Podcast
Questions and Answers
What is the expectation for Specialists' lunch and breaks?
What is the expectation for Specialists' lunch and breaks?
- One paid 30-60 minute lunch and two paid 15 minute breaks, per 8 hour work day (correct)
- One unpaid 60 minute lunch and one unpaid 15 minute break, per 8 hour work day
- Two paid 30-45 minute breaks, per 8 hour work day
- One paid 45-60 minute lunch and one unpaid 15 minute break, per 8 hour work day
What is the purpose of the five minute comfort break prior to the start of the shift?
What is the purpose of the five minute comfort break prior to the start of the shift?
- To ensure the Specialist is readily available to take calls at the start of their shift (correct)
- To make up for any missed breaks during the work day
- To allow time for personal calls before starting work
- To have a quick break before starting work
What should a Specialist do if they clock in later than scheduled?
What should a Specialist do if they clock in later than scheduled?
- Do nothing as long as they complete their full shift
- Inform the team in the group chat immediately
- Wait until the end of the day and then inform the Direct Supervisor
- Communicate with the Direct Supervisor immediately upon clocking in, and send an email to [email protected] (correct)
What is the expectation regarding logging activity?
What is the expectation regarding logging activity?
What is the expectation regarding engagement?
What is the expectation regarding engagement?
What is the expectation regarding email and chat confirmation?
What is the expectation regarding email and chat confirmation?
What should you do if you need to be away momentarily?
What should you do if you need to be away momentarily?
How should call transfers within the Client Support and Client relation department be handled?
How should call transfers within the Client Support and Client relation department be handled?
How should specialists handle client calls and emails?
How should specialists handle client calls and emails?
What is the requirement for camera usage during virtual meetings?
What is the requirement for camera usage during virtual meetings?
How should scheduled days off be communicated to the management team?
How should scheduled days off be communicated to the management team?
What should your calendar visually represent?
What should your calendar visually represent?
What setup is essential for maintaining an organized and efficient work environment?
What setup is essential for maintaining an organized and efficient work environment?
How should you handle your network connection for work-related activities?
How should you handle your network connection for work-related activities?
What is the requirement for joining calls and trainings?
What is the requirement for joining calls and trainings?
How should all calls within the Client Support and Client relation department be transferred if it's to a department outside of these areas?
How should all calls within the Client Support and Client relation department be transferred if it's to a department outside of these areas?
What is the expected duration for lunch and breaks for Client Support Specialists?
What is the expected duration for lunch and breaks for Client Support Specialists?
What is the purpose of the five-minute comfort break prior to the start of the shift?
What is the purpose of the five-minute comfort break prior to the start of the shift?
How should Specialists communicate if they clock in later than scheduled?
How should Specialists communicate if they clock in later than scheduled?
What is the requirement for email and chat confirmation as per the communication standards?
What is the requirement for email and chat confirmation as per the communication standards?
What is the expectation regarding logging activity as per the performance overview?
What is the expectation regarding logging activity as per the performance overview?
What is required with regard to availability as per the performance overview?
What is required with regard to availability as per the performance overview?
What should you do to communicate your temporary unavailability?
What should you do to communicate your temporary unavailability?
How should call transfers be handled within the Client Support and Client relation department?
How should call transfers be handled within the Client Support and Client relation department?
What is the expectation regarding response to client calls and emails?
What is the expectation regarding response to client calls and emails?
What is required for maintaining an organized and efficient work environment?
What is required for maintaining an organized and efficient work environment?
What should team members utilize their calendars to visually represent?
What should team members utilize their calendars to visually represent?
How should scheduled days off be communicated to the management team?
How should scheduled days off be communicated to the management team?
What is the requirement for camera usage during virtual meetings?
What is the requirement for camera usage during virtual meetings?
What should be done if running late for a meeting?
What should be done if running late for a meeting?
