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Characteristics of Incivility in Communication
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Characteristics of Incivility in Communication

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Questions and Answers

What is one strategy of invalidation demonstrated by Milly's actions towards Willy?

  • Empathy
  • Validation
  • Support
  • Projection (correct)

    • Negative feedback in professional contexts is always invalidating.

    False

    What behavior does Milly exhibit when she says, 'it’s in the course materials'?

    Deflection or avoidance

    The two individuals in the taxi are named _______ and _______.

    <p>Mary, Tammy</p> Signup and view all the answers

    Which of the following statements illustrates the strategy of generalization?

    <p>Mary claims Terry is so dumb and irresponsible.</p> Signup and view all the answers

    Match the following strategies of invalidation with their definitions:

    <p>Projection = Placing responsibility for emotions on another Judgement = Negative evaluation inappropriately assigned Generalisation = Exaggeration of a small event into a larger truth Deflection = Avoiding the main issue or responsibility</p> Signup and view all the answers

    Milly consistently delivers teaching materials to Willy on time.

    <p>False</p> Signup and view all the answers

    What kind of language does Mary use to describe Terry?

    <p>Negative evaluative lexis</p> Signup and view all the answers

    What does oppositional literacy refer to?

    <p>The ability to engage with and represent opponents' arguments fairly</p> Signup and view all the answers

    Civility in discourse allows participants to change their opinions.

    <p>True</p> Signup and view all the answers

    What is the negative effect of treating a change of opinion as contemptible?

    <p>It reduces the possibility of a meeting of minds.</p> Signup and view all the answers

    The concept of __________ allows individuals to respectfully engage with opposing viewpoints.

    <p>oppositional literacy</p> Signup and view all the answers

    Match the characteristics of incivility with their definitions:

    <p>Low oppositional literacy = Inability to engage fairly with opposing arguments Change of opinion condemnation = Treating changed opinions as contemptible Excessive persuasion = Overly aggressive attempts to convince others</p> Signup and view all the answers

    What aspect of discourse is highlighted as important for civil engagement?

    <p>Providing space to change opinions</p> Signup and view all the answers

    The ability to change one's opinion is viewed negatively in a civil discourse environment.

    <p>False</p> Signup and view all the answers

    Why is it important for people to have the right to be wrong in discussions?

    <p>It promotes open dialogue and understanding.</p> Signup and view all the answers

    What is one effect of invalidation on individuals?

    <p>Low self-esteem</p> Signup and view all the answers

    All acts of invalidation are easy to identify.

    <p>False</p> Signup and view all the answers

    What is a strategy used in invalidation?

    <p>Creating uncertainty</p> Signup and view all the answers

    Willy is a research student who teaches a course on _____ to MA students.

    <p>Civil Engineering Ethics</p> Signup and view all the answers

    Match the strategies of invalidation with their descriptions:

    <p>Creating uncertainty = Keeping others in a constant state of uncertainty Projection = Attributing one's own feelings to others Unwarranted Judgement = Making evaluations without sufficient evidence Generalizations = Making broad claims based on limited evidence</p> Signup and view all the answers

    What does the term 'judicial temperament' refer to?

    <p>The ability to manage court dynamics</p> Signup and view all the answers

    Invalidation can only occur in overt ways.

    <p>False</p> Signup and view all the answers

    Who is the invalidator in Willy's scenario?

    <p>Milly</p> Signup and view all the answers

    Which of the following topics is NOT discussed in the provided references?

    <p>The impact of social media on youth</p> Signup and view all the answers

    Spencer-Oatey examines the concept of rapport in intercultural communication.

    <p>True</p> Signup and view all the answers

    What is the primary focus of Spencer-Oatey's 2005 publication regarding (im)politeness?

    <p>(Im)politeness, face, and perceptions of rapport</p> Signup and view all the answers

    Oz, Zheng, and Chen's 2018 study compares incivility, impoliteness, and the democratic potential of __________ media.

    <p>social</p> Signup and view all the answers

    Match the following authors with their contributions:

    <p>Kensky, K. = Analysis of incivility in campaign tweets McKeown, J. = Socio-pragmatic influence on workplace email Papacharissi, Z. = Civility in online political discussions Spencer-Oatey, H.D.M. = Management of rapport in intercultural communication</p> Signup and view all the answers

    What is a common theme found in Spencer-Oatey's works?

    <p>Management of rapport and relationships</p> Signup and view all the answers

    The 2014 study by Meltzer and Hoover focuses on incivility in social media discourse.

    <p>False</p> Signup and view all the answers

    What effect does workplace bullying have according to Park and Masakatsu (2017)?

    <p>Engagement and health impacts</p> Signup and view all the answers

    Who authored the book 'Nasty People'?

    <p>J. Carter</p> Signup and view all the answers

    The journal article by Tuckey in 2014 discusses the consequences of workplace harassment.

    <p>True</p> Signup and view all the answers

    What is the primary focus of the book 'Rude Democracy' by S. Herbst?

    <p>Civility and incivility in American politics.</p> Signup and view all the answers

    The book 'Understanding Everyday Incivility' is authored by __________.

    <p>Lane S</p> Signup and view all the answers

    Match the following authors with their respective works:

    <p>M. Adler = How to Speak; How to Listen K. Jamieson = The Oxford Handbook of Political Communication D. Webb = The Original Meaning of Civility C.E. Enomoto = Culture and Plane Crashes</p> Signup and view all the answers

    Study Notes

    Characteristics of Incivility

    • Low Oppositional Literacy: The ability to fairly engage with opposing arguments is lacking; twisting others' words undermines productive discourse.
    • Change of Opinion Condemnation: Civil discourse allows participants the freedom to change opinions without facing contempt or excessive persuasion.
    • Reduction of Meeting of Minds: Discourse where changing opinions invites scorn limits the potential for mutual understanding.
    • Right to be Wrong: Individuals have the right to hold incorrect beliefs and evolve their viewpoints.

    Invalidation

    • (Im)politeness vs. Invalidation: While rudeness is noticeable, invalidation can be subtle and deeply impactful, leading to self-esteem and mental health issues.
    • Intentional Invalidation: Actions aimed at undermining another person's perspective can create a toxic environment.
    • Psychological Effects: Invalidation can manifest as low self-esteem, depression, and a sense of unease.

    Strategies of Invalidation

    • Creating Uncertainty: Keeping individuals unsure through ambiguous answers or withholding information generates confusion.
    • Projection: Blaming others for one's feelings, suggesting that their actions are the source of personal emotions.
    • Unwarranted Judgment: Offering negative evaluations that are not necessary or appropriate for the context, especially in professional settings.
    • Generalizations: Exaggerating a minor error into a broader negative judgment that targets an individual's self-worth.

    Real-world Example of Invalidation

    • A research student, Willy, faces obstacles from Milly, a professor, who fails to provide course materials and responds dismissively, creating a hostile interaction.
    • Repetitive Dismissals: Milly repeatedly deflects Willy's requests with vague assertions, intensifying his feelings of invalidation.

    Importance of Judicial Temperament

    • Discussing judicial temperament highlights its influence on courtroom dynamics and how it can either foster or hinder respectful discourse among participants.

    Constructive Dialogue

    • Encouraging constructive exchanges involves rewriting conversations to prioritize collaboration and understanding rather than confrontation.

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    Related Documents

    (In)civility (In)validation Bullying.pdf

    Description

    This quiz explores the various characteristics of incivility, focusing on aspects such as low oppositional literacy. It delves into the implications of how arguments are represented and engaged in discourse, shedding light on effective communication practices.

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