Cintas Sales Terminology Flashcards

Questions and Answers

What does Cintas call its employees?

Partner

What is the resource where you can look up current customer invoices?

One customer

What is the URL for Cintas intranet?

home.cintas.com and cintas1.sharepoint.com/sites/intranet

What resource allows employees to enroll in benefits and manage 401k?

Partner Connect Signup and view all the answers

What does TOD stand for in the context of Cintas?

Training on Demand Signup and view all the answers

What is the purpose of Cliqbook & Concur?

Resource to complete expense report Signup and view all the answers

What does NBA refer to in Cintas terminology?

New Business Automation Signup and view all the answers

What software allows Cintas to track customer and business interactions?

SAP Signup and view all the answers

What is the definition of a Renewal in Cintas terms?

Current customer resigning a Cintas agreement Signup and view all the answers

What book are all partners required to read during orientation?

The Spirit is the Difference Signup and view all the answers

What makes up Cintas' corporate culture?

Principle objective, corporate character, and management systems Signup and view all the answers

What division within Cintas specializes in uniform rental?

Rental Signup and view all the answers

What does FAS stand for?

First Aid and Safety Signup and view all the answers

What services does Cintas' Fire division provide?

Fire-related services such as extinguisher upkeep and restaurant suppression systems Signup and view all the answers

What does the Day indicate in Cintas terminology?

The day of the week that a customer is serviced as indicated by the numbers 1-5 Signup and view all the answers

What is a Route in the context of Cintas?

A collective group of customers serviced by the same SSR Signup and view all the answers

What does PRC stand for?

Personal Route Computer Signup and view all the answers

What does UNI refer to?

Uniform items Signup and view all the answers

What does FS stand for in Cintas terminology?

Facility Services Signup and view all the answers

What is a Cleanroom in terms of Cintas services?

Locations that provide rental services for contamination controlled environments Signup and view all the answers

What does AWV stand for?

Average Weekly Volume Signup and view all the answers

What is the market development representative (MDR) responsible for?

Adding products and services to existing customers Signup and view all the answers

What is the role of a New Account Coordinator (NAC)?

Responsible for keying new accounts and tracking sales funnels Signup and view all the answers

What does SSR stand for?

Service Sales Representative Signup and view all the answers

What is the role of a General Manager (GM) in Cintas?

In charge of a business unit/location Signup and view all the answers

What does GVP stand for?

Group Vice President Signup and view all the answers

What is the role of a Major Account Manager (MAM)?

Oversees a grouping of high profile accounts Signup and view all the answers

What does Service Manager do at Cintas?

Oversees a team of SSRs Signup and view all the answers

What is the role of a Service Supervisor?

Cintas supervisor who is over a team of SSRs Signup and view all the answers

Study Notes

Cintas Sales Terminology Overview

Partner: Refers to all Cintas employees, emphasizing teamwork towards shared goals.
One Customer: Resource for looking up current customer invoices.
Intranet: Accessible via home.cintas.com; features news, announcements, events, and popular links.
Partner Connect: Platform for managing training, benefits, 401k, pay stubs, and personal information.
TOD (Training on Demand): Online courses available through Partner Connect.
Cliqbook & Concur: Tools for completing expense reports.
NBA (New Business Automation): Process for submitting new account paperwork.
SAP: Software for tracking customer and business interactions.
Renewal: Process when a current customer resigns a Cintas agreement.
The Spirit is the Difference: Required reading for all partners, defining corporate culture and objectives.

Corporate Culture and Divisions

Corporate Culture: Defined by three components: principle objective, corporate character, and management systems.
Rental: Division focusing on uniform rental, laundering, and facility services.
FAS (First Aid and Safety): Specializes in first aid supplies, AEDs, and safety training.
Fire: Provides fire-related services like extinguisher maintenance.
Facility Services (FS): Non-garment products including floor mats and bathroom supplies.
Cleanroom: Locations offering rental services for contamination-controlled environments.

Customer Service and Routes

Day: Indicates the weekly service day for rental customers, numbered 1-5.
Route: Group of customers serviced by the same Sales Service Representative (SSR), often in close geographic proximity.
PRC (Personal Route Computer): Tool used by sales representatives for customer service.

Sales and Management Titles

UNI (Uniform Items): Pertains to uniform products.
MDR (Market Development Rep): Sales rep focused on expanding products and services for existing clients.
NAC / NAI (New Account Coordinator): Responsible for entering new accounts and tracking sales.
SSR (Service Sales Representative): Key customer-facing role delivering products and services.
GM (General Manager): In charge of a Cintas business unit or location.
GVP (Group Vice President): Oversees geographic operations and reports from local general managers.
MAM (Major Account Manager): Manages high-profile accounts within those services.

Management Roles

Service Manager: Oversees a team of SSRs to ensure quality service delivery.
Service Supervisor: Supports the service manager in supervising SSRs and operations.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge of essential sales terminology used at Cintas. This quiz covers key terms and definitions that are vital for understanding the company's structure and resources. Perfect for employees looking to familiarize themselves with Cintas-specific language.