Podcast
Questions and Answers
Which of the following are considered forms of identification? (Select all that apply)
Which of the following are considered forms of identification? (Select all that apply)
- Job application and GED
- Social security and driver's license (correct)
- Driver's license and high school diploma
- References and NA certificates
Which statement is true of references? (Select all that apply)
Which statement is true of references? (Select all that apply)
- They should come from friends
- They should come from former employers (correct)
- They should come from parents
- They should come from relatives
Ideally speaking, how many pages long should a resume be?
Ideally speaking, how many pages long should a resume be?
- One page (correct)
- Two pages
- Three pages
- As many pages as needed to convey all important information
Why might an employer perform a criminal background check on newly-hired NAs?
Why might an employer perform a criminal background check on newly-hired NAs?
Which of the following statements is true of job applications? (Select all that apply)
Which of the following statements is true of job applications? (Select all that apply)
What should a candidate for a nursing assistant job be sure to do when going for an interview?
What should a candidate for a nursing assistant job be sure to do when going for an interview?
Which of the following would be the least appropriate thing to say to a potential employer when interviewing for a job?
Which of the following would be the least appropriate thing to say to a potential employer when interviewing for a job?
Which of the following is one reason a job description is important?
Which of the following is one reason a job description is important?
The best response an NA can give to hostile criticism is:
The best response an NA can give to hostile criticism is:
Which of the following is a tip regarding appropriate body language to use when resolving conflict?
Which of the following is a tip regarding appropriate body language to use when resolving conflict?
Which of these statements is an example of constructive feedback?
Which of these statements is an example of constructive feedback?
Which department often maintains a state's nursing assistant registry?
Which department often maintains a state's nursing assistant registry?
The federal government requires that NAs have __________ hours of continuing education each year.
The federal government requires that NAs have __________ hours of continuing education each year.
Which of the following is true of stress?
Which of the following is true of stress?
Which of the following is a guideline for managing stress appropriately?
Which of the following is a guideline for managing stress appropriately?
With whom would it be appropriate for an NA to discuss her work-related stress?
With whom would it be appropriate for an NA to discuss her work-related stress?
Flashcards
Acceptable ID?
Acceptable ID?
Driver's license, social security card.
Best reference source?
Best reference source?
Former employers.
Ideal resume length?
Ideal resume length?
One page.
Why conduct background checks?
Why conduct background checks?
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How to answer inapplicable questions?
How to answer inapplicable questions?
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Before job interviews?
Before job interviews?
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Best response to criticism?
Best response to criticism?
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Good body language during conflict?
Good body language during conflict?
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Constructive feedback is about?
Constructive feedback is about?
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NA continuing education?
NA continuing education?
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Guideline for stress management?
Guideline for stress management?
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Work stress?
Work stress?
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Job descriptions do what?
Job descriptions do what?
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During interviews, don't...
During interviews, don't...
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State Department of Health maintains a...
State Department of Health maintains a...
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Better stress management?
Better stress management?
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Study Notes
Identification and Job Application
- Acceptable forms of identification include a driver's license and social security card.
- References for job applications should come from former employers rather than friends or relatives.
- A well-presented resume should ideally be one page long.
Background Checks and Legal Requirements
- Employers may conduct criminal background checks on nursing assistants to comply with legal requirements focused on resident protection.
Job Application Guidelines
- Candidates can write "N/A" on job applications for questions that do not apply to them.
- It's important for candidates to arrange childcare before attending job interviews.
Interview Conduct
- Avoid sharing negative comments about past employers during an interview.
- Appropriate statements about motivation and learning experiences leave a better impression.
Job Descriptions and Responsibilities
- Job descriptions help clarify expectations and duties between nursing assistants and employers, reducing potential misunderstandings.
Handling Criticism and Conflict
- The best response to criticism is to express empathy, such as saying, "I'm sorry you're disappointed."
- Appropriate body language during conflict resolution includes maintaining eye contact and leaning slightly forward.
Constructive Feedback
- Constructive feedback should be framed positively, focusing on behavior improvement rather than personal attacks or negative commentary.
State Regulations and Continuing Education
- The Department of Health often maintains a nursing assistant registry in each state.
- Federal requirements mandate that nursing assistants complete 12 hours of continuing education annually.
Stress Management
- Recognizing stress induces better management techniques; stress arises from both negative and positive experiences.
- Guidelines for managing stress include ensuring adequate sleep and avoiding harmful coping mechanisms, like substance use.
Support Resources
- Address work-related stress with a supervisor for appropriate guidance and support in professional environments.
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