Chapter 5 - Motivation and Emotions Quiz

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Questions and Answers

What is consumer involvement?

  • The specific psychobiological reactions a consumer experiences during shopping
  • The degree of personal relevance a consumer finds in a particular product category (correct)
  • The emotional attachment a consumer has to a product
  • The situational interest a consumer has in making an immediate purchase

Which type of involvement describes consumers with a very high interest in a particular product category?

  • Shopping involvement
  • Situational involvement
  • Emotional involvement
  • Product involvement (correct)

What does the cognitive appraisal theory propose?

  • Specific types of appraisals can be linked to specific types of emotions (correct)
  • Consumers always make rational decisions based on cognitive appraisals
  • Emotions always precede cognitive appraisals in consumer behavior
  • Cognitive appraisals have no impact on consumer emotions

What are mood-congruent judgments influenced by?

<p>Consumer mood (D)</p> Signup and view all the answers

Which type of appraisal can evoke emotions related to fairness and justice?

<p>Equity appraisal (C)</p> Signup and view all the answers

Which type of measure asks respondents to rate their emotional states on a scale?

<p>'PANAS' self-report measure (D)</p> Signup and view all the answers

What is the term for the inner reasons behind human actions?

<p>Motivations (C)</p> Signup and view all the answers

Which need in Maslow's hierarchy focuses on basic survival like food and shelter?

<p>Physiological (C)</p> Signup and view all the answers

What type of motivation involves the drive to acquire products for utilitarian purposes?

<p>Utilitarian motivation (D)</p> Signup and view all the answers

Which theory describes consumers as addressing prioritized needs from basic survival to personal fulfilment?

<p>Maslow's hierarchy of needs (A)</p> Signup and view all the answers

In Maslow's hierarchy of needs, which level involves the need to be recognized as a person of worth?

<p>Esteem (B)</p> Signup and view all the answers

What state is described as the body naturally reacting to maintain normal bloodstream?

<p>Homeostasis (C)</p> Signup and view all the answers

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