Podcast
Questions and Answers
What term does DCJ commonly use to refer to the original inhabitants of NSW?
What term does DCJ commonly use to refer to the original inhabitants of NSW?
The Department of Communities and Justice does not acknowledge the importance of Torres Strait Islander people.
The Department of Communities and Justice does not acknowledge the importance of Torres Strait Islander people.
False (B)
Besides Aboriginal people, what other First Nations group does DCJ acknowledge?
Besides Aboriginal people, what other First Nations group does DCJ acknowledge?
Torres Strait Islander people
DCJ is improving how they work with Aboriginal people and communities, informed by lessons of the ______.
DCJ is improving how they work with Aboriginal people and communities, informed by lessons of the ______.
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Match the following terms with their descriptions:
Match the following terms with their descriptions:
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What was Mallary's initial role when assisting the client?
What was Mallary's initial role when assisting the client?
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The client initially needed to move into her house later than the original agreement date.
The client initially needed to move into her house later than the original agreement date.
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What was the first action Mallary took after speaking with the client?
What was the first action Mallary took after speaking with the client?
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Mallary contacted an ______ provider to secure temporary accommodation for the client.
Mallary contacted an ______ provider to secure temporary accommodation for the client.
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How many children did the client have?
How many children did the client have?
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The client was moved to permanent housing within 48 hours.
The client was moved to permanent housing within 48 hours.
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What was the primary reason that Mallary prioritized the client's request?
What was the primary reason that Mallary prioritized the client's request?
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Match the action to the outcome:
Match the action to the outcome:
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Study Notes
Client Service Officer's Role in Urgent Accommodation
- Client needed to move into housing earlier than agreed date.
- Client was a mother with two young children.
- Officer initially spoke to client to understand changed circumstances and the original agreement.
- Officer then spoke to manager to discuss alternatives and prioritize the request due to the urgency associated with the mother and young children needing accommodation.
- Officer contacted an alternative provider for temporary accommodation.
- Officer assisted client complete forms and explained the process.
- Successful resolution resulted in mother and children placed in temporary accommodation within 48 hours.
- Demonstrates proactive approach to resolving urgent client needs.
Prioritization and Communication
- Officer prioritized client request, recognizing the urgent need of the mother and her two young children.
- Importance of communication with managers and alternative providers to expedite the support process.
- Quick actions and clear communication facilitated a swift resolution.
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Description
This quiz explores the critical role of a Client Service Officer in facilitating urgent accommodation for clients in need. It emphasizes the importance of prioritization, communication, and proactive problem-solving, particularly when dealing with vulnerable populations such as mothers with young children. Test your understanding of effective client service in urgent situations.
