Podcast
Questions and Answers
What does Cintas call its employees?
What does Cintas call its employees?
Partner
What is the resource where you can look up current customer invoices?
What is the resource where you can look up current customer invoices?
One customer
What is the URL for Cintas intranet?
What is the URL for Cintas intranet?
home.cintas.com and cintas1.sharepoint.com/sites/intranet
What resource allows employees to enroll in benefits and manage 401k?
What resource allows employees to enroll in benefits and manage 401k?
What does TOD stand for in the context of Cintas?
What does TOD stand for in the context of Cintas?
What is the purpose of Cliqbook & Concur?
What is the purpose of Cliqbook & Concur?
What does NBA refer to in Cintas terminology?
What does NBA refer to in Cintas terminology?
What software allows Cintas to track customer and business interactions?
What software allows Cintas to track customer and business interactions?
What is the definition of a Renewal in Cintas terms?
What is the definition of a Renewal in Cintas terms?
What book are all partners required to read during orientation?
What book are all partners required to read during orientation?
What makes up Cintas' corporate culture?
What makes up Cintas' corporate culture?
What division within Cintas specializes in uniform rental?
What division within Cintas specializes in uniform rental?
What does FAS stand for?
What does FAS stand for?
What services does Cintas' Fire division provide?
What services does Cintas' Fire division provide?
What does the Day indicate in Cintas terminology?
What does the Day indicate in Cintas terminology?
What is a Route in the context of Cintas?
What is a Route in the context of Cintas?
What does PRC stand for?
What does PRC stand for?
What does UNI refer to?
What does UNI refer to?
What does FS stand for in Cintas terminology?
What does FS stand for in Cintas terminology?
What is a Cleanroom in terms of Cintas services?
What is a Cleanroom in terms of Cintas services?
What does AWV stand for?
What does AWV stand for?
What is the market development representative (MDR) responsible for?
What is the market development representative (MDR) responsible for?
What is the role of a New Account Coordinator (NAC)?
What is the role of a New Account Coordinator (NAC)?
What does SSR stand for?
What does SSR stand for?
What is the role of a General Manager (GM) in Cintas?
What is the role of a General Manager (GM) in Cintas?
What does GVP stand for?
What does GVP stand for?
What is the role of a Major Account Manager (MAM)?
What is the role of a Major Account Manager (MAM)?
What does Service Manager do at Cintas?
What does Service Manager do at Cintas?
What is the role of a Service Supervisor?
What is the role of a Service Supervisor?
Study Notes
Cintas Sales Terminology Overview
- Partner: Refers to all Cintas employees, emphasizing teamwork towards shared goals.
- One Customer: Resource for looking up current customer invoices.
- Intranet: Accessible via home.cintas.com; features news, announcements, events, and popular links.
- Partner Connect: Platform for managing training, benefits, 401k, pay stubs, and personal information.
- TOD (Training on Demand): Online courses available through Partner Connect.
- Cliqbook & Concur: Tools for completing expense reports.
- NBA (New Business Automation): Process for submitting new account paperwork.
- SAP: Software for tracking customer and business interactions.
- Renewal: Process when a current customer resigns a Cintas agreement.
- The Spirit is the Difference: Required reading for all partners, defining corporate culture and objectives.
Corporate Culture and Divisions
- Corporate Culture: Defined by three components: principle objective, corporate character, and management systems.
- Rental: Division focusing on uniform rental, laundering, and facility services.
- FAS (First Aid and Safety): Specializes in first aid supplies, AEDs, and safety training.
- Fire: Provides fire-related services like extinguisher maintenance.
- Facility Services (FS): Non-garment products including floor mats and bathroom supplies.
- Cleanroom: Locations offering rental services for contamination-controlled environments.
Customer Service and Routes
- Day: Indicates the weekly service day for rental customers, numbered 1-5.
- Route: Group of customers serviced by the same Sales Service Representative (SSR), often in close geographic proximity.
- PRC (Personal Route Computer): Tool used by sales representatives for customer service.
Sales and Management Titles
- UNI (Uniform Items): Pertains to uniform products.
- MDR (Market Development Rep): Sales rep focused on expanding products and services for existing clients.
- NAC / NAI (New Account Coordinator): Responsible for entering new accounts and tracking sales.
- SSR (Service Sales Representative): Key customer-facing role delivering products and services.
- GM (General Manager): In charge of a Cintas business unit or location.
- GVP (Group Vice President): Oversees geographic operations and reports from local general managers.
- MAM (Major Account Manager): Manages high-profile accounts within those services.
Management Roles
- Service Manager: Oversees a team of SSRs to ensure quality service delivery.
- Service Supervisor: Supports the service manager in supervising SSRs and operations.
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Description
Test your knowledge of essential sales terminology used at Cintas. This quiz covers key terms and definitions that are vital for understanding the company's structure and resources. Perfect for employees looking to familiarize themselves with Cintas-specific language.
