CBE's World Class Bank Aspiration Workshop Quiz

Integrity, Innovation, Organization, Professionalism, Service excellence, Respect for diversity, Teamwork, Empowerment, Corporate citizenship

Metrics such as operating income, assets, loan book, share of active customers on app/mobile money, share of transactions outside the branch, level of manual processes within the bank, return on equity, cost-to-income ratio, NPL ratio, provision coverage, retention, promotion, employee engagement, customer satisfaction (CSAT), and financial inclusion

Vision, Total Asset ETB 2.0Tn, Total Lending 1.2Tn

<p>July, 2023</p> Signup and view all the answers

<p>Integrity, Innovation, Organization, Professionalism, Service excellence, Respect for diversity, Teamwork, Empowerment, Corporate citizenship</p> Signup and view all the answers

<p>Operating income, assets, loan book</p> Signup and view all the answers

<p>Customer satisfaction (CSAT), share of active customers on app/mobile money</p> Signup and view all the answers

<p>Vision, Total Asset ETB 2.0Tn, Total Lending 1.2Tn</p> Signup and view all the answers

<p>Integrity, Innovation, Professionalism, Service excellence, Respect for diversity, Teamwork, Empowerment, Corporate citizenship</p> Signup and view all the answers