Podcast
Questions and Answers
What role does paralanguage play in communication?
What role does paralanguage play in communication?
Which factor can influence the clarity of a voice?
Which factor can influence the clarity of a voice?
How can tone affect spoken communication?
How can tone affect spoken communication?
What is intonation primarily associated with in speech?
What is intonation primarily associated with in speech?
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Why is a clear and pleasant voice important for certain jobs?
Why is a clear and pleasant voice important for certain jobs?
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What is the consequence of lacking modulation in tone during speech?
What is the consequence of lacking modulation in tone during speech?
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What can a cough convey in terms of communication?
What can a cough convey in terms of communication?
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Which aspect is NOT typically attributed to paralanguage?
Which aspect is NOT typically attributed to paralanguage?
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What is the primary focus when preparing a business message?
What is the primary focus when preparing a business message?
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Which writing misconception is commonly held by college graduates entering the industry?
Which writing misconception is commonly held by college graduates entering the industry?
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Which of the following steps is emphasized for improving business writing skills?
Which of the following steps is emphasized for improving business writing skills?
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What should be done during the revising phase of writing a business message?
What should be done during the revising phase of writing a business message?
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What factor must be considered when profiling the audience for a business message?
What factor must be considered when profiling the audience for a business message?
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Which channel would be least suitable for delivering a detailed business report?
Which channel would be least suitable for delivering a detailed business report?
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Why is analyzing the purpose of a message crucial before writing it?
Why is analyzing the purpose of a message crucial before writing it?
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What is recommended for enhancing readability in a business message?
What is recommended for enhancing readability in a business message?
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What is the primary purpose of adaptation in communication?
What is the primary purpose of adaptation in communication?
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Which writing technique is emphasized for effective business communication?
Which writing technique is emphasized for effective business communication?
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What does empathy involve in the context of message adaptation?
What does empathy involve in the context of message adaptation?
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According to contemporary communication advice, how should benefits be presented to the audience?
According to contemporary communication advice, how should benefits be presented to the audience?
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What is a potential consequence of using a negative tone in business communication?
What is a potential consequence of using a negative tone in business communication?
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What is the primary purpose of downward communication in an organization?
What is the primary purpose of downward communication in an organization?
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Which type of communication is primarily concerned with resolving conflicts within a department?
Which type of communication is primarily concerned with resolving conflicts within a department?
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What is the role of upward communication within an organization?
What is the role of upward communication within an organization?
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Which of the following best describes diagonal communication?
Which of the following best describes diagonal communication?
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Which aspect is NOT a benefit of lateral communication?
Which aspect is NOT a benefit of lateral communication?
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What type of communication would likely include a grievance redressal system?
What type of communication would likely include a grievance redressal system?
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What is one of the key uses of effective external communication?
What is one of the key uses of effective external communication?
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How does lateral communication contribute to organizational effectiveness?
How does lateral communication contribute to organizational effectiveness?
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What is the primary focus of paralanguage in business organizations?
What is the primary focus of paralanguage in business organizations?
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Which of the following statements best describes digital messages in business communication?
Which of the following statements best describes digital messages in business communication?
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How does business writing differ from personal writing?
How does business writing differ from personal writing?
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What characteristic should business writing prioritize?
What characteristic should business writing prioritize?
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In the context of business communication, what is NOT a key characteristic of effective writing?
In the context of business communication, what is NOT a key characteristic of effective writing?
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Which communication channel is NOT typically included in the definition of digital messages?
Which communication channel is NOT typically included in the definition of digital messages?
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What is a primary reason for the increasing focus on paralanguage in business?
What is a primary reason for the increasing focus on paralanguage in business?
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Which of the following reflects an important aspect of writing in digital age businesses?
Which of the following reflects an important aspect of writing in digital age businesses?
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Study Notes
Communication in Organizations
- Communication flows vertically (superior to subordinate), horizontally (peer to peer) and diagonally (manager to employees of other work groups)
- Communication can serve as a tool to appraise the individual or team, and their contribution to the organization.
- The purpose of communication is to evaluate one’s own inputs or other’s outputs, or to evaluate ideological scheme
Communication Channels
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Downward communication is communication from superiors to subordinates in a chain of command.
- Downward communication is used by managers to provide feedback on employees’ performance, give job instructions, communicate the organization's mission and vision to the employees, and highlight areas of attention.
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Upward communication provides feedback on how well the organization is functioning.
- Subordinates use upward communication to convey their problems and performances to their superiors.
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Lateral/ Horizontal communication occurs at the same levels of hierarchy in an organization (i.e., communication between peers).
- Lateral communication is time-saving, facilitates task coordination, provides emotional and social assistance to organizational members, and can be used for resolving conflicts of a department with other departments or conflicts within a department.
- Diagonal or Crosswise communication is communication between a manager and employees of other work groups, and can lead to conflict if there is a misleading picture of the employees’ assumptions.
Paralanguage in Business Organizations
- Paralanguage is nonverbal communication, like language; it convey the message about what people are communicating, even without hearing the words.
- Voice is the first thing that comes out when we utter something, and it can reveal gender, background, temperament, and more.
- Clarity in voice is essential for effective communication, especially in jobs requiring clear and pleasant voice, like in call centers or for radio jockeys.
- Tone can be harsh, soft, pleasing, or sharp, and is used to convey an Outlook consciously or unconsciously.
- Intonation helps to refer to the pattern of sounds that are felt during communication.
- Mastering tone and intonation is important for effective communication and can make speeches more influential and interesting.
The Business Writing Process in the Digital Age
- Businesses communicate digitally, orally, or in print.
- Business writing differs from other forms of writing in its purpose, economy, and audience-orientation.
- Business writing is:
- Purposeful, solving problems and conveying information.
- Economical, presenting ideas clearly and concisely, length is not rewarded.
- Audience-oriented, concentrating on looking at a problem from the perspective of the audience instead of seeing it from your own.
- Business writing should be concise and clear.
- The ability to prepare purposeful, concise, and audience-centered messages does not come naturally, but can be achieved through practice and study.
- The business writing process includes 3 stages: prewriting, drafting, and revising.
Prewriting
- **Analyze** your purpose, your desired outcome or belief from the receiver, and the communication channel to be used (face-to-face conversation, group meeting, e-mail, letter etc.).
- **Anticipate** your audience by profiling them.
- **Research** to gather data to provide facts.
Drafting
- **Organize** your information by researching company files, previous correspondence, and the internet.
- **Adapt** your message to suit your audience.
Revising
- **Edit** your message to be sure it is clear, concise, conversational, and readable.
- **Revise** to eliminate wordy fillers, long lead-ins, redundancies, and trite business phrases.
Developing the “You” View
- Focus on the benefits to the receiver rather than yourself, creating an empathetic message.
- Use second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our) in your business writing.
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Description
Explore the various types of communication flows within organizations, including downward, upward, and horizontal communication. Understand how these communication channels impact feedback and employee performance evaluation. This quiz will help you assess your knowledge of organizational communication structures and their purposes.
