Leadership Course

Which of the following statements helps to define the importance of building trust within a team environment?

Trusting oneself, trust in others, trust in the workplace, and trust in ________ can increase or decrease trust in the project team.

According to Ted Talks, before giving a new presentation you should rehearse it.It is better to practice your presentation…

What is the first thing a project manager does when establishing a meeting?

What is the Virtual Distance Index?

You know that senior management is interested in your high-profile project and that they read the weekly status report you circulate every Friday afternoon. When preparing this report, what do you need to consider?

Your project is running on time and on budget. There are no immediate risks or issues to track. What should you do?

Facilitators may use a variety of tools when working with groups. Which of the following is an example of a facilitation tool?

What is the most important role of a facilitator?

In PMI’s Pulse of the Profession Capturing the Value of Project Management Through Knowledge Transfer, they identified companies that had good project management practices:

Capturing project knowledge involves several steps. Which of the following steps are critical in establishing a knowledge management process?

Which of the following is a key question to ask your team when conducting a Lessons Learned?

Which of the following is one of the most important reasons Lessons Learned are useful for organizations?

You are reviewing a troubled project and must make a recommendation on whether you should try to rescue it. Using a decision matrix, with high/low scores on the cost of recovery and the benefit to the organization, you have determined it has a _______.

Key Performance Indicators may also include:

In Leadership And Project Management: Leading People And Projects To Success, Arora and Baronikian say a successful project manager maximizes the effectiveness of communication by…

In Whitten's book, No Nonsense Advice for Successful Projects, the best way for project managers to manage their time and stay on top of their projects is to...

Meetings are a useful tool for accomplishing work on a project. What is another good tool to help with structuring a productive meeting?

Using the ‘round robin technique’ during a meeting provides an opportunity for each team member to…

What is the Virtual Distance Index comprised of?

The first step in a five-step knowledge transfer life cycle involves ______. And the last step includes _________

According to Capturing The Value Of Project Management Through Knowledge Transfer, there are two main approaches for preparing lessons learned. These are…

Status reports are one of the most important tools project managers rely on for project communication. On the project, these are used to do what two things?

Projects should be salvaged if…

What will a project key performance indicator do?

Which of the following is an example of a critical success factor?

There are many reasons why a project may fail. Some of these may be due to weak resourcing, unrealistic schedules, and inadequate budgets. What is another key reason for why a project may fail?

What is one of the components of emotional intelligence?

What are the two types of empathy?

Which of the following are leadership powers?

Many believe that______is the most critical quality or trait for project leaders.

In developing a team for achieving a strategic outcome, what will you do as a leader?

While managers focus on predictability and order, what will leaders focus on?

Which of the following are steps in forming an effective team?

What are the types of teams?

What are the 4 steps in creating an inclusive workplace?

Allan Drexler and David Sibbet developed a team performance model to cover how many distinct areas in team development?

When team members become unwilling to be vulnerable within the group by admitting mistakes and weaknesses, it creates:

What type of hindrance does fear of conflict promote within the team?

Onboarding team members and defining career paths will be part of _________ the talent development framework.

The GRPI model is used as a tool to measure:

Which quadrant of the Johari Window contains information about you that you don't know but others do?

When you are motivated by passion and skills, what is your work or profession called?

In Good to Great, Collins describes the Hedgehog concept as the intersection of three circles. The three circles are?

You were recently hired by JKLM company from one of the big four consulting firms in North America, given that you have 20+ years of experience leading projects of this nature in multiple business verticals. As such, what kind of power do you possess that enables you to focus on the project team quickly?

As a new project manager joining the JKLM, you are continually validating what you are doing, if you are doing things right, and whether it is the right thing for the organization. This is an example of which leadership approach?

In Emotional Intelligence, Goldman quotes Mayer's research that finds that people tend to fall into distinctive styles for attending to and dealing with emotions. The three styles are:

What leadership element are you demonstrating when you clarify values by embracing shared ideas and setting examples by taking action to the shared values?

As a team, you are starting to work in an open and trusting atmosphere, while maintaining flexibility in sharing work with minimal reference to hierarchy. What stage of Team Development are you in?

A team charter is developed collaboratively to provide what?

You were recently hired by JKLM to lead a diverse, multi-generational team of about 50 members. Upon joining, you build mutual respect and dependability, while sharing information fluidly without holding back. What stage of team performance are you at?

We as a society are going through the 4th industrial revolution. Our project outcomes are becoming more focused on what?

Teams that lack trust create ‘artificial harmony’ amongst the team. This is due to what?

In his book Overcoming The Five Dysfunctions Of A Team, Lencioni suggests asking two major questions before you start building your team. The first question is:

What will you do as a manager in developing a team to achieve a set agenda?

Several project managers have reached out to you confidentially to inform you that they are concerned about the processes involved in planning, as well as the end results of the project. What would you use to resolve this team challenge?

When you are delegating a task that is highly complex to an individual who has experience in doing related tasks, what level of oversight do you need?

At the ‘renewal’ stage of the team performance model, when the ‘why continue?’ question is not answered, the team begins to:

When team members are avoiding their respective accountabilities, what must you do as a leader?

In Extreme Ownership, Willink and Babin argue that the key first step for a leader to start the journey to extreme ownership is to:

How should a project manager show ethical leadership?

Which of the following are components of a typical organizational ethics program?

What steps are involved in formulating an Ethical Decision-Making Framework?

Why is an ethical framework required?

Under the PMI’s Code of Ethics and Standards, providing equal access to project status information to all project team leads is part of ______ value?

Which of the following constitutes the core values within the PMI Code of Ethics and Professional Conduct?

On the @Work Program, you hear from Xander, the project manager of the 3 Move Project, that each JKLM department has different requirements. This is an example of which project management challenge?

In problem solving, Idea Finding is part of:

Before a difficult conversation, pick the right:

When the conversation starts to go in circles:

When conflict is not resolved, the end state is:

In negotiation, integrative bargaining is characterized as follows:

What are the two types of crisis?

In crisis management, the goal to limit the reputational, financial, safety, and other threats to a firm’s survival is part of what stage:

In Ethics in Public Relations, Pearson describes Kohlberg's stages of moral development. The fourth stage of the six stages of moral development is:

As the project leader, you are about to announce a public tender to find suitable lease spaces for your office move. That week, you also hosted a family dinner. One of your family friends is in the real estate business and asked you about your project, specifically about the upcoming lease space requirements. You politely inform him that you cannot discuss the related matter any further and request him to wait until the public tender is released. Which of the leadership principles are you upholding?

__________ is one of the key cultural factors for ethical misconduct.

You are hired by the local municipal government to implement their ‘fraud and waste complaint line’ as part of establishing their…

In Ethics and Public Relations, Parsons states that a Code of Ethics can be viewed as a…

In The Elephant in the Office, Ross states that identifying the real problem or issue essentially comes down to two questions. One of the two questions is:

You are leading a crucial project with very tight timelines for your organization. This project will increase the overall profit margin by 25% per year. A key member of your project team informs you that the procurement department is not in agreement with the new procurement approaches, and they are having a hard time reasoning with them. In this situation, what type of challenge are you faced with?

In figuring out your ethical choices and options, you need to consider the laws, policies, rules, and standards in order to determine how these options affect your own principles and your duty to others. In an ethical decision-making framework, this is considered a…

The PMI’s ethical decision-making framework contains:

PMI's code of ethics includes ‘the protection of intellectual property rights’ as part of what standard?

Following the selection of the office space provider, you begin negotiating the lease as part of the JKLM @ Work project. During one of these conversations, you agree to certain terms and conditions in good faith to obtain a lease discount. In this scenario, you are exercising…

You are in a meeting with the payroll department discussing automation and its impact on their jobs. The payroll team is worried about their jobs, and as the conversation continues, they start to become emotionally charged. What should you do?

As a recently hired project manager with JKLM, you agreed to move forward with your colleagues' suggestions although you are not in full agreement. What conflict resolution approach did you take?

What should you do when you encounter high levels of frustration during a difficult conversation?

When you make an ethical decision, your commitment to that decision is displayed when you are________

As the program manager of JKLM's @ Work Program, you learned that the furniture vendor failed to provide the details regarding the installation schedule with the telecom company that will be running the data and telecommunication wiring. What type of project management challenge are you faced with?

What stage of crisis management involves using impact and probability models to fairly and accurately predict crisis scenarios and take action to reduce potential damages?

In your role as program manager for JKLM's @ Work Program, you noticed that move-related policy changes were proposed without consulting Labor Relations or Union leadership. As such, the union members start to complain and file grievances. Also, the Collective Agreement is coming up for renewal. What type of crisis is this?

In your project, the objective is to deliver an online appointment booking application for medical patients. To ensure the online appointment booking product meets the success criteria outlined in the project charter, a product owner from the product management team was assigned to the team. The product management team has a ‘product first’ mindset and identify success as being:

In 'The Elephant in the Office', what is the next step after you have the facts?

What are the characteristics of an Adhocracy-type culture?

In his book, Benefit Realization Management: A Practical Guide To Achieving Benefits, Gerard Bradley defines a benefit as an outcome perceived by the stakeholder to be a positive one. In contrast, it's the outcome is perceived as negative is called:

The Open-type culture encourages what type of learning?

During your executive meeting, you are asked to prepare a benefit management plan for a project that will replace 12 playground sites for children. You decide to use the PMI's model when you are asked to do so. Your benefit management plan will include a significant portion of the benefit transition phase. What is the main activity you need to include in that phase?

What external cultural source can impact projects?

What does the benefit management process revolve around?

What is a positive benefit of cross-cultural teams?

What is one of the steps toward building a product-focused organization?

How are the project team culture and the product team culture related?

You and your team are building a new product that will allow customers to pay their bills online. We meet with the project sponsor and the team to document the value proposition canvas for your project. In order to do that, which of the following relationships does a value proposition consider?

One characteristic of high-performing teams is?

In the Golden Circle concept, ‘how’ aligns best with which of the following?

What is Transformational Leadership characterized by?

A merger and acquisition problem project has been assigned to you and your project manager. Due diligence was performed before you joined the project, and the benefits have been summarized in a merger assessment document. As part of the planning and control executive board's instructions, the sponsor of the project must formalize the business case, which you will have to assist with. Why do business cases have a major role in organizations?

5 years ago, you worked as a project manager for the warehouse implementation project, and when the project was completed, you were promoted to director. Your role was to maintain the servers installed, as well as, grow and mature them. With the transition to the cloud, your product is currently at the end of its life cycle. What are those stages?

What kind of leadership style does the Clan/Tribe organization exhibit?

During your office remodeling project, your business line did a very good job of putting together a list of tangible and intangible benefits. In a meeting with them, you explained that benefit realization is an important part of the benefit management plan. When the project team's responsibility during the benefit realization phase is achieving project goals, what are the product/business responsibilities?

Which of the following is a behavior that enables change?

You participate in a customer appreciation event and you get to meet with some of your customers. Your organization is scheduling these events to help the delivery team get more connected to the actual users of your products. Your organization understands that customer satisfaction rises if they find value in the products they are using. Thinking about the relationship between customers and your organization, what is the ultimate goal of product value?

What does Lean change start with?

What does Ecosystem Change include?

What kind of change involves completely new business capabilities?

In order to generate benefits, organizations must invest in a change, and benefits realization management (BRM) determines what changes are required to accomplish the goals of the organization. Bradley asks where does the BRM process apply, in his book Benefit Realization Management: A Practical Guide To Achieving Benefits?

How does project management integrate with change management?

What is an example of synchronous communication?

What type of PM and CM skills are needed in a weak supportive and low change environment?

Which of the following is one way to improve intercultural communication?

The servant leadership style is a change leader that:

When preparing for an important project presentation, you should:

Which of the following is a key step in successful leadership?

The focus of your presentation should first be on:

One of the seven pillars of your organization change strategy is organization culture. You have been assigned as the culture change agent, together with 15 other individuals from across the company. And the first status update to the CEO, you are asked about your opinion on what the organization culture starts with. What do you tell the CEO?

It is important to get people’s attention within the first 45 seconds of a presentation. One of the methods to do this includes:

You recently joined a new organization. By talking to the different leaders and observing the behaviors and the company, you realize that they have an adhocracy culture. What are the values of an adhocracy organization culture based on?

You are utilizing a story telling technique to make a key point during your presentation. You decide to let your team members relay several different conversations from customers that all involve a similar root issue. This is an example of:

For delivering effective feedback to a team member you have decided to use SMART objectives, which will include details on their:

General Stanley McChrystal's book Team of Teams talks about complicated versus complex systems. Complicated systems, although they have many parts, are joined one to the next in simple ways and can be broken down into tiny parts. What are the characteristics of complex systems?

One of the most important tasks for delivering feedback is:

What is the main influence of culture on projects?

What is one method to implement to be punctual according to Daniel Mezick's tribal learning framework?

The Project Sponsor and Project Client:

You are analyzing the stakeholders on your project. There is a group of stakeholders that are very excited about the project and want to know everything that is going on, but they are not really involved in the project. Using the stakeholder mapping cube, what kind of examples is this group?

You just started working for a new organization. You are trying to figure out what the leadership culture is in the organization. When you start to talk to your new colleagues, you notice that they have some great stories about senior management where they have recused products from certain failures and the in-depth expertise they have. How would you define the leadership culture for your new organization?

In the culture of delivering value, what does the project team become?

What does the ‘soft’ side of stakeholder engagement deal with?

Of the five steps within a Stakeholder Engagement Model, which is often forgotten?

You are a project leader for the transformation initiative, the biggest initiative in your organization. In one of the courses you've taken, you heard that having a high-performing team will be one of your biggest assets in doing such a project. Looking at your current team, which of the following is one of the five positive domains of a highly performing team that you will need to enforce?

What are the four components for building trust with your team?

You are leading a project that is implementing significant change in the department that will be using the product of your project. You've just finished doing an analysis of the department to identify where there are gaps, and you need to focus your effort to ensure the department will accept the change. What is the next step you should do in the change process?

In an environment with weak leadership support and high behavioral change needed, what type of change management and project management skills does the project require?

What should you do to build trust across your organization?

What is the best method for Project Managers to foster a good partnership with their Project Sponsor?

Your organization's approach to change is “evolve the organization” as the CEO presented it in a recent town hall. At the same town hall, he also mentioned that he wanted people to adjust gradually with the change. What does your CEO mean by “ evolve the organization”?

You are a project manager in a payment fulfillment project. The project is done and you have just kicked off the closing phase, and started collecting lessons learned from the project team. What is the main project activity that is influenced by the organizational culture in the closing phase?

If a project manager needs independent advice on projects, who should they consult?

According to Ted Talks, when preparing the content for a presentation the most important thing to do is…

How can the leadership team address frustration among team members during change?

Your sponsor has requested that you come into the next steering committee meeting to present a high level overview on your project to the senior management. The sponsor would like you to explain how this initiative ties back to the organization strategy and tells you that you have 15 minutes on the agenda for this. To start the presentation you decide to…

In transformational leadership, what type of culture does the organization build?

Joe is very excited about starting his new project. The project is high profile but has a short time frame. To be successful, Joe knows he will require the team members to respond to emails quickly. What is the best way to share these criteria with his team?

You are putting together a change management plan using Prosci’s model. Your plan includes three phases: prepare for change, manage change, and reinforce the change. Which activity do you need to include as part of Prosci’s second phase, manage change?

You are preparing for a meeting with a number of staff involved in an office move. This is the third meeting with this group and the two other meetings have not gone well. The group is very concerned about the move and have asked many questions. In the past two meetings, you have focused on responding to questions about why it is important for the project to be successful and to get the move done. What is the most important thing you should do differently at this meeting?

You want to let your team know that the weekly project status report must be sent home by 4:00 p.m. on Thursdays. Which form of communication would be best to use?

What does project change management mostly deal with?

You are the project manager for a new international project and your team includes people from four countries around the world. While most of your team members have not worked on this type of project before, the project has strong support from the senior management. What is the best thing you can do to ensure cultural differences do not interfere with the project?

According to the stakeholder quadrant model of analysis, what is a highly important stakeholder who is not very supportive?

In Team of Teams, McChrystal talks about the cubicle's failed revolution and how the cubicle has become the perfect example of management space gone wrong. What is the percentage of people who work in cubicles who say they would prefer a different workspace?

You have just set up a meeting with one of your project managers. The project manager is leading a project with significant organizational change. This is the first time this project manager has led a project with so much organizational change. You have just attended a meeting where the project manager was showing off their expertise and focusing on getting the thing done. The meeting you have set up is to do some coaching with your project manager. What should you focus on?

In Turn the Ship Around, David Marquette identified the organization's genetic code for control to apply with the leadership team. One of the steps would be to identify what worries the leadership teams when delegating the decisions. In Marquette's view, what are the two categories for worries?

TED Talks outlines five core storytelling tools that can aid in the creation and delivery of dynamic and interesting presentations. These include:

What is an organization strategy?

You've developed a presentation using one of the classic storytelling techniques. The presentation starts with your team in the middle of a crisis, then backtracks to show how they came together to resolve money problems. What is this an example of?

What is the highest stage of Strategic Thinking?

As a project manager, you occasionally need to have difficult conversations with some of your team members. In order for a difficult conversation to be truly effective, what should you do?

According to Arora and Baronikian, one way to address and understand your project sponsors’ priorities on your project is to…

What is the nature of today’s new challenges for organizations?

Sahara is a senior program manager who has worked on multiple projects within his organization over the past 10 years. His organization recently acquired a new firm and now he must work with many new stakeholders from his firm. He has decided to do a complete stakeholder analysis. In which order should he use these stakeholder tools and processes?

Which strategy-focused approaches are recommended in the Digital Era?

The project is going well but Nancy, a key executive from the IT department, is not on side with the project. She has a clear resistor to the project. What is one thing that can be done to help Nancy overcome her resistance to the project?

What is in the center of the Golden Circle?

What defines a stakeholder?

Why does the product mindset align better with strategy?

What is one of the most important things a project manager can do to ensure a good relationship with the project sponsor?

Why is a business case conducted?

What is a group consisting of several senior executives that provide direction to the project manager called?

In the Scaled Agile Framework (SAFe), what are Lean business cases aligned to?

What are the two main focuses of a Product Organization?

Currently, Elliott is not performing well on your project, and as his PM, you would like to discuss his performance and determine if there is anything contributing to it. Additionally, you would like to ensure that your expectations for his future performance are clear. What is the best means of communication to achieve this?

What is the first step in creating a Product Driven Organization?

What is the main reason why benefits are so hard to manage?

What is the first step in managing benefits?

Who is the ultimate beneficiary of value delivery?

What is the ultimate goal of product value?

What is the purpose of benefit realization?

What is the outcome of the sustain phase in benefit realization?

In revolutionary strategies, 'strategy making must be democratic' means what?

You are very excited about being invited to join the team that is redoing the strategy for your organization. You know you will have to do some additional research on the strategy planning tools, but your boss did not know which tool is being used and the meeting is tomorrow. When you go to the meeting, the leader of the team is talking about identifying a potential market that has not been explored before. What strategic tool should you research?

A monthly management meeting takes place in your COO's office. Your COO has just returned from a trip to Silicon Valley and discusses the innovations taking place in the market. She draws a Golden Circle, referring to a book she recently read, to understand why your company is competitive. What does your COO mean by writing ‘why’ in the middle of the golden circle?

As part of SAFe portfolio, a set of development value streams is funded to deliver one or more solutions. One of the benefits of funding value streams versus projects is:

As part of the credit loans team, you discovered that it takes 100 days from the time a loan application is submitted to the time it is dispersed. The organization has decided to fund a loan origination and reengineering project through portfolio value streams. Which of the following is a substantial benefit of value streams?

You are leading a crucial project with very tight timelines for your organization which will increase the overall profit margin by 25% per year. One of your key project team members approaches you and informs you that a close relative has passed away and that they need some time off to be with their family. You are emotionally moved by the situation because you've recently lost a family member as well and you approve the required time off. In doing so, you have taken on additional work. In this situation, what type of empathy are you showing?

You are entering a negotiation. You are in a difficult situation with limited flexibility, and you are not expecting to ever work with the other side again. What negotiation approach will you be using?

Simon Sinek, in his book Start with Why, describes an organization as a Golden Circle ‘cone’ sitting on top of which other system?

Projects must be aligned with _________ in order to achieve the best results identified through strategy.

Benefit realization is the actual recovery of any qualified and quantified improvements, once changes have been…

According to Arora and Baronikian,________, the higher the potential for major political issues to arise.

Project managers produce status reports on a variety of projects, small or large, short or long. Regardless of the industry or complexity of the project, most status reports follow some common best practices, which include:

What are the three components of the Iron Triangle in the Atkinson model for project success, as described by Arora and Baronikian in their book Leadership And Project Management Leading People And Projects To Success?

Jenny is an external consultant who has been hired to facilitate an upcoming workshop for a client. They are changing their strategy and planning some organization changes within their firm. To help her prepare for this session, what will she need to do research on?

After a Lessons Learned document is completed, what is another key step?

Creating lessons learned systematically involves reviewing work done in the ____ and project management knowledge areas to ensure a project manager covers the full scope of the project.

Your organization's project management procedures require the creation of a Lessons Learned document. Which of the following is the best use of this document?

When moderating disputes, it is best to follow a structured process. To be successful in this role, what should project managers always do?

Knowledge gathered and created in a project is a strategic asset that needs to be managed and stored. Project managers should be able to refer to these assets in future projects, while operations team members should be able to use these assets for ongoing procedures and processes. In order to manage knowledge effectively:

Emotional Intelligence

Empathy

Affective Empathy

Cognitive Empathy

Information Power

Expertise Power

Reward Power

Integrity

Team Formation

Embracing Change

Resource Allocation

Departmental Teams

Cross-Functional Teams

Self-Managing Teams

Inclusive Workplace

Drexler and Sibbet's Model

Vulnerability

Fear of Conflict

Talent Development

GRPI Model

Orientation Building

Trust Building

Goal Clarification

Ethical Leadership

Ethical Framework

Integrative Bargaining

Sudden Crisis

Smoldering Crisis

Conflict Management

Adhocracy Culture

Open Culture

Transformational Leadership

Team Charter

Servant Leadership

Self-Efficacy

Lean Change

Ecosystem Change

Transformational Change

Benefits Realization