Podcast
Questions and Answers
What term does DCJ commonly use to refer to the original inhabitants of NSW?
What term does DCJ commonly use to refer to the original inhabitants of NSW?
- First Nations Peoples
- Aboriginal (correct)
- Torres Strait Islander
- Elders
The Department of Communities and Justice does not acknowledge the importance of Torres Strait Islander people.
The Department of Communities and Justice does not acknowledge the importance of Torres Strait Islander people.
False (B)
Besides Aboriginal people, what other First Nations group does DCJ acknowledge?
Besides Aboriginal people, what other First Nations group does DCJ acknowledge?
Torres Strait Islander people
DCJ is improving how they work with Aboriginal people and communities, informed by lessons of the ______.
DCJ is improving how they work with Aboriginal people and communities, informed by lessons of the ______.
Match the following terms with their descriptions:
Match the following terms with their descriptions:
What was Mallary's initial role when assisting the client?
What was Mallary's initial role when assisting the client?
The client initially needed to move into her house later than the original agreement date.
The client initially needed to move into her house later than the original agreement date.
What was the first action Mallary took after speaking with the client?
What was the first action Mallary took after speaking with the client?
Mallary contacted an ______ provider to secure temporary accommodation for the client.
Mallary contacted an ______ provider to secure temporary accommodation for the client.
How many children did the client have?
How many children did the client have?
The client was moved to permanent housing within 48 hours.
The client was moved to permanent housing within 48 hours.
What was the primary reason that Mallary prioritized the client's request?
What was the primary reason that Mallary prioritized the client's request?
Match the action to the outcome:
Match the action to the outcome:
Flashcards
Aboriginal People
Aboriginal People
The original inhabitants of New South Wales (NSW) in Australia.
Torres Strait Islander People
Torres Strait Islander People
The indigenous people of the Torres Strait Islands, located off the coast of Queensland, Australia.
First Nations People
First Nations People
The collective term for both Aboriginal people and Torres Strait Islander people.
Stolen Generations
Stolen Generations
Signup and view all the flashcards
Department of Communities and Justice
Department of Communities and Justice
Signup and view all the flashcards
Urgent accommodation need
Urgent accommodation need
Signup and view all the flashcards
Understanding the original agreement
Understanding the original agreement
Signup and view all the flashcards
Finding alternatives for accommodation
Finding alternatives for accommodation
Signup and view all the flashcards
Client Service Manager
Client Service Manager
Signup and view all the flashcards
Contacting an alternative provider
Contacting an alternative provider
Signup and view all the flashcards
Forms for temporary accommodation
Forms for temporary accommodation
Signup and view all the flashcards
Filling out the forms
Filling out the forms
Signup and view all the flashcards
Resolving the issue within 48 hours
Resolving the issue within 48 hours
Signup and view all the flashcards
Study Notes
Client Service Officer's Role in Urgent Accommodation
- Client needed to move into housing earlier than agreed date.
- Client was a mother with two young children.
- Officer initially spoke to client to understand changed circumstances and the original agreement.
- Officer then spoke to manager to discuss alternatives and prioritize the request due to the urgency associated with the mother and young children needing accommodation.
- Officer contacted an alternative provider for temporary accommodation.
- Officer assisted client complete forms and explained the process.
- Successful resolution resulted in mother and children placed in temporary accommodation within 48 hours.
- Demonstrates proactive approach to resolving urgent client needs.
Prioritization and Communication
- Officer prioritized client request, recognizing the urgent need of the mother and her two young children.
- Importance of communication with managers and alternative providers to expedite the support process.
- Quick actions and clear communication facilitated a swift resolution.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
