Podcast
Questions and Answers
Who receives investigation reports involving the City Manager, City Clerk, City Solicitor and Accountability Officers?
Who receives investigation reports involving the City Manager, City Clerk, City Solicitor and Accountability Officers?
Who ensures that complaint investigation results are communicated in writing to the parties?
Who ensures that complaint investigation results are communicated in writing to the parties?
Who oversees external consultants for investigations involving the City Manager, City Clerk and City Solicitor?
Who oversees external consultants for investigations involving the City Manager, City Clerk and City Solicitor?
Who receives and assesses complaints involving Accountability Officers?
Who receives and assesses complaints involving Accountability Officers?
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Who determines, where appropriate, corrective actions based on investigation findings?
Who determines, where appropriate, corrective actions based on investigation findings?
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Who transmits investigation reports undertaken by external consultants to City Council?
Who transmits investigation reports undertaken by external consultants to City Council?
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Who receives and assesses the merits of a complaint involving Deputy City Managers and Division Heads?
Who receives and assesses the merits of a complaint involving Deputy City Managers and Division Heads?
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Who ensures that complaint settlements, remedies, and corrective actions are implemented?
Who ensures that complaint settlements, remedies, and corrective actions are implemented?
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What is the responsibility of All Toronto Public Service Supervisors/Managers/Directors?
What is the responsibility of All Toronto Public Service Supervisors/Managers/Directors?
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Who transmits investigation reports undertaken by external consultants to City Council where required?
Who transmits investigation reports undertaken by external consultants to City Council where required?
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What is the responsibility of the People & Equity Division?
What is the responsibility of the People & Equity Division?
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Who ensures that staff are held accountable for their responsibilities under the policy and have the appropriate knowledge and skills to meet their obligations?
Who ensures that staff are held accountable for their responsibilities under the policy and have the appropriate knowledge and skills to meet their obligations?
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Who is responsible for providing leadership in creating and maintaining discrimination-free, harassment-free, and respectful workplaces?
Who is responsible for providing leadership in creating and maintaining discrimination-free, harassment-free, and respectful workplaces?
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Who addresses service delivery contract non-compliance/breaches related to harassment and/or discrimination in consultation with the City Solicitor?
Who addresses service delivery contract non-compliance/breaches related to harassment and/or discrimination in consultation with the City Solicitor?
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What is the responsibility of employees under this policy?
What is the responsibility of employees under this policy?
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Who makes training available for TPS management and employees on the Human Rights and Anti-Harassment/Discrimination Policy, Program and related legislative obligations?
Who makes training available for TPS management and employees on the Human Rights and Anti-Harassment/Discrimination Policy, Program and related legislative obligations?
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Study Notes
City Council Responsibilities
- Receives investigation reports involving the City Manager, City Clerk, City Solicitor, and Accountability Officers
- Receives recommendations from the City Manager related to complaint resolution for investigations involving Deputy City Managers
- Ensures complaint investigation results are communicated in writing to the parties
- Determines, where appropriate, corrective actions based on investigation findings
Integrity Commissioner Responsibilities
- Receives and assesses complaints involving the City Manager, City Solicitor, and City Clerk
- Oversees external consultants for investigations involving the City Manager, City Clerk, and City Solicitor
- Transmits investigation reports undertaken by external consultants to City Council where required
City Clerk Responsibilities
- Receives and assesses complaints involving Accountability Officers
- Oversees external consultants for investigations involving Accountability Officers
- Transmits investigation reports undertaken by external consultants to City Council where required
City Manager Responsibilities
- Receives and assesses the merits of a complaint involving Deputy City Managers and Division Heads
- Transmits investigation reports undertaken by an external consultant in relation to complaints involving Accountability Officers to City Council
- Makes recommendations to City Council about complaint remedies/corrective actions regarding Deputy City Managers
- Implements appropriate complaint remedies involving Division Head investigations
Deputy City Managers and Division Heads Responsibilities
- Provides leadership in creating and maintaining discrimination-free, harassment-free, and respectful workplaces
- Receives investigation reports and makes final decisions about corrective actions
- Communicates final decisions about corrective actions and the disposition of a complaint in writing to the parties
- Ensures resource availability and effective implementation of complaint settlements, remedies, and corrective actions
- Ensures staff are held accountable for their responsibilities under the policy and have the appropriate knowledge and skills to meet their obligations
All Toronto Public Service Supervisors/Managers/Directors Responsibilities
- Ensures divisional employment and service policy, program development, and implementation are inclusive and provide accommodation as required
- Models respectful behavior and addresses incivility
- Completes human rights training and ensures employees receive information and instruction on the Policy and Complaint Procedures
- Posts the current version of the Policy and Complaint Procedures in all work locations
- Addresses complaints/incidents of harassment/discrimination/reprisal when raised directly by employees or referred by the HRO
- Ensures complaints/incidents are addressed in a timely manner and investigation results letters are provided to parties
- Ensures the signed copy of the Declaration of Compliance is included in all City contracts, service agreements, Letters of Understanding, and Permits
People & Equity Division Responsibilities
- Removes barriers in employment policies and practices that may have the effect of discriminating against protected groups/individuals
- Works with the HRO to ensure harassment/discrimination advice to divisions is consistent with the policy and procedures
- Supports division management in addressing accommodation, harassment, and discrimination issues
- Works with divisions to ensure complainants/respondents receive investigation results from division-led investigations in writing
- Works with divisions to determine, where necessary, appropriate corrective actions to address policy breaches
- Makes training available for TPS management and employees on the Human Rights and Anti-Harassment/Discrimination Policy, Program, and related legislative obligations
Employee Responsibilities
- Ensures behavior is civil and respectful in relation to all employment/service provision activities
- Reports non-Code workplace harassment experienced or witnessed to division management
- Reports Code-related harassment, discrimination, reprisal experienced and/or witnessed to management and/or the HRO
- Documents details of harassment and discrimination that are experienced or witnessed
- Provides complaint details in writing using the Employee Harassment/Discrimination Complaint Form when requested
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Description
This quiz covers the roles and responsibilities of the City Council and Integrity Commissioner in investigating and resolving complaints, including receiving reports and making recommendations. It also touches on the communication of investigation results and determining corrective actions.
