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Questions and Answers

Which of the following statements helps to define the importance of building trust within a team environment?

Team-driven requirements-gathering contributes to project success

Honesty and credibility build collaboration and understanding (correct)

Clarity and transparency aid in communication effectiveness

Clear identification of responsibilities decreases work effort

Trusting oneself, trust in others, trust in the workplace, and trust in ________ can increase or decrease trust in the project team.

The team’s interpersonal relationships

The experience of the project manager

The project sponsor’s support and commitment

The organization’s cultures (correct)

According to Ted Talks, before giving a new presentation you should rehearse it.It is better to practice your presentation…

In front of someone who knows nothing about your work (correct)

By yourself and at least three times

People who are very familiar with you and your project

Only once and before your project sponsor

What is the first thing a project manager does when establishing a meeting?

Determine if the meeting is required Signup and view all the answers

What is the Virtual Distance Index?

It is comprised of operational, affinity, and physical distance Signup and view all the answers

You know that senior management is interested in your high-profile project and that they read the weekly status report you circulate every Friday afternoon. When preparing this report, what do you need to consider?

Creating a brief summary at the top of the report Signup and view all the answers

Your project is running on time and on budget. There are no immediate risks or issues to track. What should you do?

Document that your project is on track, and the KPI values Signup and view all the answers

Facilitators may use a variety of tools when working with groups. Which of the following is an example of a facilitation tool?

Brainstorming Signup and view all the answers

What is the most important role of a facilitator?

To understand the goals of the meeting and organization Signup and view all the answers

In PMI’s Pulse of the Profession Capturing the Value of Project Management Through Knowledge Transfer, they identified companies that had good project management practices:

Were more likely to achieve their project goals Signup and view all the answers

Capturing project knowledge involves several steps. Which of the following steps are critical in establishing a knowledge management process?

Identifying assets, capturing usable relevant details, establishing methodology on how to share these Signup and view all the answers

Which of the following is a key question to ask your team when conducting a Lessons Learned?

What went right, what went wrong, and what needs to be improved? Signup and view all the answers

Which of the following is one of the most important reasons Lessons Learned are useful for organizations?

It saves project managers time by creating reusable documentation and knowledge for future projects Signup and view all the answers

You are reviewing a troubled project and must make a recommendation on whether you should try to rescue it. Using a decision matrix, with high/low scores on the cost of recovery and the benefit to the organization, you have determined it has a _______.

Low cost but high value and therefore it should be continued Signup and view all the answers

Key Performance Indicators may also include:

Reporting on business goals and metrics after the project has been completed Signup and view all the answers

In Leadership And Project Management: Leading People And Projects To Success, Arora and Baronikian say a successful project manager maximizes the effectiveness of communication by…

Leading by example, prepared to communicate with all stakeholders Signup and view all the answers

In Whitten's book, No Nonsense Advice for Successful Projects, the best way for project managers to manage their time and stay on top of their projects is to...

Reserve one day a week for work and escalation meetings Signup and view all the answers

Meetings are a useful tool for accomplishing work on a project. What is another good tool to help with structuring a productive meeting?

Well designed and prioritized agenda Signup and view all the answers

Using the ‘round robin technique’ during a meeting provides an opportunity for each team member to…

Express views at the end of the meeting Signup and view all the answers

What is the Virtual Distance Index comprised of?

Physical, affinity, and operational distance Signup and view all the answers

The first step in a five-step knowledge transfer life cycle involves . And the last step includes ___

Determining what knowledge needs to be transferred; Evaluating the benefits of the knowledge transferred Signup and view all the answers

According to Capturing The Value Of Project Management Through Knowledge Transfer, there are two main approaches for preparing lessons learned. These are…

Integrated and post-facto Signup and view all the answers

Status reports are one of the most important tools project managers rely on for project communication. On the project, these are used to do what two things?

Officially document project status, and circulate to the sponsoring team Signup and view all the answers

Projects should be salvaged if…

The cost of recovery is low but the business value is high Signup and view all the answers

What will a project key performance indicator do?

Show progress towards a project goal or objective Signup and view all the answers

Which of the following is an example of a critical success factor?

Regular, ongoing communications and feedback Signup and view all the answers

There are many reasons why a project may fail. Some of these may be due to weak resourcing, unrealistic schedules, and inadequate budgets. What is another key reason for why a project may fail?

Poor requirement gathering and verification Signup and view all the answers

What is one of the components of emotional intelligence?

Our ability to recognize, understand, and manage our own emotions Signup and view all the answers

What are the two types of empathy?

Affective and Cognitive Signup and view all the answers

Which of the following are leadership powers?

Information, Expertise, and Reward Signup and view all the answers

Many believe that______is the most critical quality or trait for project leaders.

Integrity Signup and view all the answers

In developing a team for achieving a strategic outcome, what will you do as a leader?

Influence teams' creation and coalitions Signup and view all the answers

While managers focus on predictability and order, what will leaders focus on?

Change Signup and view all the answers

Which of the following are steps in forming an effective team?

Matching resources and performance requirements Signup and view all the answers

What are the types of teams?

Departmental, Cross Functional, and Self-Managing Signup and view all the answers

What are the 4 steps in creating an inclusive workplace?

Awareness, Mobilize, Action, and Alignment Signup and view all the answers

Allan Drexler and David Sibbet developed a team performance model to cover how many distinct areas in team development?

2 Signup and view all the answers

When team members become unwilling to be vulnerable within the group by admitting mistakes and weaknesses, it creates:

Lack of trust Signup and view all the answers

What type of hindrance does fear of conflict promote within the team?

Artificial harmony Signup and view all the answers

Onboarding team members and defining career paths will be part of _________ the talent development framework.

Developing Signup and view all the answers

The GRPI model is used as a tool to measure:

Team Effectiveness Signup and view all the answers

Which quadrant of the Johari Window contains information about you that you don't know but others do?

Blind self Signup and view all the answers

When you are motivated by passion and skills, what is your work or profession called?

a hobby Signup and view all the answers

In Good to Great, Collins describes the Hedgehog concept as the intersection of three circles. The three circles are?

What you are deeply passionate about, what you can be best in the world at, and what drives your economic engine Signup and view all the answers

You were recently hired by JKLM company from one of the big four consulting firms in North America, given that you have 20+ years of experience leading projects of this nature in multiple business verticals. As such, what kind of power do you possess that enables you to focus on the project team quickly?

Information power Signup and view all the answers

As a new project manager joining the JKLM, you are continually validating what you are doing, if you are doing things right, and whether it is the right thing for the organization. This is an example of which leadership approach?

Self-awareness Signup and view all the answers

In Emotional Intelligence, Goldman quotes Mayer's research that finds that people tend to fall into distinctive styles for attending to and dealing with emotions. The three styles are:

Self-aware, engulfed, and accepting Signup and view all the answers

What leadership element are you demonstrating when you clarify values by embracing shared ideas and setting examples by taking action to the shared values?

Model Signup and view all the answers

As a team, you are starting to work in an open and trusting atmosphere, while maintaining flexibility in sharing work with minimal reference to hierarchy. What stage of Team Development are you in?

Performing Signup and view all the answers

A team charter is developed collaboratively to provide what?

Focus and Direction Signup and view all the answers

You were recently hired by JKLM to lead a diverse, multi-generational team of about 50 members. Upon joining, you build mutual respect and dependability, while sharing information fluidly without holding back. What stage of team performance are you at?

Stage 2 - Trust building Signup and view all the answers

We as a society are going through the 4th industrial revolution. Our project outcomes are becoming more focused on what?

Scalable adoptability Signup and view all the answers

Teams that lack trust create ‘artificial harmony’ amongst the team. This is due to what?

Fear of conflict Signup and view all the answers

In his book Overcoming The Five Dysfunctions Of A Team, Lencioni suggests asking two major questions before you start building your team. The first question is:

Are we really a team? Signup and view all the answers

What will you do as a manager in developing a team to achieve a set agenda?

Established staffing and delegating Signup and view all the answers

Several project managers have reached out to you confidentially to inform you that they are concerned about the processes involved in planning, as well as the end results of the project. What would you use to resolve this team challenge?

GRPI Signup and view all the answers

When you are delegating a task that is highly complex to an individual who has experience in doing related tasks, what level of oversight do you need?

Moderate oversight Signup and view all the answers

At the ‘renewal’ stage of the team performance model, when the ‘why continue?’ question is not answered, the team begins to:

Burn out Signup and view all the answers

When team members are avoiding their respective accountabilities, what must you do as a leader?

Confront difficult issues Signup and view all the answers

In Extreme Ownership, Willink and Babin argue that the key first step for a leader to start the journey to extreme ownership is to:

Accept responsibility for everything Signup and view all the answers

How should a project manager show ethical leadership?

Appropriate behavior and communications Signup and view all the answers

Which of the following are components of a typical organizational ethics program?

Code of Ethics, Training Signup and view all the answers

What steps are involved in formulating an Ethical Decision-Making Framework?

Identify, Explore, Determine, Commit Signup and view all the answers

Why is an ethical framework required?

Provide a decision-making structure Signup and view all the answers

Under the PMI’s Code of Ethics and Standards, providing equal access to project status information to all project team leads is part of ______ value?

Fairness Signup and view all the answers

Which of the following constitutes the core values within the PMI Code of Ethics and Professional Conduct?

Respect, Fairness, Responsibility, Honesty Signup and view all the answers

On the @Work Program, you hear from Xander, the project manager of the 3 Move Project, that each JKLM department has different requirements. This is an example of which project management challenge?

Working in silos Signup and view all the answers

In problem solving, Idea Finding is part of:

Solution Finding Signup and view all the answers

Before a difficult conversation, pick the right:

Time and place Signup and view all the answers

When the conversation starts to go in circles:

Take a break Signup and view all the answers

When conflict is not resolved, the end state is:

Polarization Signup and view all the answers

In negotiation, integrative bargaining is characterized as follows:

The approach is collaborative Signup and view all the answers

What are the two types of crisis?

Sudden & Smoldering Signup and view all the answers

In crisis management, the goal to limit the reputational, financial, safety, and other threats to a firm’s survival is part of what stage:

Control Signup and view all the answers

In Ethics in Public Relations, Pearson describes Kohlberg's stages of moral development. The fourth stage of the six stages of moral development is:

To fulfill duties to which you have agreed to keep the system running Signup and view all the answers

As the project leader, you are about to announce a public tender to find suitable lease spaces for your office move. That week, you also hosted a family dinner. One of your family friends is in the real estate business and asked you about your project, specifically about the upcoming lease space requirements. You politely inform him that you cannot discuss the related matter any further and request him to wait until the public tender is released. Which of the leadership principles are you upholding?

Integrity Signup and view all the answers

__________ is one of the key cultural factors for ethical misconduct.

Opportunity Signup and view all the answers

You are hired by the local municipal government to implement their ‘fraud and waste complaint line’ as part of establishing their…

Ethical programs Signup and view all the answers

In Ethics and Public Relations, Parsons states that a Code of Ethics can be viewed as a…

Contract with the society it serves Signup and view all the answers

In The Elephant in the Office, Ross states that identifying the real problem or issue essentially comes down to two questions. One of the two questions is:

How is the person's behaviour causing a problem for you or others? Signup and view all the answers

You are leading a crucial project with very tight timelines for your organization. This project will increase the overall profit margin by 25% per year. A key member of your project team informs you that the procurement department is not in agreement with the new procurement approaches, and they are having a hard time reasoning with them. In this situation, what type of challenge are you faced with?

Conflict management Signup and view all the answers

In figuring out your ethical choices and options, you need to consider the laws, policies, rules, and standards in order to determine how these options affect your own principles and your duty to others. In an ethical decision-making framework, this is considered a…

Exploration Signup and view all the answers

The PMI’s ethical decision-making framework contains:

5 steps Signup and view all the answers

PMI's code of ethics includes ‘the protection of intellectual property rights’ as part of what standard?

Mandatory Signup and view all the answers

Following the selection of the office space provider, you begin negotiating the lease as part of the JKLM @ Work project. During one of these conversations, you agree to certain terms and conditions in good faith to obtain a lease discount. In this scenario, you are exercising…

Core value of honesty and aspirational standard Signup and view all the answers

You are in a meeting with the payroll department discussing automation and its impact on their jobs. The payroll team is worried about their jobs, and as the conversation continues, they start to become emotionally charged. What should you do?

Take breaks Signup and view all the answers

As a recently hired project manager with JKLM, you agreed to move forward with your colleagues' suggestions although you are not in full agreement. What conflict resolution approach did you take?

Accommodating Signup and view all the answers

What should you do when you encounter high levels of frustration during a difficult conversation?

Stay calm Signup and view all the answers

When you make an ethical decision, your commitment to that decision is displayed when you are________

Consistent Signup and view all the answers

As the program manager of JKLM's @ Work Program, you learned that the furniture vendor failed to provide the details regarding the installation schedule with the telecom company that will be running the data and telecommunication wiring. What type of project management challenge are you faced with?

Not sharing information Signup and view all the answers

What stage of crisis management involves using impact and probability models to fairly and accurately predict crisis scenarios and take action to reduce potential damages?

Prevent Signup and view all the answers

In your role as program manager for JKLM's @ Work Program, you noticed that move-related policy changes were proposed without consulting Labor Relations or Union leadership. As such, the union members start to complain and file grievances. Also, the Collective Agreement is coming up for renewal. What type of crisis is this?

Smouldering Signup and view all the answers

In your project, the objective is to deliver an online appointment booking application for medical patients. To ensure the online appointment booking product meets the success criteria outlined in the project charter, a product owner from the product management team was assigned to the team. The product management team has a ‘product first’ mindset and identify success as being:

Driven by business metrics outside the triple constraint Signup and view all the answers

In 'The Elephant in the Office', what is the next step after you have the facts?

Clarify your goal for the conversation Signup and view all the answers

What are the characteristics of an Adhocracy-type culture?

Innovator Signup and view all the answers

In his book, Benefit Realization Management: A Practical Guide To Achieving Benefits, Gerard Bradley defines a benefit as an outcome perceived by the stakeholder to be a positive one. In contrast, it's the outcome is perceived as negative is called:

Disbenefit Signup and view all the answers

The Open-type culture encourages what type of learning?

Tribal Signup and view all the answers

During your executive meeting, you are asked to prepare a benefit management plan for a project that will replace 12 playground sites for children. You decide to use the PMI's model when you are asked to do so. Your benefit management plan will include a significant portion of the benefit transition phase. What is the main activity you need to include in that phase?

Consolidate coordinated benefits Signup and view all the answers

What external cultural source can impact projects?

Customer Signup and view all the answers

What does the benefit management process revolve around?

Product Signup and view all the answers

What is a positive benefit of cross-cultural teams?

Innovation Signup and view all the answers

What is one of the steps toward building a product-focused organization?

Communicate regularly and transparently Signup and view all the answers

How are the project team culture and the product team culture related?

Are complementary to each other Signup and view all the answers

You and your team are building a new product that will allow customers to pay their bills online. We meet with the project sponsor and the team to document the value proposition canvas for your project. In order to do that, which of the following relationships does a value proposition consider?

Product and customer Signup and view all the answers

One characteristic of high-performing teams is?

Trust one another Signup and view all the answers

In the Golden Circle concept, ‘how’ aligns best with which of the following?

Strategy Signup and view all the answers

What is Transformational Leadership characterized by?

Employees are inspired by common goals and purpose Signup and view all the answers

A merger and acquisition problem project has been assigned to you and your project manager. Due diligence was performed before you joined the project, and the benefits have been summarized in a merger assessment document. As part of the planning and control executive board's instructions, the sponsor of the project must formalize the business case, which you will have to assist with. Why do business cases have a major role in organizations?

They prioritize initiatives based on the value they deliver to the client Signup and view all the answers

5 years ago, you worked as a project manager for the warehouse implementation project, and when the project was completed, you were promoted to director. Your role was to maintain the servers installed, as well as, grow and mature them. With the transition to the cloud, your product is currently at the end of its life cycle. What are those stages?

Decline or retire Signup and view all the answers

What kind of leadership style does the Clan/Tribe organization exhibit?

Servant Signup and view all the answers

During your office remodeling project, your business line did a very good job of putting together a list of tangible and intangible benefits. In a meeting with them, you explained that benefit realization is an important part of the benefit management plan. When the project team's responsibility during the benefit realization phase is achieving project goals, what are the product/business responsibilities?

Measure benefits Signup and view all the answers

Which of the following is a behavior that enables change?

Self-efficacy Signup and view all the answers

You participate in a customer appreciation event and you get to meet with some of your customers. Your organization is scheduling these events to help the delivery team get more connected to the actual users of your products. Your organization understands that customer satisfaction rises if they find value in the products they are using. Thinking about the relationship between customers and your organization, what is the ultimate goal of product value?

Achieve the vision and business objectives Signup and view all the answers

What does Lean change start with?

Insights Signup and view all the answers

What does Ecosystem Change include?

Factors that can influence change Signup and view all the answers

What kind of change involves completely new business capabilities?

Transformation Signup and view all the answers

In order to generate benefits, organizations must invest in a change, and benefits realization management (BRM) determines what changes are required to accomplish the goals of the organization. Bradley asks where does the BRM process apply, in his book Benefit Realization Management: A Practical Guide To Achieving Benefits?

Individual projects and programs, portfolios of programs and projects, or business strategy Signup and view all the answers

How does project management integrate with change management?

Change management can improve project management success by engaging people to make the desired change a reality Signup and view all the answers

What is an example of synchronous communication?

Meetings Signup and view all the answers

What type of PM and CM skills are needed in a weak supportive and low change environment?

PM with strong CM Signup and view all the answers

Which of the following is one way to improve intercultural communication?

Celebrate the diversity of the team Signup and view all the answers

The servant leadership style is a change leader that:

Works with people to deliver results Signup and view all the answers

When preparing for an important project presentation, you should:

Spend 80% of your time planning Signup and view all the answers

Which of the following is a key step in successful leadership?

Embrace change Signup and view all the answers

The focus of your presentation should first be on:

Identifying key messages and takeaways Signup and view all the answers

One of the seven pillars of your organization change strategy is organization culture. You have been assigned as the culture change agent, together with 15 other individuals from across the company. And the first status update to the CEO, you are asked about your opinion on what the organization culture starts with. What do you tell the CEO?

Leadership Signup and view all the answers

It is important to get people’s attention within the first 45 seconds of a presentation. One of the methods to do this includes:

Displaying a relevant quotation Signup and view all the answers

You recently joined a new organization. By talking to the different leaders and observing the behaviors and the company, you realize that they have an adhocracy culture. What are the values of an adhocracy organization culture based on?

Innovation, creativity, and development Signup and view all the answers

You are utilizing a story telling technique to make a key point during your presentation. You decide to let your team members relay several different conversations from customers that all involve a similar root issue. This is an example of:

Petal Structure Signup and view all the answers

For delivering effective feedback to a team member you have decided to use SMART objectives, which will include details on their:

Attainable goals, relevant objectives, trackable dates Signup and view all the answers

General Stanley McChrystal's book Team of Teams talks about complicated versus complex systems. Complicated systems, although they have many parts, are joined one to the next in simple ways and can be broken down into tiny parts. What are the characteristics of complex systems?

Have a diverse array of connected elements that interact frequently Signup and view all the answers

One of the most important tasks for delivering feedback is:

Establishing a date and time for follow-up Signup and view all the answers

What is the main influence of culture on projects?

Make or break projects Signup and view all the answers

What is one method to implement to be punctual according to Daniel Mezick's tribal learning framework?

Your meetings always end on time Signup and view all the answers

The Project Sponsor and Project Client:

Are usually the most crucial stakeholders Signup and view all the answers

You are analyzing the stakeholders on your project. There is a group of stakeholders that are very excited about the project and want to know everything that is going on, but they are not really involved in the project. Using the stakeholder mapping cube, what kind of examples is this group?

Friend Signup and view all the answers

You just started working for a new organization. You are trying to figure out what the leadership culture is in the organization. When you start to talk to your new colleagues, you notice that they have some great stories about senior management where they have recused products from certain failures and the in-depth expertise they have. How would you define the leadership culture for your new organization?

Independent Signup and view all the answers

In the culture of delivering value, what does the project team become?

Results-oriented Signup and view all the answers

What does the ‘soft’ side of stakeholder engagement deal with?

Communications, judgment, and negotiation Signup and view all the answers

Of the five steps within a Stakeholder Engagement Model, which is often forgotten?

Check for shifts and changes in goals Signup and view all the answers

You are a project leader for the transformation initiative, the biggest initiative in your organization. In one of the courses you've taken, you heard that having a high-performing team will be one of your biggest assets in doing such a project. Looking at your current team, which of the following is one of the five positive domains of a highly performing team that you will need to enforce?

Trust one another Signup and view all the answers

What are the four components for building trust with your team?

Honesty, competence, communication, connection Signup and view all the answers

You are leading a project that is implementing significant change in the department that will be using the product of your project. You've just finished doing an analysis of the department to identify where there are gaps, and you need to focus your effort to ensure the department will accept the change. What is the next step you should do in the change process?

Select change techniques Signup and view all the answers

In an environment with weak leadership support and high behavioral change needed, what type of change management and project management skills does the project require?

Change manager with some project management skills Signup and view all the answers

What should you do to build trust across your organization?

Create an environment where staff can share their opinions Signup and view all the answers

What is the best method for Project Managers to foster a good partnership with their Project Sponsor?

Regular face-to-face meetings Signup and view all the answers

Your organization's approach to change is “evolve the organization” as the CEO presented it in a recent town hall. At the same town hall, he also mentioned that he wanted people to adjust gradually with the change. What does your CEO mean by “ evolve the organization”?

Enhancing rules and skills Signup and view all the answers

You are a project manager in a payment fulfillment project. The project is done and you have just kicked off the closing phase, and started collecting lessons learned from the project team. What is the main project activity that is influenced by the organizational culture in the closing phase?

Team disbandment Signup and view all the answers

If a project manager needs independent advice on projects, who should they consult?

PMO Signup and view all the answers

According to Ted Talks, when preparing the content for a presentation the most important thing to do is…

Have clearly worked out structure to enable speaking to each of your points Signup and view all the answers

How can the leadership team address frustration among team members during change?

Maximize communication Signup and view all the answers

Your sponsor has requested that you come into the next steering committee meeting to present a high level overview on your project to the senior management. The sponsor would like you to explain how this initiative ties back to the organization strategy and tells you that you have 15 minutes on the agenda for this. To start the presentation you decide to…

Highlight key messages on how the project relates to strategic goals Signup and view all the answers

In transformational leadership, what type of culture does the organization build?

Culture of innovation Signup and view all the answers

Joe is very excited about starting his new project. The project is high profile but has a short time frame. To be successful, Joe knows he will require the team members to respond to emails quickly. What is the best way to share these criteria with his team?

Include the need to respond to emails quickly and the team charter’s ground rules Signup and view all the answers

You are putting together a change management plan using Prosci’s model. Your plan includes three phases: prepare for change, manage change, and reinforce the change. Which activity do you need to include as part of Prosci’s second phase, manage change?

Take action and implement plans Signup and view all the answers

You are preparing for a meeting with a number of staff involved in an office move. This is the third meeting with this group and the two other meetings have not gone well. The group is very concerned about the move and have asked many questions. In the past two meetings, you have focused on responding to questions about why it is important for the project to be successful and to get the move done. What is the most important thing you should do differently at this meeting?

Show empathy Signup and view all the answers

You want to let your team know that the weekly project status report must be sent home by 4:00 p.m. on Thursdays. Which form of communication would be best to use?

Passive formal written communication Signup and view all the answers

What does project change management mostly deal with?

Integrated change management methods into project management methodology Signup and view all the answers

You are the project manager for a new international project and your team includes people from four countries around the world. While most of your team members have not worked on this type of project before, the project has strong support from the senior management. What is the best thing you can do to ensure cultural differences do not interfere with the project?

At each team meeting, ask one person to describe something unique about his or her culture Signup and view all the answers

According to the stakeholder quadrant model of analysis, what is a highly important stakeholder who is not very supportive?

Critical Signup and view all the answers

In Team of Teams, McChrystal talks about the cubicle's failed revolution and how the cubicle has become the perfect example of management space gone wrong. What is the percentage of people who work in cubicles who say they would prefer a different workspace?

93% Signup and view all the answers

You have just set up a meeting with one of your project managers. The project manager is leading a project with significant organizational change. This is the first time this project manager has led a project with so much organizational change. You have just attended a meeting where the project manager was showing off their expertise and focusing on getting the thing done. The meeting you have set up is to do some coaching with your project manager. What should you focus on?

The need to focus on showing value Signup and view all the answers

In Turn the Ship Around, David Marquette identified the organization's genetic code for control to apply with the leadership team. One of the steps would be to identify what worries the leadership teams when delegating the decisions. In Marquette's view, what are the two categories for worries?

Competence and clarity Signup and view all the answers

TED Talks outlines five core storytelling tools that can aid in the creation and delivery of dynamic and interesting presentations. These include:

Connection, narration, explanation, persuasion, and revelation Signup and view all the answers

What is an organization strategy?

A Framework Signup and view all the answers

You've developed a presentation using one of the classic storytelling techniques. The presentation starts with your team in the middle of a crisis, then backtracks to show how they came together to resolve money problems. What is this an example of?

The mountain Signup and view all the answers

What is the highest stage of Strategic Thinking?

Revolutionary Signup and view all the answers

As a project manager, you occasionally need to have difficult conversations with some of your team members. In order for a difficult conversation to be truly effective, what should you do?

Use direct plain language and schedule a follow-up Signup and view all the answers

According to Arora and Baronikian, one way to address and understand your project sponsors’ priorities on your project is to…

Ask them to prioritize cost, time, and scope Signup and view all the answers

What is the nature of today’s new challenges for organizations?

Complexity Signup and view all the answers

Sahara is a senior program manager who has worked on multiple projects within his organization over the past 10 years. His organization recently acquired a new firm and now he must work with many new stakeholders from his firm. He has decided to do a complete stakeholder analysis. In which order should he use these stakeholder tools and processes?

Identification, assessment, engagement Signup and view all the answers

Which strategy-focused approaches are recommended in the Digital Era?

Transformation Signup and view all the answers

The project is going well but Nancy, a key executive from the IT department, is not on side with the project. She has a clear resistor to the project. What is one thing that can be done to help Nancy overcome her resistance to the project?

Pair Nancy with a key supporter in the IT department Signup and view all the answers

What is in the center of the Golden Circle?

Why Signup and view all the answers

What defines a stakeholder?

Has an interest in the project, its performance, or outcome Signup and view all the answers

Why does the product mindset align better with strategy?

It leads to less waste, more creativity Signup and view all the answers

What is one of the most important things a project manager can do to ensure a good relationship with the project sponsor?

Build an environment of trust and collaboration Signup and view all the answers

Why is a business case conducted?

Prioritize initiatives based on value they produce Signup and view all the answers

What is a group consisting of several senior executives that provide direction to the project manager called?

Steering committee Signup and view all the answers

In the Scaled Agile Framework (SAFe), what are Lean business cases aligned to?

Value streams Signup and view all the answers

What are the two main focuses of a Product Organization?

Discover and Deliver Signup and view all the answers

Currently, Elliott is not performing well on your project, and as his PM, you would like to discuss his performance and determine if there is anything contributing to it. Additionally, you would like to ensure that your expectations for his future performance are clear. What is the best means of communication to achieve this?

Face-to-face meeting Signup and view all the answers

What is the first step in creating a Product Driven Organization?

Create a strong, clear, and flexible roadmap Signup and view all the answers

What is the main reason why benefits are so hard to manage?

No defined governance around benefits Signup and view all the answers

What is the first step in managing benefits?

Identify benefits Signup and view all the answers

Who is the ultimate beneficiary of value delivery?

Customer Signup and view all the answers

What is the ultimate goal of product value?

To achieve the vision and business objectives of the organization Signup and view all the answers

What is the purpose of benefit realization?

Identifies a timeline and tools for achieving planned benefits Signup and view all the answers

What is the outcome of the sustain phase in benefit realization?

To deliver continuous value Signup and view all the answers

In revolutionary strategies, 'strategy making must be democratic' means what?

Diversity, newcomers, and co-location can bring fresh perspectives Signup and view all the answers

You are very excited about being invited to join the team that is redoing the strategy for your organization. You know you will have to do some additional research on the strategy planning tools, but your boss did not know which tool is being used and the meeting is tomorrow. When you go to the meeting, the leader of the team is talking about identifying a potential market that has not been explored before. What strategic tool should you research?

Blue ocean Signup and view all the answers

A monthly management meeting takes place in your COO's office. Your COO has just returned from a trip to Silicon Valley and discusses the innovations taking place in the market. She draws a Golden Circle, referring to a book she recently read, to understand why your company is competitive. What does your COO mean by writing ‘why’ in the middle of the golden circle?

The purpose Signup and view all the answers

As part of SAFe portfolio, a set of development value streams is funded to deliver one or more solutions. One of the benefits of funding value streams versus projects is:

Self-organization allows moving people to the most critical work without escalation to management Signup and view all the answers

As part of the credit loans team, you discovered that it takes 100 days from the time a loan application is submitted to the time it is dispersed. The organization has decided to fund a loan origination and reengineering project through portfolio value streams. Which of the following is a substantial benefit of value streams?

Higher productivity Signup and view all the answers

You are leading a crucial project with very tight timelines for your organization which will increase the overall profit margin by 25% per year. One of your key project team members approaches you and informs you that a close relative has passed away and that they need some time off to be with their family. You are emotionally moved by the situation because you've recently lost a family member as well and you approve the required time off. In doing so, you have taken on additional work. In this situation, what type of empathy are you showing?

Cognitive Signup and view all the answers

You are entering a negotiation. You are in a difficult situation with limited flexibility, and you are not expecting to ever work with the other side again. What negotiation approach will you be using?

Distributive Signup and view all the answers

Simon Sinek, in his book Start with Why, describes an organization as a Golden Circle ‘cone’ sitting on top of which other system?

Marketplace Signup and view all the answers

Projects must be aligned with _________ in order to achieve the best results identified through strategy.

Products and portfolios Signup and view all the answers

Benefit realization is the actual recovery of any qualified and quantified improvements, once changes have been…

Implemented Signup and view all the answers

According to Arora and Baronikian,________, the higher the potential for major political issues to arise.

The number and variety of stakeholders Signup and view all the answers

Project managers produce status reports on a variety of projects, small or large, short or long. Regardless of the industry or complexity of the project, most status reports follow some common best practices, which include:

Documenting the top risks, issues, and actions plans Signup and view all the answers

What are the three components of the Iron Triangle in the Atkinson model for project success, as described by Arora and Baronikian in their book Leadership And Project Management Leading People And Projects To Success?

Cost, time, quality Signup and view all the answers

Jenny is an external consultant who has been hired to facilitate an upcoming workshop for a client. They are changing their strategy and planning some organization changes within their firm. To help her prepare for this session, what will she need to do research on?

Understanding the organization's goals and meeting objectives Signup and view all the answers

After a Lessons Learned document is completed, what is another key step?

Ensure it is archived where others can access it Signup and view all the answers

Creating lessons learned systematically involves reviewing work done in the ____ and project management knowledge areas to ensure a project manager covers the full scope of the project.

Five project process groups Signup and view all the answers

Your organization's project management procedures require the creation of a Lessons Learned document. Which of the following is the best use of this document?

As a historical record for use on future projects Signup and view all the answers

When moderating disputes, it is best to follow a structured process. To be successful in this role, what should project managers always do?

Confirm process and control Signup and view all the answers

Knowledge gathered and created in a project is a strategic asset that needs to be managed and stored. Project managers should be able to refer to these assets in future projects, while operations team members should be able to use these assets for ongoing procedures and processes. In order to manage knowledge effectively:

The more you give it away, the more valuable it becomes Signup and view all the answers

Study Notes

Emotional Intelligence and Leadership

Emotional intelligence involves recognizing, understanding, and managing one's own emotions.
Empathy is categorized into two types: Affective (emotional experience) and Cognitive (understanding emotions).
Leadership powers include information power, expertise power, and reward power.

Key Leadership Qualities

Integrity is often considered the most critical trait for project leaders.
Effective leaders influence team formation and coalitions, focusing on team creation rather than merely structure and staffing.
Leaders shift focus from predictability and order to embracing change.

Team Development

Steps to form effective teams include matching resources with performance requirements.
Types of teams comprise departmental, cross-functional, and self-managing categories.
Creation of an inclusive workplace follows the steps: Awareness, Mobilize, Action, and Alignment.
Allan Drexler and David Sibbet's model covers two key areas in team development.

Trust and Accountability in Teams

Lack of vulnerability among team members leads to a lack of trust.
Fear of conflict creates artificial harmony within teams.
Talent development frameworks involve onboarding team members and defining career paths.

Team Effectiveness and GRPI Model

The GRPI model is utilized to measure team effectiveness.
Team development stages include Orientation Building, Trust Building, and Goal Clarification.
Responsibilities for developing teams involve establishing staffing and delegating tasks.

Ethical Leadership and Decision-Making

Ethical leadership exemplifies appropriate behavior, communication, and values.
Components of organizational ethics programs include a code of ethics and training.
An ethical framework provides a structure for decision-making in challenging situations.

Negotiation and Conflict Management

Integrative bargaining is characterized by collaboration and mutual benefit rather than a win-lose mentality.
Crisis types include sudden crises and smoldering crises, each requiring different management approaches.
Conflict management strategies may involve recognizing difficult conversations and working toward resolution.

Influence of Culture in Projects

Adhocracy culture emphasizes innovation, while open-type culture promotes constructive learning.
External cultural sources impacting projects can include customers and sponsors.
High-performing teams are characterized by trust and collaboration, essential for successful team dynamics.

Leadership and Team Performance

Transformational leadership focuses on inspiring employees through a shared vision and purpose.
Building a team charter establishes common values, goals, and focus for the group.
Teams with mutual respect and fluid information sharing operate effectively in a supportive environment.

Crisis Management

Effective crisis management requires predicting and controlling potential damages.
Understanding legal and ethical implications is crucial for making informed decisions during crises.
Frustration management in communication is essential for maintaining dialogue and resolving issues effectively.### Leadership and Organizational Change
Leaders prioritize the organization's needs over personal interests.
Clan/Tribe organizations exhibit a Servant Leadership style, emphasizing service to others.
Self-efficacy is vital for fostering change within an organization.
Lean change starts with gaining insights for informed decision-making.

Change Management Concepts

Ecosystem change affects various factors that can influence change within the organization.
Transformational change creates entirely new business capabilities, moving beyond mere evolution.
Project management collaborates with change management, enhancing project success through engagement and support.

Leadership Dynamics

Servant leaders focus on working collaboratively with others to achieve results.
Successful leadership requires embracing change and fostering adaptability.
In addressing organizational culture, effective leadership stems from strong leadership rather than resources or teamwork.

Organizational Culture and Values

Adhocracy culture values innovation, creativity, and development.
Complex systems involve a diverse range of interconnected elements that are difficult to predict but exhibit frequent interactions.
An organization's culture can make or break project success, stressing the importance of alignment with project goals.

Project Management Skills and Team Dynamics

In low-supportive environments requiring change, project managers with strong change management skills are crucial.
A strong project team embodies trust and accountability, emphasizing the need for mutual support.
Successful change initiatives require identifying potential gaps and robust change techniques for implementation.

Benefits Management and Value Delivery

Managing benefits effectively requires defined governance and a clear focus on the outcomes intended for stakeholders.
The ultimate goal is to achieve the organization's vision and objectives, ensuring customer satisfaction through value delivery.
Projects must align with broader organizational strategies to realize the best results, bridging products and portfolios effectively.

Evolution and Strategy Adaptation

In the face of new challenges, organizations must adapt to complexity rather than just dealing with complications.
A Product Driven Organization emphasizes discovering and delivering value, necessitating a strong roadmap for guidance.
Benefits realization is an ongoing process focused on delivering continuous value and ensuring stakeholder satisfaction.

Key Insights from Leadership Literature

Simon Sinek's Golden Circle defines organizational purpose as central to its strategy and competitive advantage.
Business cases should prioritize initiatives based on the value they produce, ensuring effective resource allocation.
Revolutionary strategies should involve diverse perspectives, encouraging open-ended approaches to strategy development.

Organizational Culture and Project Impact

The project closing phase is influenced heavily by team disbandment dynamics, revealing organizational culture's impact.
Leadership addressing employee frustration should emphasize maximizing communication to alleviate concerns during change.
Understanding the relationship between products and customers is essential for successful value proposition alignment.

Conclusion Points

The sustain phase in benefits realization aims to deliver continuous value to maintain a strong organizational focus.
The benefit management process revolves around ensuring products achieve their intended benefits and align with strategic goals.
The ultimate beneficiary in value creation is the customer, reinforcing the need for stakeholder alignment in all project activities.### Benefit Realization
Benefit realization is crucial in managing and achieving project benefits.
Project team's role: achieving project goals; business responsibility includes measuring benefits.
Benefits are monitored, approved, and identified, but realization occurs after implementation.

Customer Engagement

Customer appreciation events enhance connections between delivery teams and product users.
Customer satisfaction is linked to perceived product value.
Ultimate goal of product value: to achieve the organization's vision and business objectives.

Communication Styles

Various communication forms exist: formal, informal, upward, downward.
Synchronous communication example: meetings.
To improve intercultural communication, celebrate team diversity.

Presentation Skills

Focus on planning (80% of time) when preparing presentations.
Identify key messages and takeaways for your audience.
Engage attention in the first 45 seconds through relevant quotations.
Storytelling can effectively convey key points; using a petal structure allows for exploring themes.

Effective Feedback

Use SMART objectives for feedback: Specific, Measurable, Achievable, Relevant, Time-bound.
Key for feedback: establish follow-up dates.

Stakeholder Engagement

Project sponsors and clients are essential stakeholders; their collaboration is crucial.
Engage stakeholders using the stakeholder mapping cube to assess excitement and involvement.
Soft skills in stakeholder engagement include communication and negotiation.
Building trust involves honesty, competence, communication, and connection.

Project Management Practices

Regular face-to-face meetings foster good partnerships with project sponsors.
Stakeholder analysis step sequence: identification, assessment, engagement.
Identify and address resistors to facilitate project acceptance.

Meetings and Reporting

Determine meeting necessity before scheduling and prepare an agenda.
Virtual Distance Index measures trust levels in virtual environments.
Prepare concise weekly project status reports, including critical summaries.
Effective facilitators understand organizational goals.

Knowledge Management

Critical steps in establishing a knowledge management process: identifying valuable assets, documenting usage, and sharing methodology.
Lessons learned provide reusable documentation for future projects, saving time and enhancing performance.

Decision Making

Decision matrices help assess project feasibility based on recovery costs and organizational benefits.
Key Performance Indicators (KPIs) should reflect ongoing project conditions, not just post-project metrics.

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