CNA Chapter 10 Exam Quiz & Flashcards

Questions and Answers

Which of the following are considered forms of identification? (Select all that apply)

Job application and GED

Social security and driver's license (correct)

Driver's license and high school diploma

References and NA certificates

Which statement is true of references? (Select all that apply)

They should come from friends

They should come from former employers (correct)

They should come from parents

They should come from relatives

Ideally speaking, how many pages long should a resume be?

One page (correct)

Two pages

Three pages

As many pages as needed to convey all important information

Why might an employer perform a criminal background check on newly-hired NAs?

The law may require it for the protection of residents Signup and view all the answers

Which of the following statements is true of job applications? (Select all that apply)

The candidate can write 'N/A' for questions that do not apply to him Signup and view all the answers

What should a candidate for a nursing assistant job be sure to do when going for an interview?

Find someone to care for her children so she does not have to take them along Signup and view all the answers

Which of the following would be the least appropriate thing to say to a potential employer when interviewing for a job?

"I left my last job because my boss was always criticizing me even though I wasn't doing anything wrong." Signup and view all the answers

Which of the following is one reason a job description is important?

It can reduce misunderstandings between the NA and her employer about the NA's job duties. Signup and view all the answers

The best response an NA can give to hostile criticism is:

"I'm sorry you're disappointed" Signup and view all the answers

Which of the following is a tip regarding appropriate body language to use when resolving conflict?

Maintain eye contact and lean forward slightly. Signup and view all the answers

Which of these statements is an example of constructive feedback?

"You really need to remember to speak kindly to the residents, even when you're having a hard day." Signup and view all the answers

Which department often maintains a state's nursing assistant registry?

Department of Health Signup and view all the answers

The federal government requires that NAs have __________ hours of continuing education each year.

12 Signup and view all the answers

Which of the following is true of stress?

When a person recognizes stress, he can use simple methods to help manage it. Signup and view all the answers

Which of the following is a guideline for managing stress appropriately?

Get enough sleep. Signup and view all the answers

With whom would it be appropriate for an NA to discuss her work-related stress?

NA's supervisor Signup and view all the answers

Study Notes

Identification and Job Application

Acceptable forms of identification include a driver's license and social security card.
References for job applications should come from former employers rather than friends or relatives.
A well-presented resume should ideally be one page long.

Background Checks and Legal Requirements

Employers may conduct criminal background checks on nursing assistants to comply with legal requirements focused on resident protection.

Job Application Guidelines

Candidates can write "N/A" on job applications for questions that do not apply to them.
It's important for candidates to arrange childcare before attending job interviews.

Interview Conduct

Avoid sharing negative comments about past employers during an interview.
Appropriate statements about motivation and learning experiences leave a better impression.

Job Descriptions and Responsibilities

Job descriptions help clarify expectations and duties between nursing assistants and employers, reducing potential misunderstandings.

Handling Criticism and Conflict

The best response to criticism is to express empathy, such as saying, "I'm sorry you're disappointed."
Appropriate body language during conflict resolution includes maintaining eye contact and leaning slightly forward.

Constructive Feedback

Constructive feedback should be framed positively, focusing on behavior improvement rather than personal attacks or negative commentary.

State Regulations and Continuing Education

The Department of Health often maintains a nursing assistant registry in each state.
Federal requirements mandate that nursing assistants complete 12 hours of continuing education annually.

Stress Management

Recognizing stress induces better management techniques; stress arises from both negative and positive experiences.
Guidelines for managing stress include ensuring adequate sleep and avoiding harmful coping mechanisms, like substance use.

Support Resources

Address work-related stress with a supervisor for appropriate guidance and support in professional environments.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge on forms of identification and references required for nursing assistant certification with these flashcards. This quiz will help you prepare for exam questions typically found in Chapter 10 of CNA material.