Certified Case Manager Certification Quiz

Questions and Answers

Which of the following is a common symptom of major depressive disorder? (Select all that apply)

Elevated mood

Persistent sadness (correct)

Excessive happiness

Increased energy

What is the primary characteristic of generalized anxiety disorder (GAD)?

Phobias

Panic attacks

Excessive worry about various aspects of life (correct)

Obsessive thoughts

Which neurotransmitter is most commonly associated with mood regulation in behavioral health?

Acetylcholine

Dopamine

Serotonin (correct)

GABA

What is the primary goal of client engagement in case management?

To establish a trusting and collaborative relationship Signup and view all the answers

Which technique is most effective in enhancing client engagement?

Active listening Signup and view all the answers

Self-care management in case management primarily involves:

Educating clients to manage their health conditions effectively Signup and view all the answers

Which of the following is a key component of effective self-care management?

Client education and skill-building Signup and view all the answers

Why is knowledge of community resources important for case managers?

It allows case managers to refer clients to appropriate services Signup and view all the answers

Which of the following is an example of a community resource for mental health support?

All of the above Signup and view all the answers

The primary objective of crisis intervention is to:

Stabilize the individual during an acute crisis Signup and view all the answers

Study Notes

Major Depressive Disorder

Persistent sadness is a hallmark symptom, distinguishing it from conditions like bipolar disorder.
Elevated mood and excessive happiness are more characteristic of bipolar disorder.

Generalized Anxiety Disorder (GAD)

GAD's primary feature is excessive worry about various aspects of life.
Chronic worry differs from panic attacks and specific phobias which are not central to GAD.

Mood Regulation and Neurotransmitters

Serotonin is crucial for mood regulation; imbalances are associated with depression and anxiety.
Dopamine, acetylcholine, and GABA also play roles in brain function but are less directly linked to mood.

Client Engagement in Case Management

The primary goal is to establish a trusting and collaborative relationship with clients.
Effective engagement involves active participation from clients in their care plans.

Techniques for Enhancing Client Engagement

Active listening is the most effective technique; it fosters understanding and values client perspectives.
Authoritative decision-making and unsolicited advice are not effective methods for engagement.

Self-Care Management

Self-care management involves educating clients to effectively manage their health conditions.
Empowering clients promotes autonomy and leads to better health outcomes.

Key Components of Effective Self-Care

Client education and skill-building are essential for successful self-care management.
Rigid adherence to treatment plans or limiting client involvement undermines self-management efforts.

Importance of Community Resources

Knowledge of community resources is vital for case managers to refer clients to appropriate services.
Understanding resources improves client care and strengthens case management's effectiveness.

Examples of Community Resources for Mental Health Support

Community resources include hospital emergency rooms, local mental health clinics, and private therapy practices.
All these facilities provide vital mental health support for clients seeking help.

Crisis Intervention Strategies

The primary objective of crisis intervention is to stabilize individuals during acute crises.
Long-term therapy and permanent solutions are not the focus during initial intervention efforts.