Podcast
Questions and Answers
What is one of the key aspects of upholding ethical standards in tourism?
What is one of the key aspects of upholding ethical standards in tourism?
What is the term for guides who volunteer for a small museum?
What is the term for guides who volunteer for a small museum?
Who is considered the world's first travel writer and the Father of History?
Who is considered the world's first travel writer and the Father of History?
During which era did tourism flourish with tour guides sharing discoveries and observations?
During which era did tourism flourish with tour guides sharing discoveries and observations?
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What is the Greek term for leaders or guides?
What is the Greek term for leaders or guides?
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During which era did the first travelers emerge, and the first tour guiding originate?
During which era did the first travelers emerge, and the first tour guiding originate?
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What was the primary role of guides during the Middle Ages?
What was the primary role of guides during the Middle Ages?
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What was the main reason for the decline in travel during the Middle Ages?
What was the main reason for the decline in travel during the Middle Ages?
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What type of journeys were most common during the Middle Ages?
What type of journeys were most common during the Middle Ages?
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How were guides recognized during the Middle Ages?
How were guides recognized during the Middle Ages?
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What was a unique aspect of a guide's role during the Middle Ages?
What was a unique aspect of a guide's role during the Middle Ages?
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Why were guides highly compensated during the Middle Ages?
Why were guides highly compensated during the Middle Ages?
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What is the primary role of a tour guide?
What is the primary role of a tour guide?
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What type of tour guide is employed by the government?
What type of tour guide is employed by the government?
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What is an advantage of hiring driver-guides for tour companies?
What is an advantage of hiring driver-guides for tour companies?
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What type of tour guide is likely to be freelancers?
What type of tour guide is likely to be freelancers?
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What is a characteristic of a driver guide's vehicle?
What is a characteristic of a driver guide's vehicle?
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What do driver guides do simultaneously?
What do driver guides do simultaneously?
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What type of tourists arrive in large groups and generate a large volume of business?
What type of tourists arrive in large groups and generate a large volume of business?
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What is a consequence of mass tourism on local regions?
What is a consequence of mass tourism on local regions?
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Why do people choose group travel?
Why do people choose group travel?
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What is a characteristic of charter tourists?
What is a characteristic of charter tourists?
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What is the impact of mass tourism on local economies?
What is the impact of mass tourism on local economies?
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Why is it important for tour guides to understand the impact of mass tourism?
Why is it important for tour guides to understand the impact of mass tourism?
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What should visitors be reminded to do to maintain the region's environment?
What should visitors be reminded to do to maintain the region's environment?
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What is the second 'sin' of service as applied to guiding?
What is the second 'sin' of service as applied to guiding?
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What is the first question a guide should ask when handling customer complaints?
What is the first question a guide should ask when handling customer complaints?
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What is the recommended reporting time for guides before the tour's departure?
What is the recommended reporting time for guides before the tour's departure?
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What is the first 'commandment' of tour guiding?
What is the first 'commandment' of tour guiding?
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What is the most difficult circumstance in tour guiding?
What is the most difficult circumstance in tour guiding?
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Study Notes
Types of Tourists
- Charter tourists: arrive in large groups, demand impersonal and standardized services, and have a significant impact on the local region.
- Mass tourists: concerned with having Western-style amenities, which can strain local economies, environments, and cultures.
Impact of Mass Tourism
- Contributes to the eradication of the region's unique lifestyle.
- Places an undue strain on local economies, environments, and cultures.
- Creates stressful contacts between hosts and guests.
Group Travelers
- Can be classified into various types based on their interests, motivations, and the nature of their group.
- Primary reasons for choosing group travel: comfort, safety, education, economy, and companionship.
Ethical Standards for Tour Guides
- Respect local customs, traditions, and sensitivities.
- Promote responsible and sustainable tourism practices.
History of Tour Guiding
- Ancient Middle Ages: tour guides played a significant role in facilitating travel and exploration.
- Renaissance & Grand Tour: tourism flourished, with guides sharing discoveries and observations.
- Modern Age: docents are guides who volunteer for a small museum.
Types of Tour Guides
- Urban/City Tour Guides: tell the story of a city or region, often freelancers who contract their work on a tour-by-tour basis.
- Government Guides: employed by the local or national government to show the nation's most important histories, cultural and political policies to visitors.
- Driver Guides: conduct tours while driving motor coaches, vans, or cars, providing a more personalized service.
Ten Commandments of Tour Guiding
- Smile
- Dress properly
- Be patient
- Be ready
- Be friendly and courteous
- Be calm and positive
- Be prepared
- Study your people
- Protect other suppliers
- Be understanding, but firm
Seven Sins of Service as Applied to Guiding
- Treating customers with apathy
- Brushing customers off
- Being cold to customers
- Treating customers with arrogance
- Working like a robot
- Getting hung up on the rule book
- Giving customers "the run-around"
Handling Difficult Situations
- Safety issues: medical emergencies and motor coach breakdowns
- Handling complaints requires patience and diplomacy
- Guides should ask themselves: what exactly is the complaint, is it valid, and can it be resolved easily?
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Description
Explore the evolution of tour guiding from ancient times to the modern age, including the contributions of Herodotus, the father of history. Learn about the different periods, including the Middle Ages, Renaissance, and Grand Tour. Discover the role of docents in museums around the world.
