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Questions and Answers
What is the average time a person spends communicating on the job?
How many hours a day does the average person spend communicating on the job?
What is the main purpose of communication in business, as mentioned in the text?
Why is it important for a business to have effective communication, according to the text?
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What kind of information does a sales manager need for making decisions, according to the text?
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Why is it important to understand the main elements of communication, according to the text?
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What is a common reason for communication breakdown according to the text?
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What is 'selective exposure' as mentioned in the text?
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Why is it dangerous to rely on oral communication from one level to another in a large business organization?
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Which factor is identified as a significant barrier to effective communication by behavioral scientists?
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What is one of the guidelines for effective communication mentioned in the text?
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What do people tend to do according to selective perception?
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What can lead to costly errors according to the text?
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Why do managers fail to transmit many needed messages according to the text?
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What is the danger of mistaking the message or form of communication for communicating itself?
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What can be interpreted incorrectly?
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Study Notes
Communication in Business
- On average, a person spends 70-80% of their workday communicating.
- The main purpose of communication in business is to inform, persuade, or negotiate.
Importance of Effective Communication
- Effective communication is crucial for a business to achieve its goals, make informed decisions, and resolve problems.
- It helps to prevent misunderstandings, errors, and conflicts.
Decision-Making
- A sales manager needs accurate, timely, and relevant information to make informed decisions.
Understanding Communication Elements
- Understanding the main elements of communication is essential to avoid miscommunication and misunderstandings.
Communication Breakdown
- One common reason for communication breakdown is noise, which can be physical, psychological, or semantic.
- Selective exposure refers to the tendency of individuals to only seek information that supports their existing attitudes and beliefs.
Oral Communication
- Relying solely on oral communication from one level to another in a large business organization can be dangerous, as it can lead to distorted or lost information.
Barriers to Effective Communication
- Behavioral scientists identify language as a significant barrier to effective communication.
Guidelines for Effective Communication
- One guideline for effective communication is to use clear and concise language.
Selective Perception
- People tend to perceive only what they want to perceive, ignoring other information that contradicts their beliefs.
Errors and Mistakes
- Costly errors can result from incomplete or inaccurate information.
- Managers may fail to transmit many needed messages due to incomplete or inaccurate information.
Miscommunication
- Mistaking the message or form of communication for communicating itself can lead to misunderstandings.
- The tone, language, and other non-verbal cues can be interpreted incorrectly, leading to miscommunication.
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Description
Test your knowledge of business communication concepts and the importance of effective communication in the workplace. Explore the different aspects of communication such as listening, speaking, reading, and writing, and understand how they contribute to business success.
