Chapter 1 - Civil Communication Flashcards

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Questions and Answers

What is civility?

The choice we make to consider others' thoughts and feelings (correct)

The choice to ignore others' feelings

A system of rules

A form of impersonal communication

What defines civil communication?

Communication on the basis of respect, restraint, and responsibility (correct)

Communication based solely on personal feelings

Communication that is often rude

Communication that ignores the audience

What are deontological ethics?

Ethics concerning principles, rules, and duties

What do consequentialist ethics examine?

The relationship between the ends and means Signup and view all the answers

Define ethics.

A system of standards that defines what behaviors are 'right' or 'good' Signup and view all the answers

What are symbols in communication?

Words that stand for tangible objects or abstract concepts Signup and view all the answers

What is a transaction in the context of communication?

The simultaneous connection between individuals in face-to-face conversation Signup and view all the answers

What does the process of communication refer to?

Ongoing and continuous interaction Signup and view all the answers

Define intrapersonal communication.

Communication that takes place within us Signup and view all the answers

What is self-talk?

Communication within us about ourselves Signup and view all the answers

What are parts of communication?

Types, models, principles, and contexts of communication Signup and view all the answers

What is the role of feedback in communication?

The response to a sender's message Signup and view all the answers

Define noise in the context of communication.

Any force that can interfere with the communication process Signup and view all the answers

What does context refer to in communication?

The environment surrounding communication Signup and view all the answers

What is workplace incivility?

Rude, discourteous, and disrespectful behaviors at work Signup and view all the answers

What does agonism entail?

A ritualistic form of insult and nonliteral fighting Signup and view all the answers

Communication is a reversible process.

False Signup and view all the answers

What are the three communication facts?

Communication is ongoing, irreversible, and inevitable Signup and view all the answers

Study Notes

Civility and Civil Communication

Civility involves considering others' thoughts and feelings during communication and behavior.
Civil communication is characterized by respect, restraint, and responsibility in interactions.

Ethical Theories

Deontological ethics focus on principles, rules, and duties concerning ethical behavior.
Consequentialist ethics assess the relationship between outcomes and the means used to achieve them.

Understanding Ethics

Ethics encompasses a system of standards that define right and good behavior, guiding choices in communication.

Communication Fundamentals

Symbols represent tangible objects or abstract concepts, fundamental to conveying meaning.
Communication is an ongoing, continuous process aimed at creating and sharing meaning.

Types of Communication

Intrapersonal communication occurs internally through self-talk and internal dialogues.
Interpersonal communication involves two or more people in a relationship that affects behavior mutually.
Impersonal communication treats others as objects or roles, lacking personal engagement.
Personal communication is based on uniqueness and individual interactions.
Small group communication involves a few individuals (typically 3-12) interacting towards a common goal.
Public communication transmits messages from a speaker to an audience.
Mediated communication uses technology to convey messages (e.g. TV, Internet).

Communication Models

Communication models illustrate the key components of communication and their interrelations.
Action and interaction feedback models incorrectly depict communication as a one-way process.
The transactional model demonstrates two-way communication, emphasizing shared influence.

Message Delivery

The sender transmits thoughts, feelings, or ideas to a receiver, who interprets and responds to the message.
Encoding transforms thoughts into symbols (words and nonverbal cues), while decoding interprets the message.
A message comprises the information conveyed, utilizing both verbal and nonverbal communication.
Feedback is the receiver's response to the sender, indicating if the message was understood as intended.

Communication Mechanics

The channel refers to the medium through which a message travels between sender and receiver.
Noise represents any interference that disrupts the communication process.

Context and Culture

Context includes the physical environment, situational factors, and shared cultural elements that affect communication.
Culture is characterized by shared assumptions, values, and beliefs of a group, shaping communication styles.
Contexts of communication include cultural, workplace, and gender influences.

Workplace Behavior

Workplace incivility involves rude, disrespectful behaviors that disregard others.
Gender influences communication based on environmental and socially constructed perceptions of similarities and differences.

Agonism

Agonism is a form of nonliteral combat characterized by ritualistic insults and playful exchanges.

Key Communication Facts

Communication is irreversible, ongoing, and inevitable, underscoring its significance in human interaction.

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Description

Test your knowledge with these flashcards focused on the concepts of civility, civil communication, and deontological ethics from Chapter 1. Enhance your understanding of respectful and responsible communication practices. Ideal for students aiming to grasp the foundational elements of civil discourse.