Online Community and Client Service Quiz
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Questions and Answers

What is the definition of social media according to Kaplan and Haenlein?

  • A group of Internet-based applications that focus on Web 1.0 technologies.
  • An online tool for personal communication via email.
  • A platform for sharing only professionally generated content.
  • A group of Internet-based applications that allow the creation and exchange of user-generated content. (correct)

    • How do communities and individuals express their ideas in the digital age?

  • Through physical newspapers.
  • By sending telegraphs.
  • By using social networking sites. (correct)
  • By sending letters via post.

    • What is one of the main aspects of social media in terms of communication?

  • It only allows professional content sharing.
  • It restricts interaction to a small group of individuals.
  • It enables the creation and exchange of user-generated content. (correct)
  • It inhibits users from generating their own content.

    • Why is social media considered significant in the context of globalization?

    <p>Because it facilitates the sharing of diverse cultural perspectives.</p> Signup and view all the answers

    How do social networking sites contribute to connecting individuals globally?

    <p>By enabling the sharing of ideas across borders and cultures.</p> Signup and view all the answers

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