Celebrity Cruises Shore Excursion Issues
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Questions and Answers

What is the guest's concern regarding the shore excursion?

  • The guest wants to know why the shore excursion was cancelled.
  • The guest is unhappy with the quality of the shore excursion.
  • The guest wants a refund for the cancelled shore excursion.
  • The guest is disappointed that the cruise line did not encourage guests to book the shore excursion. (correct)

    • Who is reaching out to inform about the guest's concern?

  • A crew member of the cruise (correct)
  • The cruise line's customer service
  • A travel agent
  • The guest himself

    • What is implied to have happened to the shore excursion?

  • It was fully booked
  • It was overpriced
  • It was cancelled (correct)
  • It was rescheduled

    • What is the cruise line's name mentioned in the content?

    <p>Celebrity Cruises</p> Signup and view all the answers

    What is the tone of the guest's message?

    <p>Disappointed</p> Signup and view all the answers

    Study Notes

    Celebrity Cruises Shore Excursions Issue

    • A guest expressed disappointment with a shore excursion, citing a lack of effort by Celebrity Cruises to encourage bookings.
    • The guest questioned why the excursion was cancelled instead of being promoted to attract more participants.

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    Description

    Assess your knowledge on handling disappointment with shore excursions on Celebrity Cruises. Learn about the importance of promoting bookings and customer satisfaction.

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