Questions and Answers
What is the meaning of communication?
Transferring of information from one person to another.
What is the basic aim of communication?
To share, listen, and understand.
Effective communication requires that both parties assign similar interpretations to the message.
True
Which of the following is NOT a requisite skill for effective communication?
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What is active listening?
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What is a key element of the communication process?
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What is the role of the sender in the communication process?
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What does encoding refer to in communication?
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Study Notes
Concept of Communication
- Communication defined as the transfer of information between individuals.
- Derived from the Latin word ‘communicare’ meaning ‘to share’.
- Aims to share, listen, and understand ideas, facts, feelings, and experiences.
Effective Communication
- Achieved when both sender and receiver interpret the message similarly.
- Involves the receiver listening attentively and making the sender feel understood.
Skills for Effective Communication
- Prior knowledge helps the listener form opinions on the topic.
- Clarity and concreteness in message delivery prevent miscommunication.
- Empathy and open-mindedness between parties foster better dialogue.
- Message completeness is essential for understanding.
- Non-verbal communication enhances the spoken message.
- Active listening requires attention and alertness from the listener.
- Feedback from listeners is critical; speakers must seek responses.
Active Listening
- Involves paying full attention, comprehending, and reflecting on what is said.
- Engages both speaker and listener in a meaningful exchange.
Importance of Listening
- Enhances problem-solving capabilities.
- Boosts social skills and empathy.
- Improves information absorption in professional and social settings.
- Fosters stronger relationships and appreciation among individuals.
Process of Communication
- Dynamic framework detailing message transmission between sender and receiver.
- Key elements include:
- Sender: Initiates the communication by formulating the message.
- Encoding: Describes how information is translated into a message format.
- Message: The actual content intended for sharing, which can be verbal or non-verbal.
- Communication Channel: The medium used for delivering the message (oral or written).
Communication Channels
- Messages can be conveyed through speeches, writings, signs, pictures, or symbols depending on the context.
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Description
Explore the fundamental concepts of business communication as outlined in Chapter 5 of the CMA Foundation course. This quiz will test your understanding of the meaning and significance of communication in a business context. Gain insights into effective communication practices essential for professional success.
