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Questions and Answers
What is the guest's concern regarding the shore excursion?
What is the guest's concern regarding the shore excursion?
- The guest wants to know why the shore excursion was cancelled.
- The guest is unhappy with the quality of the shore excursion.
- The guest wants a refund for the cancelled shore excursion.
- The guest is disappointed that the cruise line did not encourage guests to book the shore excursion. (correct)
Who is reaching out to inform about the guest's concern?
Who is reaching out to inform about the guest's concern?
- A crew member of the cruise (correct)
- The cruise line's customer service
- A travel agent
- The guest himself
What is implied to have happened to the shore excursion?
What is implied to have happened to the shore excursion?
- It was fully booked
- It was overpriced
- It was cancelled (correct)
- It was rescheduled
What is the cruise line's name mentioned in the content?
What is the cruise line's name mentioned in the content?
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What is the tone of the guest's message?
What is the tone of the guest's message?
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Study Notes
Celebrity Cruises Shore Excursions Issue
- A guest expressed disappointment with a shore excursion, citing a lack of effort by Celebrity Cruises to encourage bookings.
- The guest questioned why the excursion was cancelled instead of being promoted to attract more participants.
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Description
Assess your knowledge on handling disappointment with shore excursions on Celebrity Cruises. Learn about the importance of promoting bookings and customer satisfaction.
