur

Which of the following is an example of objective information?

There are raised, red marks the size of pinpricks on Mrs. Johnson's arms

What is a proper way for a nursing assistant (NA) to respond if a resident does not hear her or does not understand her?

The NA should speak slowly and clearly

Which of the following is an example of a barrier to communication?

NAs use medical terminology with the resident Signup and view all the answers

Which of the following are ways for NAs to avoid barriers to communication?

The NA should ask open-ended questions that require more than yes or no responses Signup and view all the answers

Why is it important for an NA to consider a resident's cultural background when communicating with him?

Because cultural background helps determine how people communicate and can help the NA communicate better with the resident Signup and view all the answers

Which of the following senses is not used in making observations?

Taste Signup and view all the answers

With whom should nursing assistants use medical terms and abbreviations?

Nurses Signup and view all the answers

Which of the following should an NA report about a resident to the nurse immediately?

Chest pain Signup and view all the answers

The part of the word that is added to the end of a root to form a new word is called a(n):

Suffix Signup and view all the answers

If a resident has a hearing impairment, the NA should:

Face the resident with the light on the NA's face Signup and view all the answers

One way that an NA can help a resident who is visually impaired is to:

Use the face of an imaginary clock to explain the position of objects Signup and view all the answers

The first two steps to take when approaching an emergency are:

Assess the situation and assess the victim Signup and view all the answers

What is the best way a nursing assistant can respond to a combative resident?

The NA should remain calm and lower the tone of her voice Signup and view all the answers

A sign of the onset of diabetic ketoacidosis is breath that smells:

Sweet Signup and view all the answers

Why is it important for a nursing assistant not to overreact when a resident behaves inappropriately?

It may actually reinforce the behavior Signup and view all the answers

With whom should an NA use Standard Precautions?

With every resident in his care Signup and view all the answers

Under standard precautions, the term body fluids includes:

Urine Signup and view all the answers

Which of the following is true of wearing gloves?

Gloves should be changed before contact with mucous membranes Signup and view all the answers

In which of the following situations should an NA give abdominal thrusts to a resident?

The resident cannot speak, breathe, or cough Signup and view all the answers

When washing hands, an NA should use friction for:

At least 20 seconds Signup and view all the answers

Which of the following is the proper order to don personal protective equipment (PPE)?

Put on gown, mask and goggles, and gloves Signup and view all the answers

What is the medical term for difficulty breathing?

Dyspnea Signup and view all the answers

A NA will come into contact with microorganisms:

Every time the NA touches something Signup and view all the answers

Which of the following is true of transmission-based precautions?

They are practiced in addition to standard precautions Signup and view all the answers

When a resident is suspected of having a heart attack, a NA should:

Loosen clothing around the neck Signup and view all the answers

What is one way that bloodborne pathogens can be transmitted?

By contact with blood or body fluids Signup and view all the answers

Insulin reaction can be caused by:

Too little food Signup and view all the answers

Which of the following statements is true of preventing falls?

Clear walkways of clutter Signup and view all the answers

When should a NA identify a resident?

Before helping with feeding Signup and view all the answers

In which position should a resident be placed for eating?

Sitting as upright as possible Signup and view all the answers

Hand hygiene is:

Washing hands with soap and water or using alcohol-based hand rubs Signup and view all the answers

Which of the following statements is true of body mechanics?

Body mechanics help save energy and prevent injury Signup and view all the answers

When helping a resident sit up, stand up, or walk, the NA should:

Bend the knees Signup and view all the answers

The single most important thing the NA can do to prevent the spread of disease is to:

Wash her hands Signup and view all the answers

Which of the following is a way to use proper body mechanics?

The NA should stand with her legs shoulder width apart Signup and view all the answers

RACE is an acronym for a safety rule, and means:

Remove residents, activate alarm or call 911, contain fire, extinguish Signup and view all the answers

If a resident is in shock, a NA should:

Elevate the legs unless the resident has a head or abdominal injury Signup and view all the answers

Which of the following is true of resident falls?

An incident report will need to be completed for all falls Signup and view all the answers

To control bleeding, a NA should:

Hold a thick pad against the wound and press down hard Signup and view all the answers

How is MRSA most often spread?

By direct physical contact Signup and view all the answers

What is the best way to control the spread of MRSA?

Through proper hand washing Signup and view all the answers

Which of the following is an NA responsibility related to infection prevention?

Following standard precautions in caring for all residents Signup and view all the answers

Which of the following is a correct response if a resident is having a seizure?

Move furniture away to prevent injury to the resident Signup and view all the answers

A sign that a stroke is occurring is:

The inability to speak or to speak clearly Signup and view all the answers

To serve hot liquids to residents, a NA should:

Pour hot drinks away from residents Signup and view all the answers

What information does a safety data sheet (SDS) contain?

Description of emergency response actions Signup and view all the answers

Tuberculosis may be transmitted:

By coughing Signup and view all the answers

What is the best way to control the spread of C. Difficile?

Through proper hand washing and handling of contaminated wastes Signup and view all the answers

If an NA needs to clean up a spill, what is the first step that she should take?

Put on gloves Signup and view all the answers

Study Notes

Reporting Unsafe Conditions

Unsafe conditions must be reported before any accidents happen.

Objective Information Example

An example of objective information: raised red marks the size of pinpricks on a resident's arms.

Communication with Residents

Nursing assistants should respond to residents who do not hear or understand by speaking slowly and clearly.

Barriers to Communication

Using medical terminology with residents is a barrier to effective communication.

Avoiding Communication Barriers

Open-ended questions should be used to encourage more detailed responses from residents.

Cultural Background Considerations

Understanding a resident's cultural background aids communication effectiveness.

Observation Senses

Taste is not a sense used in making observations.

Medical Terminology Usage

Medical terms and abbreviations should only be used with nurses.

Urgent Reporting

Chest pain should be reported to a nurse immediately.

Term Structures

A suffix is added to the end of a root word to create a new word.

Communication with Hearing Impaired Residents

For residents with hearing impairments, face them with light on the nursing assistant's face for better visibility.

Assisting Visually Impaired Residents

Use the concept of an imaginary clock to explain the location of objects to visually impaired residents.

Emergency Response Steps

The initial steps in an emergency: assess the situation, then assess the victim.

Managing Combative Residents

Nursing assistants should remain calm and lower their voice tone when dealing with combative residents.

Diabetic Ketoacidosis Indicator

A sweet odor on breath indicates the onset of diabetic ketoacidosis.

Reacting to Inappropriate Behavior

Not overreacting to a resident's inappropriate behavior is crucial, as it may reinforce the behavior.

Standard Precautions

Standard precautions should be applied to every resident under care.

Body Fluids Definition

Under standard precautions, body fluids include substances such as urine.

Glove Usage

Gloves need to be changed before touching mucous membranes to ensure safety.

Abdominal Thrusts Indication

Abdominal thrusts should be administered if a resident cannot speak, breathe, or cough.

Handwashing Duration

Hands should be washed using friction for at least 20 seconds.

Proper PPE Sequence

The correct order for donning personal protective equipment: gown, mask and goggles, gloves.

Medical Vocabulary

Dyspnea is the medical term for difficulty breathing.

Microorganism Contact

Nursing assistants encounter microorganisms every time they touch surfaces or items.

Transmission-Based Precautions

These precautions are practiced in addition to standard precautions to increase safety.

Responding to Suspected Heart Attacks

If heart attack is suspected, loosen any clothing around the resident's neck.

Bloodborne Pathogen Transmission

Bloodborne pathogens can be transmitted through contact with blood or body fluids.

Causes of Insulin Reaction

Insulin reactions can occur due to insufficient food intake.

Fall Prevention

Falls can be prevented by clearing walkways of any clutter.

Resident Identification

Residents should be identified before any assistance with feeding is provided.

Eating Position

During meals, residents should be positioned as upright as possible.

Hand Hygiene Methods

Hand hygiene includes both soap and water washing or using alcohol-based hand rubs.

Body Mechanics Usage

Proper body mechanics involve saving energy and preventing injury through correct posture.

Assisting Movements

Nursing assistants should bend their knees when helping residents sit up, stand, or walk.

Disease Spread Prevention

The top method to prevent disease spread is through proper handwashing.

Body Mechanics Practice

A proper stance for using body mechanics is standing with legs shoulder-width apart.

RACE Safety Protocol

RACE stands for: Remove residents, Activate alarm or call 911, Contain fire, Extinguish.

Shock Response

In shock cases, elevate the legs unless the resident has a head or abdominal injury.

Fall Incident Reports

An incident report must be filed for any falls involving residents.

Bleeding Control Technique

Apply a thick pad to the wound and press firmly to control bleeding.

MRSA Transmission

MRSA is predominantly spread through direct physical contact.

MRSA Prevention

Effective handwashing is the most reliable method to control the spread of MRSA.

Infection Prevention Responsibilities

Nursing assistants must adhere to standard precautions when caring for all residents.

Seizure Response

When a resident has a seizure, move nearby furniture to prevent injury.

Stroke Indicators

Inability to speak or articulate clearly can indicate a stroke.

Serving Hot Liquids

Hot drinks should be poured away from residents to avoid spills or burns.

Safety Data Sheets (SDS)

Safety data sheets provide emergency response actions and hazards associated with substances.

Tuberculosis Transmission

Tuberculosis can spread through coughing.

C. difficile Spread Control

Controlling the spread of C. difficile requires proper handwashing and the handling of contaminated waste.

Spill Cleanup Protocol

The first step in cleaning up any spill is to wear gloves.

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Description

Test your knowledge on essential concepts from Chapter 2 of the CNA curriculum. This quiz covers crucial topics such as reporting unsafe conditions and effective communication in healthcare settings. Perfect for nursing assistants preparing for their exams.

CNA Chapter 2 Exam Flashcards