Online Community and Client Service Quiz

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EfficientTungsten
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What is the definition of social media according to Kaplan and Haenlein?

A group of Internet-based applications that allow the creation and exchange of user-generated content.

How do communities and individuals express their ideas in the digital age?

By using social networking sites.

What is one of the main aspects of social media in terms of communication?

It enables the creation and exchange of user-generated content.

Why is social media considered significant in the context of globalization?

Because it facilitates the sharing of diverse cultural perspectives.

How do social networking sites contribute to connecting individuals globally?

By enabling the sharing of ideas across borders and cultures.

Explore the benefits of online communities in connecting people with similar interests or experiences, as well as the importance of client service interactions for brand building. Learn about the wide-scale contact opportunities provided by online platforms.

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